Serve others first…

Tim Ferriss asks a question of most of his podcast guests:

“If you had a billboard that millions of people would see every day, what would you put on that billboard?”

Tim’s guests have given answers ranging from the comedic to the serious.  Some have talked about a cause that is their passion, or an inspirational passage they’d like people to see.

Each time I hear the question, I come up with the same three words:

Serve others first.

Serving others first means:

  • taking others’ needs and desires into account before our own
  • looking out for their best interest first
  • our decisions are more thoroughly considered because we’ll be taking time to think about how our decisions impact others
  • trying to make someone else’s job easier and more rewarding
  • showing someone gratitude for the work they’re doing
  • minding our manners (as my mom used to say when I was a kid)
  • listening to, and respecting others (even if we disagree with them)
  • looking for ways to improve a situation rather than making things worse
  • being the first to forgive.

It’s easy to focus on our own interests and challenges first.  It’s easy to think everything happening in the world is directed toward us, personally.  This “me first” mindset is hard-wired into our DNA…our DNA is selfish about 99.99% of the time.

The tougher path?

It’s the one that leads to serving others first.  It goes against our wiring, which takes significant effort.

None of us will be perfect on this path.  We’ll stumble, and we may even wander a bit.  But, we can be a blessing for others along our journey, and that’s what we should be seeking.

The good news is that following this path gets easier with practice.

Photo by Adrià Crehuet Cano on Unsplash

 

My Leadership Prayer

God, please grant me,

The faith and judgment to make sound decisions, and

The courage to change those decisions when they’re wrong.

The everlasting hope that, together, our organization can and will be successful.

The fortitude to seek continuous improvement in everything we do.

 

Integrity and a just heart to do the right thing, even when no one is looking.

A charitable approach to my employees, my customers and my competitors.

The ability to focus on the vital few while ignoring the distracting many, and

The prudence to deploy our limited capital wisely.

 

Oh, loving God,

Allow me to work from a place of humility, forsaking my prideful thoughts.

Help me look to others for motivation, not as a source of jealous envy.

Give me the self-control to reject greed, striving for what is needed and nothing more.

Show me that the trappings and status of my position are temporary and undeserved.

 

Always remind me that my life’s mission is to serve others before myself,

Helping my organization grow by focusing on the growth of every team member.

Remind me to provide life-giving feedback and questions that encourage rather than belittle,

To view mistakes and failures as opportunities for learning and improvement.

Help me understand that all of us are smarter and more creative than one of us.

 

Give me the strength and endurance to persevere through times of trouble.

Give me the vision to see beyond today,

To always strive for a better tomorrow.

Help me to become a positive example for others in my thoughts, in my words, and in my actions.

I invite You into each and every minute of my life.

Grant me the peace that comes from Your eternal and infinite love, now and forever.

Amen

 

Photo by David Monje on Unsplash

 

Momma’s Song

We’ll always sing along!

I have a friend.  I haven’t seen him in at least 40 years.  Though all these years have passed, I have nothing but fond memories of our childhood together…usually in the desert, climbing on rocks, playing in the dirt, getting too close to the campfire.

His name is Jack now, but he’ll always be Jackie to me.  Just like I’m Bob now, but I’ll always be Bobby to him.

I couldn’t believe it when I heard Jackie’s wife had died.  It was sudden and unexpected.  There he was, facing this tragedy, trying to tell their daughter where her mom had gone.  I couldn’t imagine the heartbreak.

For some reason, each time I thought about Jackie and his daughter, I couldn’t help thinking about playing momma’s song and singing along.  I had no idea what any of it meant, but still, this refrain continued…singing along to momma’s song.

A couple weeks later, I was sitting in an airport (as I often do nowadays) waiting for a delayed flight to take me home.  I decided to pull out a yellow pad and see where this refrain about momma’s song would take me.

Here’s what was on that yellow pad when they finally called us for our flight:

Momma’s Song

Looking back…

We were so complete

Everything was sweet until that day

we heard the news.

Our silence grew

How could this be?

 

We never knew until that day

The doctor said it was too late

Her momma was gone, all too fast

There was nothing the doc could do

He shook my hand and held me close.

