Category Archives: Innovation

Anyone But Me

  • unsplash-benjamin-child“Who wants to start?”
  • “Any volunteers?”
  • “We need to think outside the box.  Do you have any ideas we can pursue?”
  • “Who’s gonna drive innovation for our company?”
  • “Did you see what they just did?  Who’s heading up our response?”
  • “I’m sure glad he’s running with that project.  I wouldn’t get anywhere near that thing!”
  • “Who’s next?”
  • “You’re kidding me!  She’s leading our brainstorming session?”
  • “I sure hope they figure this thing out.  We need answers and we need them fast!”
  • “I can’t believe we’re doing this.  Who came up with this idea?”
  • “They’re idiots to think this will matter.”

It’s easy to hide.  Easy to complain.  Easy to snipe from a distance.

It’s easiest to let someone else.

The hard thing is stepping up.

Volunteering.

Risking failure.

Taking charge.

Risking embarrassment.

Choosing to lead.

Risking success.

Turning “anyone but me” into “why not me” is the first step…and the hardest one of all.

 

 

Photo Credit:  Unsplash–Benjamin Child

Beware of the Edge

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I recently heard about a sign at the top of Mount Vesuvius.  It reads, “Beware of the edge.”

That’s the only safety precaution in the area.  No guardrails.  Just a sign.

I can hear it now:

“Your honor, I submit that my client had no idea he could plummet to his death by stepping over the edge of that volcano.  If only there’d been a guardrail to prevent his untimely death.”

Or,

“Your honor, we acknowledge that there was a sign that said, “Beware of the edge,” but my client must have thought he was safe as long as he stayed inside the guardrails.  Since there were no guardrails on the mountain, he was clearly misled into a false sense of safety and security…just before his fall.”

How many of us really need a sign, or a guardrail, to tell us to stay away from the edge?  Can’t we see the danger on our own, without the sign?

The truth is, probably not.

Why not?

Simple.  The edge is where the action is.  We know it’s dangerous.  We know our mind will play an imaginary leap that only our subconscious sees when we look over the edge.  We secretly like the butterflies we get in our stomach.

The edge brings sharp focus.  It’s where our imagination is most alive!

Sometimes, the edge represents the end of a long journey.  A challenging climb.  Our view over the edge reminds us of the distance we’ve traveled.  The work we’ve put in to get there.

The edge is like the proverbial flame that draws the moth.  The edge reminds us of how fragile our life is.  One step away from real danger.

How do we approach the edge, and take in its energy, while avoiding the danger that lurks just one step beyond?

It’s a question we each have to answer for ourselves.

But, here’s hoping we don’t discover the answer as we tumble over the edge.

Keeping the Wonder

In the beginning, before we’re experts, the following are easy questions to ask:

  • I wonder if this will work.
  • I wonder how this works.
  • I wonder who can help me if this doesn’t work.
  • I wonder what’ll happen when this works.

Once we become the expert, our expertise means:

  • This will work.
  • I know how it works.
  • I’m the one that people come to when it doesn’t work.
  • I’ve seen this work a million times, so I know exactly what’ll happen when it does work.

In the beginner’s mind there are many possibilities, in the expert’s mind there are few. –Shunryu Suzuki

Expertise means knowing.  Knowing usually repels wonder.

But, powerful things can happen when expertise is mixed with wonder, instead of being separated from it:

  • I wonder if there’s a better way to make this work.
  • I wonder if I can eliminate this entire step and get the same result another way.
  • I wonder who I can help learn more about how this works.
  • I wonder how my customer views the way this works.

The expert who keeps their wonder is willing to search for new ways, new answers, and even new questions, in a quest for continuous improvement.

That same expert might even wonder (pun intended) if their expertise can solve an entirely new set of problems.

True innovation is almost always impossible without its main ingredient:  wonder.

The more you know, the more you know you don’t know.  –Aristotle

 

 

Years of Experience

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“I’ve been with this company for 35 years.”

“I’ve been in this industry since it started.”

“I remember when we used typewriters to fill out those forms.”

“I’ve forgotten more about this, than that new guy will ever know.”

“I’m not sure how things are supposed to work.  I just started a couple of years ago.”

“I hope they give me a raise soon.  I’m the only person who knows how to process all the claim types.”

“There’s no way someone will ever figure out how to replace me.  I wouldn’t even remember all the steps if I had to tell someone.  It’s automatic for me.”

Experience counts.  There’s no replacement for the lessons learned by doing, succeeding, failing, recovering, making it up as you go, reinventing, punting, switching directions, and trying again.

