Category Archives: Ownership

What you delegate matters…

Whether you run a Fortune 500 company or a one-person shop, your ability to delegate will be the difference between success and failure.  Delegation may be to an employee or a trusted vendor.

Delegation allows you to multiply yourself.  It also provides an opportunity for your direct reports to grow within your company.

Right about now, you should be nodding and saying, “Obviously, Bob, tell me something I don’t know!”

So, you understand the importance of delegating.  Awesome!

Consider these questions about what you’re delegating, based on the way some managers and company owners I’ve worked with over the past 35 years view the topic:

  • When you delegate, are you focusing on your schedule, or on your direct reports’ growth?
  • Do you view delegation as the art of offloading tasks you don’t want to do, or tasks that are better suited to the expertise of one or more of your direct reports?
  • Do your direct reports own a specific role or job that’s critical to your organization, or are they merely one of your assistants, waiting for a list of today’s tasks to come from you?
  • If you draw a flowchart of how your organization functions, how many of the process lines route through your head where some type of decision or approval takes place before the process can move to its next step?
  • How many employees do you have waiting to talk to you? Do you feel empowered by how long the line out your door is each day?
  • When faced with a crisis, or a short-term deadline, do you pull back all that you’ve delegated so you can do everything yourself to make sure it’s right?
  • When you delegate the responsibility for a task to an employee, do you trust them enough to also delegate the authority they need to own that task? If not, why not?

I worked with a manager many years ago who told me how great it was that he had a line of people waiting to see him every time he came back to his office.  He said it was the first time he had felt important in his life.  Wrong answer, Mr. Important Guy!

I worked with another who told me that, “These people (referring to pretty much everyone in his department) don’t work well under pressure.  Whenever we have a tight deadline on a deliverable, I usually stay late and get it done myself.  That way I know it’s right.”  Wrong answer, Mr. Martyr!

There isn’t a human being on this planet who can carry an entire organization themselves…even though many try.  Sometimes, they even fool themselves (and others) into thinking they do it successfully.

The power of any organization comes from its ability to properly delegate, multiply its talent, and foster employee growth.  By the way, sometimes the cost of that growth is allowing your employees to make mistakes, or to successfully complete a task in a different way than you would have.

Get delegation right, and everyone wins.  Get it wrong, and your employees will stop learning.  Their motivation will wane and your organization will ultimately fail.

It’s only a matter of time.

Photo by Suzanne D. Williams on Unsplash

The Value of Goodwill

How much is your goodwill worth?

The accounting definition of goodwill describes it as the established reputation of a business, quantifiable by taking the fair market value of the tangible assets of a company, subtracting that amount from the full purchase price, blah, blah, blah.

The accounting definition is important, but the goodwill I’m interested in is your personal goodwill, which is measured with the answers to these questions (in no particular order):

  • Do you have a personal reputation as a good person?
  • Are you a person who can be trusted?
  • Are you reliable?
  • Do you work with others based on honesty and integrity first, above all else?
  • When people describe you to others, do they do so fondly or derisively?
  • Are you a person who people want to be around?
  • Do you repel people, or gather people?
  • Do you have a track record of acting fairly in all situations?
  • Do you serve others first?
  • When the proverbial chips are down and everything is going wrong, can others rely on you to rise above the chaos, identify root causes, and get to work solving the problems?
  • Are you known as the person who runs from trouble?
  • Are you the one who looks to blame rather than solve?

The answers to these questions will matter more to your long-term success than any college degree or career accomplishment you may achieve.

Your actions and attitudes will show people your answers more vividly than anything you say.

It’s easy to say words like honesty, integrity, trustworthiness, or empathy.  The real test is how you act and what you choose to do, whether or not other people are watching.

Show me a team of people who don’t value their own personal goodwill or that of their teammates, and I’ll show you a team that fails 99 times out of 100.

The most important choices you’ll make in life are the ones that either add value to, or take value away from your personal goodwill.

Choose wisely.  Your happiness and success depend on it.

Photo by Jukan Tateisi on Unsplash

Blame and Our Ego

“If you get your ego in your way, you will only look to other people and circumstances to blame.” –Jocko Willink

Here’s a thought experiment…

Looking back over the past few weeks (or months, or years), how many times did you blame:

  • someone
  • some thing
  • traffic
  • an injury
  • a disability
  • the weather
  • the economy
  • the government
  • your boss
  • your employee
  • social media
  • a company
  • a bad memory
  • anything but yourself?