 

My only thought was of her song

That one I used to sing along

It was our Endless Summer

It had just begun

And now, alone, I faced her setting sun.

 

Oh Lord, please won’t you play her song!

I only want to sing along

You know the one I need, won’t you help me sing along!

 

And there she was, our sweet Lorraine

I could see through all her tears

All she felt was numbness and pain

Who would ever play her song?

Especially now that momma’s gone.

 

Oh Lord, please won’t you play her song!

She only wants to sing along

You know the one she needs—won’t you help her sing along!

 

We sat and cried

I held her close

I felt so weak, but it was our sweet Lorraine

Who gave me strength.

There we sat, I had no plan

What should we do now that momma’s gone?

And there it was, her words so sweet

The melody we knew complete

She was singing to us once again

The sun was rising, her new day was born

We could feel her in those words

We couldn’t help but sing along.

 

It’s been many years since that day

It’s our sweet Lorraine’s wedding day.

As we started to dance the Father’s dance, my daughter cried

Oh Daddy please won’t you sing her song

The one momma used to sing

I only want to sing along

You know the one, won’t you help me sing along!

 

And so we danced, and her momma sang

Her words so clear, she’s singing now and that’s all we can hear

Oh, momma, we can hear your song

We’ll always sing along!

Photo by Olivier Fahrni on Unsplash

Five Stages of Problem Solving

It doesn’t matter if these problems are personal or professional…the same stages are usually in play…

I could write how problems are opportunities in disguise (many are).

Or, I could describe all the ways we can work together to find solutions to the problems we face.

But, I think it’s most useful to describe the five-stage problem-solving model that most of us follow in our day-to-day lives.  It doesn’t matter if these problems are personal or professional…the same stages are usually in play:

1. Ignore the Problem

Ignoring a problem doesn’t mean not knowing about it.  We know it’s there, but we purposely choose to ignore it.  This gives us plausible deniability.  There’s a lot of hope involved in ignoring a problem.  Our hope is that if ignored long enough, the problem will solve itself, or someone else will take ownership and find a solution.

2. Deny the Problem

This is a bit more active than ignoring the problem.  We acknowledge that something is wrong, but it isn’t really a problem.  By consciously changing our perceptions, and the perceptions of those around us, we can plausibly deny (there’s that phrase again) that a problem exists.  And, if it really is a problem, it’s not a problem for “us” to solve.

3. Blame Someone (Else)

When denial stops working, the focus shifts to ensuring we aren’t held responsible for the problem.  We aren’t ignoring or denying the problem.  But, we know we aren’t the cause, for sure. Therefore, we shouldn’t be expected to provide a solution.

The most advanced version of this stage is to not only blame someone else.  But, make sure the world knows we warned everyone that this type of problem could happen…if only someone had listened to us in the first place.  I call this person the omnipotent blame shifter.

4. Accept the Problem

We finally accept that this is a real problem.  It’s our problem, whether we caused it or not.  We own it. We also own the task of finding the best solution.  This is the trickiest stage of all…

If we caused this problem, we must now admit our weakness, our mistake, our error in judgment, our previous lack of attention or understanding.  We may even have to admit that something happened that was out of our control.

If we didn’t cause this problem, our challenge is to put aside blame, and focus on solving the problem.  We don’t have time to teach lessons at this point.  Our focus must be finding solutions to the problem we’ve just accepted.

5. Address (Fix) the Problem

Ah…we finally arrive at the solution stage.  We’ve accepted the problem.  It’s real.  It’s ours.  And, now we (and possibly a large team we’ve assembled) will fix the problem.

Ironically, this may be the easiest stage of all, even if it’s the one we’ve worked so hard to avoid. It sits patiently, waiting for us to arrive.  To focus our attention, our effort and our creativity on delivering ideas and solutions to the problem.

Imagine the energy we’d have available to solve (and prevent) problems if we didn’t waste our time ignoring them, denying them, and finding others to blame.

 

Photo by James Pond on Unsplash

 

Starting Line Quiet

“On your marks!”

“Get set!”

Most starters wait about 1.4 seconds after the “Get set” command to fire the start gun.