There’s no shortcut to learning how a business or industry ebbs and flows throughout a year, or through the ups and downs of the economic cycle.  A business that’s a no-brainer during the up-cycle can, and will, turn into a nightmare in a down-cycle.  A person who can lead a business through an entire up and down cycle can’t help but learn all the ins and outs of that business (and its industry).

But, what’s the true value of all that experience?  Nope, that’s not it…

The real value comes when you teach and mentor others.  It’s relatively easy to master something for yourself.  The real challenge, and deepest learning, is in teaching others.  Not just the raw facts and steps to something, but connecting and passing on the passion that you have and watching your “student” define their own passion about the topic.

Consider your years of experience doing something.  Maybe you’ve been in a particular job for twenty years.  Can you honestly say that you’ve had twenty real years of experience, or twenty one-year experiences?

What’s the difference?

The difference is whether you’ve merely stacked the same one-year experiences on top of one another, or built and connected a compounding level of expertise in your twenty years.  It means looking back at the (hopefully) countless people you’ve helped along the way to become the best versions of themselves.  It means that you’ve found ways to multiply yourself and your impact by working with, and teaching, others.

The school of hard knocks never issues a diploma, but it does yield a lifetime of experience.  That experience only counts if you take the time to pass it on to someone else.

 

 

Image Credit

The Next Version

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Just when the caterpillar thought the world was over, it became a butterfly.  ~English Proverb

There’s always a next version.  The latest update.  The new and improved model.  That is, if you sell a product (or service) and hope to remain relevant.

The first version may dramatically change, or create new markets.  But, it can’t stop there.

When Microsoft came out with its first version of MS-DOS (Microsoft disc operating system for those of you born after 1983 or so), they didn’t stop developing what they had.  There was always a new version just around the corner, and then all the versions of Windows after that.

Consider how quickly Apple’s iPod improved, shrank, morphed, and spawned new products and categories (like the iPhone).  The first iPhone was awesome and changed everything.  But, Apple didn’t stop there.  They couldn’t.

Dr. Athey (one of my favorite professors) used to talk about the “ratchet effect” in technology.  With each successive improvement in speed, features, or capability, the expectation level is ratcheted-up, at least one notch.  Each improvement creates a new floor.  A platform for the next leap.

Stop improving, stop inventing, stop pushing, stop creating, stop leaping, and guess what.  Your product begins to wither and die.  What was once amazing becomes the norm.  The markets you created start to shrink.

The same ratchet effect applies to each of us.

I will never forget a conversation I had with Grandpa Clyde.  He was about 90 years old at the time.  He had just started using email, and asked me how he could send an email to more than one recipient.  I gave him some email pointers, but I got a whole lot more in return.  His questions demonstrated a key secret to a happy life:  Continuous exploration…seeking the next version.

What are you curious about?  What scares you?  What seems impossible?  These are the first things to explore.  Choose to take your first step.  Once you take the first step, the next one is easier.

What features will be in your next version?

 

 

Photo Credit:  ARS Technica

 

 

Old Docks, New Horizons

Hillsdale_Dock
Old docks capture my imagination. There’s a quiet intensity about them. A history we can feel more than see. They offer a lasting invitation to explore. To cast-off, set sail, and see what’s over the horizon.

Will you accept that invitation? How far will your explorations take you? Which way will you go? What if you can’t see the other side? Should you cast-off anyway?

We answer (or avoid) these questions every day.

Is it best to merely stand on the dock and look out at the horizon, wondering what’s just out of sight? Or, better yet, wait for someone to return and describe what’s out there? No way!

Every explorer (and innovator) in history chose to leave the safety of the dock. They couldn’t see the other side. In fact, they chose to leave the dock precisely because they needed to see over the next horizon, and the one after that.

They knew what we each know, whether we choose to admit it or not.

The answers to life’s biggest questions come to those who seek.

You don’t have to be Galileo, Christopher Columbus or Marco Polo to be an explorer. We are each explorers. All we have to do is accept the invitation.

 

 

If I knew then what I know now…

How often have you heard this phrase, or uttered it yourself?

Imagine if you could attain all of your life’s accumulated knowledge, wisdom, and experience in one day. All of life’s hard lessons in the blink of an eye. You wouldn’t know the future. But, you’d have the wisdom from that future, today.

Imagine knowing the mistakes to avoid, the real questions to ask, how to recognize the best path, the secret about how green the grass really is “over there.”    