No matter the subject, there are plenty of candidates for our blame…as long as we can aim it outward.

Our ego prefers blaming “the other” rather than accepting responsibility.  Life’s easier that way.

Blame doesn’t just apply to things that happened in the past.  Blame is most powerful (and crippling) when it prevents something from happening in the future:

  • I won’t be able to make it out there tomorrow. The traffic is just too crazy at that time.
  • I hate this job, but I don’t have time to learn a new trade.
  • I’d love to help you move, but with my bad back, I wouldn’t be very helpful.
  • There’s no way I’d ever start my own business in this economy. Besides, who needs all the government regulations and hassle?
  • It’s way too cold out there to go for a walk today.
  • I’d love to travel more, but there’s no way my boss would ever give me the time off.

How many times have you used blame to avoid doing something new, or something that could fail?

Blame is useful when it establishes a foundation for improvement.  When it represents a first step toward identifying root causes that can be solved.

Beyond that, blame has very little value, except stroking our ego (and keeping us nice and warm in our cacoon of status quo).

Photo by Casey Horner on Unsplash

No Matter What

  • “I’m going to do this, no matter what.”
  • “I’ll be there by 5pm, no matter what.”
  • “We’re having this party, no matter what.”
  • “We’ll finish this project by the deadline, no matter what.”
  • “We will hit our quarterly numbers, no matter what.”
  • “My family will always come first, no matter what.”
  • “My career will always come first, no matter what.”

No matter what doesn’t compromise.

No matter what won’t be distracted.

No matter what knows its priorities.

No matter what gathers allies but has the power to alienate.

No matter what takes no prisoners in pursuit of its objectives.

No matter whats are easy when we’re young, protected, and naïve; but hard to uphold in the wilds of real life.

No matter whats morph, adapt, and may even be forgotten as time passes.  But some remain unchanged for our entire life.

What’s on your no matter what list?

How many no matter whats do you say out loud?  Which ones do you keep to yourself?

Do you define your no matter whats, or do they define you?

Maybe it’s time to find out.

 

Photo by Zoltan Tasi on Unsplash

Come on in, the water’s warm!

Back in the day, we used to grab our boogie boards and take the bus down to Seal Beach (in California).  It cost 25 cents each way.  Perfect for a budget-minded 6th grader and his buddies.

Side note:  nobody thought it was the least bit strange for a bunch of 6th and 7th graders to go to the beach on a public bus without their parents…my how times have changed in 40 years.

That first step into the waves was always the coldest.  It never failed that a wave would break right on shore, just as we were trying to slowly enter the water.

We always knew that the moment the water hit our stomachs, we might as well just dive in and swim out through the waves.

Within about thirty seconds, we were used to the water temperature.  We didn’t think about it for the rest of the day.  All we were thinking about was catching the next wave and buying a hot dog and a Coke for something like a dollar at lunch time.

We humans have an incredible ability to adapt.  Sure, we feel the shock of a new challenge deep in our gut at first.  We’ll wonder how in the world we’re going to deal with this new set of problems.  But, give us a little time, and we have what it takes to not only adapt, but to overcome.

The only question is whether we choose to adapt.

It’s our choice.

We decide whether we’ll dive into the cold waves and paddle out, or retreat to the warm safety of the beach.

The beach may be safe, but the waves we’re trying to catch are out in the water.

Time to dive in and start paddling.

Photo Credit:  That’s our grandson, Charlie.  He’s riding his first wave on a boogie board, at Beach 69 on the Big Island, a few weeks ago.  He turns 4 this weekend.  Cowabunga, Charlie!

 

Why the 90-Day Rule is So Powerful

With the advent of the internet, and then smartphones, we’re able to access the outside world on-demand from just about anywhere.  The flipside is that the outside world can access each of us just as easily.

Friends and colleagues can send us an email or text at any time.  They can use a selection of apps to “ping” us from across the world with information, photos, articles, or project status updates.

And, although rare these days, people can even call us on our smartphone…trust me, it still happens.

