Friction, A Cure for Premature Confidence

You can watch someone prepare and pour a concrete slab.

You can see how they set the forms, grade the dirt, calculate the concrete they’ll need, screed it, float it, edge it, and apply a perfect broom finish. You can study the tools. Watch videos explaining every step.

That’s still a long way from doing it yourself.

Doing it requires moving every shovel of dirt by hand. You have to decide how the grade should run and where the water will drain. You wonder if the forms are strong enough, if the slope is right, and whether the finished slab will look terrible.

Then the truck arrives. The clock starts.

Tools that looked simple in someone else’s hands feel entirely different in your own. The concrete is heavy. It pushes back. Your shoulders hurt. Your back aches. The clock is ticking.

You begin to see things you couldn’t see before. Low spots. Ridges. Edges that need attention. Sections that are ready for the next step and others that need to be left alone.

Maybe the slab turns out great. Maybe it’ll suck.

Either way, you’ll know a lot more at the end of the day than you knew that morning. The work changes your eye, your hands, and your judgment.

An AI tool can help you prepare. It can list the materials, calculate the volume, explain the tools, identify common mistakes, and suggest videos.

But it can’t simulate the way the trowel feels moving across the concrete. It can’t tell you when you’ve worked it enough and it’s ready to broom.

I’ve been thinking about that distinction after reading a piece by Shawn Smucker that Tim Ferriss highlighted in his Friday email.

Smucker wrote about what we may lose when we turn to AI too quickly. Instead of calling a friend who knows how to cook, camp, fix something, or solve a problem, we can ask an AI tool and have an answer in seconds.

The answer may be good. It might even be clearer than what our friend would’ve told us. But the answer is probably the least valuable part. Calling our friend could lead to a story, an old memory, some unexpected advice, or a forty-five-minute conversation about what’s happening in their life.

Ferriss also shared Kurt Vonnegut’s story about going out to buy one envelope rather than ordering a hundred online. Vonnegut wanted the trip. He wanted to see people, notice things, and have whatever little encounters came with buying that one envelope. The inefficiency was part of the experience.

We spend a lot of time trying to remove friction in the pursuit of efficiency, especially the friction that drains us. Repetitive paperwork. Unnecessary steps. Work that adds very little value.

But some friction asks more of us. Forcing us to pay attention, make new decisions, correct our mistakes, and develop judgment we didn’t have before.

The tricky thing is that both types of friction feel exhausting while we’re experiencing them.

AI is great at removing friction. It can research an unfamiliar topic, organize an idea, compare alternatives, create a first draft, write code, build a prototype, or break a daunting project into manageable steps.

That’s good stuff.

But AI can also produce polished-looking work long before the person using it can see what’s missing. That polish can create confidence the work hasn’t fully earned.

A lot of what we recognize as “AI slop” grows out of that premature confidence.

Friction develops the eye that can see past the polish. When we’ve felt low spots under a trowel, we can see them in someone else’s slab. When we’ve fought a stubborn argument into shape on the page, we can see the soft spot in someone else’s paragraph.

Skip that resistance and we skip more than the difficulty. We skip the experience that teaches us how to judge the work.

A working software prototype is a long way from a dependable product. A quick draft is a long way from a finished piece of writing. The distance between them is filled with the kind of friction AI helps us postpone but can’t remove entirely.

Remember wax on, wax off?

Daniel LaRusso thought he was doing random chores. Mr. Miyagi knew the repetition was developing movements and instincts Daniel would need later.

A lot of formative work is like that. We understand what it was building in us only after we’ve stayed with it long enough to grow.

Friction builds more than the finished product.

It builds the person who can tell when the product is finished.

Photo – My four grandsons were my crew for this job. This was their first concrete project. The two older boys got their first chance to finish concrete, while their younger brothers are already looking forward to taking a turn on the next one. That was a fun day and that little sidewalk turned out great!

Years of Experience

The school of hard knocks never issues a diploma, but it does yield a lifetime of experience…

knowledge-vs-experience

“I’ve been with this company for 35 years.”

“I’ve been in this industry since it started.”

“I remember when we used typewriters to fill out those forms.”

“I’ve forgotten more about this, than that new guy will ever know.”

“I’m not sure how things are supposed to work.  I just started a couple of years ago.”

“I hope they give me a raise soon.  I’m the only person who knows how to process all the claim types.”

“There’s no way someone will ever figure out how to replace me.  I wouldn’t even remember all the steps if I had to tell someone.  It’s automatic for me.”

Experience counts.  There’s no replacement for the lessons learned by doing, succeeding, failing, recovering, making it up as you go, reinventing, punting, switching directions, and trying again.

There’s no shortcut to learning how a business or industry ebbs and flows throughout a year, or through the ups and downs of the economic cycle.  A business that’s a no-brainer during the up-cycle can, and will, turn into a nightmare in a down-cycle.  A person who can lead a business through an entire up and down cycle can’t help but learn all the ins and outs of that business (and its industry).

But, what’s the true value of all that experience?  Nope, that’s not it…

The real value comes when you teach and mentor others.  It’s relatively easy to master something for yourself.  The real challenge, and deepest learning, is in teaching others.  Not just the raw facts and steps to something, but connecting and passing on the passion that you have and watching your “student” define their own passion about the topic.

Consider your years of experience doing something.  Maybe you’ve been in a particular job for twenty years.  Can you honestly say that you’ve had twenty real years of experience, or twenty one-year experiences?

What’s the difference?

The difference is whether you’ve merely stacked the same one-year experiences on top of one another, or built and connected a compounding level of expertise in your twenty years.  It means looking back at the (hopefully) countless people you’ve helped along the way to become the best versions of themselves.  It means that you’ve found ways to multiply yourself and your impact by working with, and teaching, others.

The school of hard knocks never issues a diploma, but it does yield a lifetime of experience.  That experience only counts if you take the time to pass it on to someone else.

 

 

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