Hindsight is 20/20, but the clarity of the past doesn’t always point to the future. Many of history’s greatest triumphs came from someone taking the “wrong path,” or exploring the idea that conventional wisdom says can’t work.

Failures will happen along the way. Having all of life’s wisdom won’t prevent them. Some of our greatest lessons come from failure…ours or someone else’s. Life’s wisdom is valuable, but having it all at once takes away the drive to chase the crazy idea, or make the big hairy mistakes that lead to new discoveries.    

The truth about life is that its truths reveal themselves one at a time. The best path to take is the one that continually seeks these truths, and welcomes their arrival.

Being Fazed

How many people do you know who go through life unfazed?

Nothing gets under their skin. Nothing angers them.

They don’t cry…ever. They chuckle, but rarely laugh.

They can’t be bothered with a new or revolutionary idea.

Composure is their primary goal, above all else.

There’s a degree of power that comes from being unfazed. The unfazed person appears to be in control of the situation…almost above what’s happening.

Being unfazed is appropriate, even ideal, in many situations.

But, the opposite is also true.

Consider the fun that can come from real laughter, especially when it’s shared. The emotional cleansing of a good cry, from joy or sadness. That anger and disappointment we feel when we lose can be channeled into breakthrough improvements that help us win next time.

What about being knocked over by the genius of a new idea, or the next big thing (whatever that is)? I recently saw part of a commercial showing a guy talking about a potential investment with his friend saying, “That’s nice, but what can anyone do with only 140 characters?” I don’t remember what the commercial was selling, but we all know now what can be done with only 140 characters.

As I think about the people who inspire me the most, and famous disrupters throughout history, they’re the ones who allowed themselves to be fazed. The great ones channel their fazed-ness into a passionate pursuit of excellence and innovation, helping each of us to do the same things in our own lives…if only we allow ourselves to be fazed.

Ideas from TEDx ChapmanU–June, 2014

TED started in 1984 as a conference to bring together people from three worlds: Technology, Entertainment, and Design. TED talks are limited to no more than eighteen minutes in length, and cover a wide array of topics, all focused on “ideas worth spreading.” More than 1,400 talks are available for viewing on-line.

Last year’s event was great, and this year’s was even better. Here’s a quick synopsis of what we learned this week from the sixteen speakers (fourteen “live,” and two on video):

Lee Cheng, Chief Legal Officer at NewEgg, Incorporated, told us a little bit about his work fighting patent trolls. He referred to himself as Chief Patent Troll Hunter, taking on those who would stifle innovation and business growth by claiming obscure patent ownership of such common functions as drop-down boxes, search boxes, and shopping cart functions on websites. This wasn’t the main focus of his talk. He focused on Fred Cheng, the founder and CEO of NewEgg (a $2.6 billion, privately held ecommerce site, and number two in the ecommerce space behind Amazon). Fred Cheng works in near anonymity, shunning personal attention, adulation, or PR. Fred focuses on NewEgg’s success, which he believes is the result of the team, and not his own personal work. It reminded me of a seminal quote, “There is no limit to what a man can do or where he can go if he doesn’t mind who gets the credit.”

Stephanie Decker is the quintessential survivor. In March, 2012, a tornado ripped through her home in Henryville, Indiana. She shielded her two young children with her body. The house collapsed and disintegrated around them, crushing Stephanie’s legs. Her kids survived without a scratch. She told us that mental toughness is the key differentiator in life. Each of us will face storms or struggles in our lives. We choose how we handle the storms. Staying positive is a choice. Although she lost her legs in the storm, she found her purpose. Her purpose wasn’t just learning how to walk again. That was just a first step (no pun intended). She and her husband formed the Stephanie Decker Foundation to help children with prosthetics get the best technology available to live the fullest lives possible.

Brian Kessler, founder and president of Maui Toys, talked about curiosity and the spirit of innovation. His father, Milton Kessler, invented the hula hoop. Brian has designed and developed more than 2,600 toys, sporting goods, and consumer products. He defined innovation as a process that has three main parts: creation, application, and execution. Creation is seeing what someone needs or wants, application is defining who will actually want this innovation, and execution is setting about to make it happen. Easy? Hardly. He described the series of small steps and adjustments he made to toy ideas before having the product that people would actually want to buy. He also showed some examples of “new” toys that are merely extensions of other toys. Innovation can be evolutionary, as well as revolutionary.