In all these instances, the expectation is that we’ll be fully accessible, and ready to respond immediately to any and all issues, questions, or opportunities that come our way.

An immediate-response, immediate-judgment, immediate-decision-making model of interaction is the new norm.  We train our brains to quickly scan complex situations with the goal of rendering snap decisions that we can provide as part of our response(s).

There’s just one problem:  creating this speedy-response capability eliminates the one thing that many decisions (especially complex and long-term decisions) require:  TIME

Time and space are exactly what we need to make our most effective decisions.

Time to absorb information at our own pace.

Time to immerse ourselves in a new situation before being forced to judge it or make decisions about it.

Consider the person who gets a new job.  This new job is going to be amazing.  It’s what they want to do, and it pays a lot more than their last job.

It’s normal to visualize all the ways to be successful in the new job.  It’s normal to think of how to spend the new-found money.

It’s also normal that once the work starts, the new job won’t be as amazing as it seemed.  After the first week, the job and the people at the new job may seem like a nightmare.

Or, the new job is as amazing as it appeared and the people are awesome.  But the work is highly technical and challenging.  Doubts can creep in about whether it’s a good skill set fit.

The truth is, in the first week (even the first month) of new things like jobs, relationships, or workout routines, we don’t know enough to judge.  We may think we know.  We don’t.

This is where the power of the “90-Day Rule” shows itself.  What is the 90-Day Rule?  It’s something I made up that says for the next 90 days, I’ll immerse myself in the new thing (job, workout routine, etc.) without any preconceived judgment, without any pressure to decide, and without any thoughts about alternatives.

If I’ve decided to do this new thing (after days, weeks, months, sometimes years of contemplation), I’m going to give it at least 90 days before judging it.

In the new job example, consider how freeing a 90-day moratorium on judgment will be.  You’re not judging the new people.  You’re not judging the new company.  You’re not judging your ability to perform in the new job.  You’re not even judging the commute.

No judgments means you can focus on what it takes to be as successful as possible in the new job.  All the energy you would have focused on making judgments and other distracting decisions is channeled fully into the most valuable tasks.

What about all that new money you’re earning at this new job?  What if you give yourself 90 days before spending it on all that new stuff?  Have a nice dinner to celebrate the start, and then wait 90 days.  You’ll have plenty of time to spend all this new money on the 91st day.  What’s your hurry?

When was the last time you gave anything 90 minutes before passing judgment?  It’s time to give important decisions at least 90 days before passing judgment.

You’ve decided on this course of action.  Let it play out.  Give it room.  Let it breathe.  See where it goes.

Give yourself the power of time.

Photo by Ümit Bulut on Unsplash

 

Anything You Write…

“Anything you write can be fixed, except for the pristine perfection of the blank page.” –Neil Gaiman

Our future is the ultimate blank page.  The cursor blinks patiently, endlessly.  Waiting for us to write something.

That cursor doesn’t care what we’ve written in the past.  It doesn’t really care what we’ll write in the future.  Still it blinks…waiting.

Writers sometimes talk about writer’s block.  The intimidating view of a blank page that beckons them to write something…anything.

I agree with Seth Godin, that there’s no such thing as writer’s block.  Rather, there’s fear that what I’m writing won’t be as perfect as I want it to be.  It won’t be accepted by my readers.  It may be shunned, castigated, or otherwise flamed by someone I don’t even know.

So, my lizard brain protects me by making sure I don’t write a thing.

The same is true in life.  What we write into our life today may not be perfect.  It may not make sense to anyone.  It may be wrong.

That’s okay.  As Mr. Gaiman says, we can fix it.

Today’s page will be written, whether we do the writing or not.

What will you write today?

 

Photo Credit:  Bob’s computer screen before and after writing this post

 

The Dodge

Here’s a paradox about productivity:

I’m often most productive when dodging the thing I’m supposed to be doing.

I always know when I’m avoiding a task, even if tell myself I’m not.  That task that seems undoable, requires multiple synchronized steps, requires difficult decisions, involves lots of other people who may not be “on board,” or the task with a nebulous benefit way out in the future.

It’s easy to dodge these challenging tasks and focus on the simple stuff.  That list of to-dos I can knock out in an afternoon.

I know I’m not doing the tough thing, but at least I’m being productive.  Nobody can accuse me of being lazy if I just keep moving.