The silence freezes us in time.  We listen for the first hint of sound from the gun.  Breath relaxed but held.  The faint sound of a heartbeat in our ears.

We visualize our next move even as that second moves slowly in the distance.

Everything has led to this moment.  Everything is this moment.  All the training.  All the drills.  The intervals.  The stretching.  My coach’s advice.  All my doubts.  All my hopes.

What will the next second bring?  Will I exit the blocks cleanly?  Will I stay within myself to the finish line?  Will I run my own race?  Am I good enough?  Can I dominate?

I love starting lines.  A quiet eternity of 1.4 seconds plays out for all to see.

You can learn a lot about yourself in 1.4 seconds.  What you say to yourself is critical.  Are you asking questions or making declarations?

Imagine asking what the next second will bring and giving yourself nothing but answers.  I will exit the blocks cleanly.  I will stay within myself to the finish line.  This is MY race to win.  I’m definitely good enough, in fact, I’m amazing!  I will dominate!

It’s okay to question yourself as the race approaches.  Questions prioritize preparation.

When it’s time to deliver, time to start your race, time to show what you’ve got…that’s when the questions must exit your mind.

Questions at the starting line raise doubt and inspire needless fear.

The gun fires!

Go run your race.

 

Photo Credit–Unsplash.com, Braden Collum—why this photo?

I looked for photos of a bunch of sprinters in the “set” stance.  I found a few, but none grabbed me.  This one gets to the heart of the matter.  It’s just you in the blocks, alone with your thoughts.  I also focused on the baton.  Although we run alone, most great things are created by a team.  We must be prepared to make a smooth hand-off when the time comes.

 

Speed bumps and walls…

…have a few things in common. Both force us to pay attention, slow down, and (sometimes) change course…

speed-bump-warning-sign

…have a few things in common.  Both force us to pay attention, slow down, and (sometimes) change course.  In many ways, speed bumps are merely walls that are short enough to get over with minimal effort.

Unlike speed bumps, walls are there to stop us, contain us, to protect something we’re not supposed to see, or maybe provide protection to something we don’t want others to see.

Is that nasty cold you have a speed bump or a wall?

How about the job you had until last week?  Is losing that job a speed bump or a wall?

Is the macro-economic forecast for 2% or less in U.S. Gross Domestic Product growth a speed bump or a wall?

Is bad weather (however you define the term bad) a speed bump or wall?

The death of a loved one?  Speed bump or wall?

The diagnosis you received from your doctor that has you wondering how long you have to live this life you love.  Speed bump?  Wall?

Meeting the person of your dreams and falling in love.  Speed bump or wall?  Surprise!  Good news introduces speed bumps and walls, just like bad news.  Of course, good news can also knock down walls.

When the news first hits, it almost always looks like a wall.  Only after further reflection, maybe some quiet meditation, a hard workout(s), discussions with our friends and family, enjoying a bowl of our favorite ice cream, watching some sunrises and sunsets, or all of these, do the walls start to look shorter.

As the walls lose their height, they may disappear from sight, or take the shape of speed bumps that we can handle.

Some walls are high and stay that way.  If we can’t climb over, we learn to change direction and find a way around.

What if we can’t climb over, can’t change direction, and the high walls continue to surround us?  Should we give up?

No way!

We build our expansive life inside the new walls and never drop our quest to escape…even if we have to dismantle the walls one brick (or chisel strike) at a time.

Do you remember that guy who gave up?  Neither can anyone else.  –Author Forgotten

TEDx ChapmanU–August 20, 2015

Be curious. Open your mind. Challenge yourself to listen and learn. Respectfully explore new perspectives. Discover your own inner Icon\Genius\Maverick.

Great advice in any setting. Prerequisites for attending a TEDx event….

TEDxSoldOut

Be curious. Open your mind. Challenge yourself to listen and learn. Respectfully explore new perspectives. Discover your own inner Icon\Genius\Maverick.

Great advice in any setting. Prerequisites for attending a TEDx event.