Laura Glynn, associate professor of Psychology at Chapman University, talked about the maternal brain. Professor Glynn said that 90% of all women worldwide will give birth to at least one child in their lifetime (amazing statistic). She told us about the fundamental physiological changes a woman’s brain goes through during pregnancy. Mother’s brains grow and change during pregnancy, and the effects are cumulative as they have additional children. Mother’s brains have an enhanced ability to identify threats and deal with stressful situations (ideal for new parents!). The old saying about not coming between a mother bear and her cubs seems to be the result of physiological changes in the maternal brain. Scientific research in this area is relatively new. People like Professor Glynn are uncovering new and amazing insights into the miracle of life, and how mom’s brains uniquely adapt to take on the challenges of parenting.                      

Trent Schlom, a twenty-one year old sports reporter and broadcaster for ESPN talked about how he turned his love of sports into a career. He always dreamed of talking about sports, and starting at fifteen, he took steps to make that dream a reality. His secrets? He creates his own opportunities, is always prepared, and keeps showing up. He focuses on learning and views himself as the eternal student. His concluding advice: Don’t just dream. Take the next step to actually get closer to your dream, and keep taking those steps. Trent’s energy and positive attitude are infectious, and may be the biggest secret of all.

Sarah Kaye’s 2011 TED presentation (if I should have a daughter…) streamed into the auditorium. Sarah is a spoken word poet, who started presenting her work when she was fourteen. She describes spoken word poetry as poetry that doesn’t want to sit on paper. It must be performed. She said there are three steps to writing poetry (or just about anything else in life):

  • I can…do this
  • I will…continue to do this
  • I will infuse this with myself and my “backpack full of everywhere else I’ve been in life.”

As a way to get started, she asks her students to write lists:

  • Ten Things I Know to Be True
  • Ten Things I Should Have Learned by Now.

She writes poetry to work things out, and in the process, challenges each of us to do the same thing as we listen.

Iryna Krechkovsky, a prize-winning violinist, played a selection written by Bach on her Stradivarius. In her introduction to the song, she talked about how technology has given us so many ways to communicate with each other, and yet, we are emotionally removed from each other. Classical music is relevant in today’s society, because music is human. It expresses human emotion in ways we can’t explain, and in ways our technology can’t replicate.

Michael Laskin, a professional actor for over 35 years, described his view of the acting profession. While I didn’t learn much about acting, I did take a couple of key points from his talk:

Your talent is a given. Your resume and skills are what get you to the audition (or interview, meeting, or speech). What happens next is all about YOU. Your authenticity will trump your skill set and have more to do with your success than anything else.

Jillian Lauren, a New York Times bestselling author, talked about the experience she and her husband are living after adopting their son from Ethiopia. She, too, was adopted. What lessons does she take from her own adoption, and her son’s? Love is a decision, and a gift. When her son first arrived, he was suffering from post-traumatic stress syndrome. He had uncontrollable temper tantrums, night terrors, and a number of other symptoms that took years to work through. Jillian told her son stories as they walked around the city when he first arrived. As he grew, he came to embrace his journey here as a great adventure. He is subconsciously creating an identity for himself that is part Ethiopian, part Jewish, part Scottish, part American. We all form ourselves, based on our imagination, and the stories we tell about ourselves, regardless of where we came from.

Frank Smith, COO of Anschutz Film Group and Walden Media, discussed change. Change is continuous, no matter what industry (his happens to be film production). He related the history of the studio system in Hollywood, and how the near-monopoly of the five large studios began to break apart after World War II with the advent of television, and other changes. Companies that reacted quickly to the new reality thrived, while those who refused to embrace the changes went in the opposite direction. Change is hard, and sometimes difficult to see at first. Change should be seen as a constant, and can’t be ignored. The ash heap of history is littered with organizations that failed to respond to disruptions and changes in their industry (ironically, some of these got their start by disrupting someone else’s business): Border’s Books, Blockbuster Video, Tower Records, Circuit City, A&P, Washington Mutual Bank, MySpace, and Sears (well, not quite).

Stacey Schuerman, a yoga instructor, took the entire audience through a five-minute exercise to slow down, and focus on our breathing. She called it a chance to reset, renew, and rejuvenate our energy levels. An opportunity to feel the peace and calmness of the present. She recommended that we take at least five minutes every day to recharge. I plan to replay her presentation video at least once a day for my own on-demand recharge session.