This is the curse of staying busy, while not accomplishing anything.

I can dodge all I want.  I can tell myself stories to justify my delay.

It doesn’t matter, the tough task will still be there, waiting.

Here’s another paradox:

When I finally face the tough task, the one I’ve been avoiding, it usually starts to look a lot easier.  The next indicated steps begin to show themselves.  The unwieldy becomes doable.

The dodge makes the tough task appear bigger than it really is.

It comes down to fear.  Fear of the unknown.  Fear of the difficult.  Fear of embarrassment.  Fear of failure.  Fear of success (yes, this is a thing).

What if this task is harder than I imagined?  What if it owns me?  What if I can’t do it?  What if someone sees me fail?

The answer to all these questions is, “So what.  Get started anyway.  Stop dodging and start doing.”

“Knowing what to do is very, very different than actually doing it.” – Seth Godin

Photo by Glenn Carstens-Peters on Unsplash

 

 

 

Are You a Time Billionaire?

I heard the term, Time Billionaire, a few weeks ago on the Tim Ferris Podcast (which I highly recommend, by the way).

There are 31,500,000 seconds in a year.

If you live to the end of your 90th year, you will have lived 2,838,240,000 seconds.

Each of us is a time billionaire.  We have billions of seconds at our disposal.

To date, I’ve used about 1.67 billion of my seconds.  If I’ve slept for a third of my life (wouldn’t 8 hours per night be nice?), I’ve been awake and actively (?) living for 1.1 billion seconds.  I have roughly 770 million more active seconds remaining (if I live to be 90).

How many billions of seconds have you used?  How many do you have left?

It’s easy to answer the first question, impossible to answer the second one.

One thing is certain.  If you’re reading this post, you’ve already used billions of your seconds, and you probably have millions more.

The most important question is:  What do you want to do with your remaining seconds?

Love.  Work.  Play.  Explore.  Rest.  Watch.  Avoid.  Climb.  Run.  Accumulate.  Distract.  Hate.  Support.  Waste.  Invest.  Achieve.  Overcome.  Reach.  Reduce.  Enhance.  Ignore.  Engage.  Imagine.  Share.  Write.  Read.  Produce.  Consume.  Hide.  Encourage.  Recover.  Experiment.  Challenge.  Destroy.  Create.  Build.  Live!

We decide how we use our seconds (even when we choose not to decide, or let someone else decide for us).

None of us gets a second helping of seconds.  It’s worth investing some valuable seconds to consider what to do with the rest of our seconds before they’re gone.

 

Photo by Aron Visuals on Unsplash

The Book on Pushups

Surely, reading a book on pushups is the best way to learn how to do them.

The proper techniques.  The most effective forms.

When should you do your pushups?  How often each week?

While doing your pushups, what should your mind be doing?

What’s the proper number of pushups per set?  How many sets should you do?

What are all the available variations of pushups?

Why should you do pushups in the first place?

Are there any risks associated with doing pushups?  What about the rewards?

What if the author also provides weekly blog posts and podcasts about pushups…or YouTube videos of people doing pushups?

All of this is helpful. None will match what you learn by doing your first pushup.

That first one will be awkward.  It’ll shock your system.  It’ll be much harder than you imagined after seeing all those happy people doing them on YouTube.

Your technique will be terrible.  Your body will scream in protest.  Your wrists will ache, your shoulders will burn, you’ll probably feel muscles in your lower back you haven’t felt in a while.

Now that you’ve done that first one, what about the next ten?  The next hundred?  Will you make this a habit?  Will you do pushups every day, every-other-day?

Maybe you’ll decide they’re too hard and just skip them altogether…

It’s the same with most things in life.  Reading about it, talking about it, or watching it provide only one dimension of understanding.

Doing is an entirely different thing.

Doing brings the risk of failure, the risk of embarrassment.

Doing requires discipline and endurance for the journey you’ve chosen.

Doing requires personal drive and motivation to push through the awkward (and sometimes painful) beginning.

It’s easy to sit on the sidelines of life, casually watching and listening to what everyone else is doing.  But, the most important choice each of us can make is the choice to step into the game.

Step in and do the thing you’ve been watching.

It’s the only way to truly learn.

 

Photo by Lopez Robin on Unsplash