Here’s a summary of this year’s talks:

Stella Young—I’m not your inspiration, thank you very much. Stella was born with a disability that limited her growth, and confines her to a wheelchair. Is it difficult being disabled? Yes. Is she special because she’s disabled? She doesn’t think so, and her goal is that you won’t either.

Stella told a story that happened when she was about thirteen. Her parents received a call from a representative of their town council saying they’d like to give Stella an award for her community achievements. That was puzzling to her parents (and her), since she hadn’t really achieved anything for the community. She was more interested in watching Buffy the Vampire Slayer, and Dawson’s Creek than actually doing anything for someone else.

The real reason for the award was that she was disabled and could be an inspiration to others. But that’s just it. She says that being disabled shouldn’t be something special, or an inspiration. After all, isn’t the inspiration we feel based upon the silent (and instant) comparison we make to that disabled person’s difficulty…and our relief that it isn’t us? By comparing ourselves to someone we think should have lowered expectations, we give ourselves permission to have our own higher expectations, at their expense.

Stella can’t wait for the day when being disabled isn’t special: the day when we take our inspiration and lessons from the good within people, whether they’re disabled or not.

Dan Pallotta—The way we think about charity is dead wrong. How much should a charity spend on fundraising? How much overhead should they have? Is it better to have a bake sale and raise $375 with no overhead, or spend $350,000 to produce an event that raises $5,000,000? If you’re an MBA graduate, should you go to work at a for-profit company, or a non-profit?

Dan says the way we approach these questions, and the ethical standards we put on charities and non-profits, is shackling them and reducing their ability to grow. We should be focused on what they are raising, how successful they are at providing their services, and not their overhead rate.

He provided a number of examples of the ways we apply different standards to for-profits, compared to non-profits. And yet, for all the advantages that for-profit organizations have in terms of access to capital, access to talent, permission to make mistakes, and their ability to focus on growth; they are not equipped or motivated to provide the type of assistance (economic and otherwise) that’s required in the lowest 10 percent of our society. Philanthropy is the marketplace for love. We need a robust and well-funded non-profit community to meet the very real needs of those less fortunate.

To get there, we need to upend the way we think about non-profits. We need to remove the shackles and give them the room they need to grow and succeed.

Mina Morita. What you value is defined by what you risk. Mina’s mom risked everything to come to America from Japan when she was 20. Mina gave up her corporate job to pursue her love of theater. Through many twists and turns, she is now the Artistic Director of Crowded Fire Theater. She’s fulfilled and happy. Not because her life is perfect. It’s fairly messy.

She gets to tell stories and create unique moments that can only happen in theater. Theater fulfills dreams. It’s a place where failure and judgment are in the flesh…every night. She has missed a lot of life’s joys, sacrificed special moments with family and friends. But, she’s happy because her life is what she wants it to be. What you value is defined by what you risk.

Brian Vellmure. Brian is a management consultant, but his talk wasn’t about that. It was about how to prepare our next generation for the challenges that lie ahead. What does he recommend? Team sports and adventure travel.

Team sports show us how to work with others, how to rise to a new challenge, how to go beyond what’s expected. Most importantly, team sports show us how to respond and bounce back from failure…and the fear of failure.

Adventure travel makes us all kindergarteners again. We don’t know anything. We don’t know the language, the customs, the food, or the geography. Outcomes are uncertain. It’s perfect practice for dealing with the challenges that our future will bring.

Why do some people succeed while others fail? Brian says successful people have three things above all else. Curiosity. Grit. Character.

Ryan Gattis. Ryan is an author, but more than that, he is an explorer of life. In 2009, his life had bottomed. He boiled it down to a series of numbers and stats, and none painted a good picture.

As a storyteller, Ryan told us that every good story has five elements:

Hooks

The Unexpected

Cause & Effect

How did it feel?

Concrete specific detail.

All of these elements are nothing if the story (and the author) lacks authenticity. Authenticity is the invisible power that makes a story matter.

Ryan weaved three stories together that contained all of the elements. We heard about the depths of his despair in 2009 and the course he charted to climb out, followed by an intense meeting with a Los Angeles area gang leader, asking permission to do research for his next book, All Involved: A Novel of the 1992 L.A. Riots. The third story, and also an unexpected element within the first two, was something that happened when he was seventeen. He wound up on the receiving end of a punch from a football player named Lump. The punch destroyed and relocated all of the cartilage in his nose to an area on his cheek, without breaking a bone. Two reconstructive surgeries later, he was fluent in pain.