Adam Spencer, mathematician and Australian radio host, discussed his passion for finding massive prime numbers. Numbers and math are the musical notes of the universe. His excitement for the pursuit of these elusive numbers is overwhelming. He marvels at how lucky we are to live in an age when mind and machines can work together to expand the frontiers of our knowledge. How amazing is it that a scientist can theorize about something as fundamental and “unprovable” as the Higgs boson in 1964, and then have a machine demonstrate its existence only fifty years later?

Robin Follman is an internationally acclaimed opera singer. She is also the head of strategic planning at her family’s manufacturing company. Even though she didn’t get the lead in her high school play, she did get the lead in a professional opera company while she was still in high school. She credits her success to preparation, perseverance, resiliency, and some luck. Also, rejecting her choir teacher’s advice to “blend.” She wanted her voice to be heard, and she was always ready when a new opportunity presented itself.

Eyal Aronoff is a co-founder of Quest Software, which was sold to Dell for $2.4 billion in 2012. Eyal’s passion now is breaking our addiction to oil as an energy source. He says that while wind and solar are nice, they aren’t a workable large-scale alternative to liquid gasoline for the cars we drive. Public transportation is only viable in certain urban centers. He showed that taxation and other financial incentives or punishments aren’t effective in changing our energy habits. He wants to show how alcohol-based liquid fuels are the best replacement fuel for liquid gasoline. Alcohol-based fuels can be derived from corn, sugar, biomass, and natural gas, to name just a few. Will it work? Are we capable of making this type of switch? Only time will tell. Clearly this idea of breaking our addiction to oil is one worth spreading.

Alison Noel is a New York Times bestselling author of 21 novels, with over seven-million copies in print. She talked about labels…those that others place on us and those we place on ourselves. We all have a yearning to be seen, heard, and understood. The question is how will we be seen, how will we be heard, and will we be understood for what we really are? Our labels often get in the way of understanding. She told us how her childhood was impacted by labels, some accurate, but most inaccurate. Labels don’t always fit, but they usually stick…if we allow them.

Dileep Rao is an actor who asked the question, “Do Movies Matter Anymore?” Some could easily argue that in a world of multitasking, and fragmented attention spans, movies are becoming a relic of the past. Rao argues the exact opposite. He sees the movie theater as the metaphoric dark cave where images and shadows from the campfire mesmerize us. Movie theaters are an almost sacred place where we are immersed in a story (if we allow it), with a bunch of strangers. For that short period of time, we are single-tasking, singularly-focused, and in the present (sounds a little bit like yoga).

Why spend five hours at a TEDx event? It’s all about ideas, and stories. Ideas worth spreading, and the way these ideas impact the stories we tell ourselves.

Beyond the No Wake Zone

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I get seasick easily, especially on sailboats (and fighter jets).  I’ve been on a few sailing trips.  They all had one thing in common.  Once we’re outside the no wake zone, my nausea starts.  Things go downhill from there until my head is buried under a towel and I try to sleep until we get to dry land.  Needless to say, I avoid sailing trips.

I don’t have a problem on cruise ships, except in rough seas.  Cruise ships are engineered to deliver a smooth ride for their passengers.  Most swells go unnoticed.  Passengers wake up in a new port almost every day, and the food and entertainment are usually spectacular.

Harbor cruises work for me.  I can handle cruising around inside the no wake zone, looking at all of the boats in their slips, the nice homes on the shoreline, and passing other boats as they make their way out to sea.  Christmas time, with all the lights and decorations is the best.  It’s relaxing and safe.  There are no swells to cause nausea and seasickness.

Every sailor knows the opportunity for new discovery lies beyond the no wake zone.  True adventure happens out past the buoys, past the breakwater, and out in the wind and waves.  Riding around in the harbor, or lazily enjoying a multi-course dinner on a cruise ship are fun and sometimes exotic.  But, neither compare to the adventure of plying the seas in a forty-foot sailboat, with your hand on the tiller.

What about the risks?  Staying on shore has risks.  Cruise ships certainly carry risk (and sometimes, viruses).  We may take comfort that others are managing our risks for us, but nothing is risk free.  Storms and rough seas will hit, no matter who drives the boat.  Understanding the risks, planning and preparing for them, and facing our challenges head-on is the only consistent winning strategy…at sea, and in life.

What about seasickness?  I remember talking with a sailor in Tahiti.  We had flown in for a vacation, and met my mother-, and father-in-law, who were sailing their boat across the South Pacific.  The sailor was a friend of theirs.  I mentioned my problem with seasickness, and how it would prevent me from making such a voyage.

He laughed and said, “The seasickness usually passes after three days at sea.  After that, it’s an adventure of a lifetime.”

He was right.