It was that pain that gave his stories their authenticity, along with all the other elements. He discovered that once he opened up to his pain, his prose opened up as well.

Doug Woo. Doug is the president of the Smart Display Division at FUHU. FUHU focuses on providing digital solutions for families and kids. They have a line of tablets, aimed at the unique needs of families. Their Big Tab displays are as big as seventy inches. They resemble large flat screen TV’s, but they act like tablets.

Their innovation was to create a whole new category, based on something that everyone thought they already knew. Tablets. Innovation is practical change, driven by desperation or inspiration. FUHU went “big,” and focused on how to connect the family with their technology. Their cause was bigger than just the technology. Togetherness, collaboration, sharing. These were their motivation, and the Big Tab displays are the result.

These tablets don’t isolate family members. Instead, the entire family shares in the immersive experiences that only the Big Tab can provide.

Dotsie Bausch. In the first minute of Dotsie’s talk, we learned that she was a fashion model, a cocaine addict, bulimic, and attempted suicide twice. This was all before she entered three years of therapy. As she made progress, her therapist recommended she take on a new activity, and she chose cycling on a whim.

By 2012, she had become an Olympian track cyclist. She won a silver medal in the team pursuit event. She says that she has a voracious appetite for winning.

But, that wasn’t the subject of her talk.

Her talk focused on the benefits of a plant-based diet. It all started when she watched a documentary about factory farms, and witnessed the cruelty that animals face on their way to slaughter. She considers it an act of Olympic-level compassion to eat a plant-based diet.

She says that a person who eats only a plant-based diet is consuming 200,000 less gallons of water per year than someone who eats a meat-based diet. Athletes who eat plant-based diets recover 50% faster than their meat-based counterparts.

She asked each of us to go meatless for one day to start down the path toward a plant-based diet.

Todd Irving. Everyone is someone’s child. Todd says this should be the dominant thought in education at all levels. Parents send their most precious possession to school, and they should be treated that way. Todd is the teacher, now principal, that we hope all of our kids get. What makes the most difference to a kid? Taking time to make a connection with them. Getting to know them, their dreams, and their fears…one-on-one. Every child needs to have hope, and that’s the job of every educator, and each of us in the community.

Lesley Fightmaster. Yes, that’s her real name. Lesley is a yoga instructor. She led us in a short, guided meditation. We started by focusing on our breathing and our posture. With our eyes closed, breathing a little more deeply, she guided us through a series of peaceful thoughts that we directed out to the world and then back within ourselves.

Meditation helps us focus on the present moment. This moment is great. Be there. Namaste.

Dr. Anthony Chang. Dr. Chang started his talk with some sobering statistics about the relative happiness of physicians in the US. Nine out of ten physicians wouldn’t recommend their profession to others. Only 6% are happy with their careers. We are creating a perfect storm for reducing physician morale. They are under pressure to see high volumes of patients in a short amount of time. They are inundated with data gathering, data entry, and billing challenges.

Dr. Chang gets his inspiration from his patients. He told us about three of his patients, Hanna, Elsie, and Shirley. Hanna helped him renew his idealism for his profession. Elsie showed him how important it is to take all the data we have and somehow turn it into wisdom for patients…intelligence in medicine. Shirley reminded him about the importance of innovation in medicine.

Dr. Chang wants to integrate artificial intelligence into the practice of medicine. When we were learning to fly, we watched birds. Our first attempts tried to mimic their method, and didn’t work. Only by learning the underlying characteristics of flight, were we able to solve the riddle of flight in our own unique way.

It’s the same with artificial intelligence. Rather than attempting to mimic the way our brains function, the best approach is to extract the lessons we can learn and create our own unique methodology for bringing intelligence to various fields, like medicine.

Dr. Brenda Wiederhold. Dr. Wiederhold is a clinical psychologist and entrepreneur. She uses virtual reality to create transformative therapies for her patients. Therapies that free her patients from the bonds of fear and anxiety, and help them regain control.

Virtual reality is an excellent tool for transporting a patient into another reality. A reality that scares them, paralyzes them, or holds them hostage. Once the patient enters this reality, Dr. Wiederhold can work with them in this safe environment, showing them how to control their emotions, and ultimately their subconscious mind. This frees the patient to use what they’ve learned in the virtual reality environment, in the real world.

Phu Hoang. Build your dreams over time. Phu is the co-founder and CEO of Virtium Technology. He says there are two types of entrepreneurs. One is the “reckless abandon” type that makes a breakthrough and dives into it without really knowing which way he’s going. We’ve heard of many of them, yet there are only a few of them.

Then, there’s the rest of us.

Phu’s advice is to always have a dream, but also a belief in ourselves. He always believed that if he put time into learning about something, he could master it. By continuously improving, he could become the best. Choose a niche in something that is already growing rapidly. Look where the big guys aren’t looking and take that bite size niche. Become number one in that niche and build from there.

It’s okay to build someone else’s dream while you’re building your own. When you’re ready, make the leap and work full-time on your own dream.

Rob Seitelman. Rob is the speaker coach for Chapman’s TEDx. His talk was a letter to his daughters on the power of failure. Everything worthwhile has to cost something. Sometimes that cost is failure. Create a fall-through plan, not a fall-back plan. Sometimes you can do everything right and it still doesn’t work. The reality is that life is all about family, friends, and most importantly, love.

Never let someone else dictate your happiness. There is such a thing as best, but it’s only what’s best for YOU that matters. What’s best for someone else isn’t necessarily best for you. Think about the “why” of things. The most important “why” is: for the benefit of those who will come after us.

Ahmed Younis. Ahmed is an Assistant Professor at Chapman University. He focuses on the architecture of social change, youth employment in the Arab World, global Muslim public opinion and Islamic reform for social change. He started his talk by saying that he’s been working on terrorism for the past fifteen years. But, he hit a wall about a year ago.

He began to lose faith. A vessel can only pour what is within it, and he feared that his vessel was empty. It’s his job to articulate hope, and yet he was out of hope. He went on a search for hope and found it in a surprising place. He found hope in graphic novels and comic books. His favorite comic books? Pride, Cairo, Captain America, Black Panther, and Ms. Marvel.              

Each tells a story where hope triumphs amidst tragedy and conflict. Each is a story of heroes rising up from nothing to take on a world of ugliness and darkness.

How we engage the ugliness determines our hearts, and gives us hope.

Mandy Len Catron. Mandy published an article in the New York Times in January of this year, titled, To Fall In Love with Anyone, Do This. It highlights a study done more than twenty years ago by Dr. Arthur Aron. It’s an experiment built around the intimacy that comes from sustained, escalating, reciprocal, personalistic self disclosure.

Here’s the premise (from the article): A heterosexual man and woman enter the lab through separate doors. They sit face to face and answer a series of increasingly personal questions. Then they stare silently into each other’s eyes for four minutes. The most tantalizing detail: Six months later, two participants were married. They invited the entire lab to the ceremony.

Intrigued, Mandy tried this experiment with an acquaintance. After they had asked each other the 36 questions, they stepped outside the bar where they were for the evening, and onto a bridge. They then stared silently into each other’s eyes for four minutes.

Did they fall in love? Yes, but that’s not the whole story.Her story received over 8 million views. Suddenly, she was an international news story. Unfortunately, so was her new relationship. The most asked question she receives is, “Are you two still together?”

She doesn’t think that’s the question we should be asking.

When you admit to loving someone, you admit to having a lot to lose. What she wants from love, and probably what most people want, is a guarantee that this love will last forever. That’s why everyone asks if they’re still together.

Falling in love and staying in love are two different things. Love is terrifying, and there aren’t any guarantees. That’s part of the deal.

Are they still together? Yes.

 

If there was one overarching theme from all the talks, it is that hope is precious. Without it, life becomes ugly. With it, everything else becomes possible.

Past Chapman TEDx summaries:

2013

2014

 

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