Category Archives: Perspective

The Sally Method Trap

Q: “What’s our approach for this year’s audit?”

A: “Sally Method.”

And that’s how an auditor can shortcut their work.  It’s a tried and true method for getting a quick start, ensuring consistency with the prior year’s audit, and making sure that’s nothing obvious gets missed.

 

Q: “What’s our big goal for the new year?”

A: “Let’s see if we can beat last year’s growth by a few percentage points.” (Sally Method)

Nobody can argue against growth, especially if it beats what we did last year.

 

“We can’t change the rules of the game.  It’s tradition to play it this way.” (Sally Method)

Tradition usually wins.

 

Sally…Same As Last Year (the second L is silent).

It’s quick, it’s easy, and it’s safe.

Life outside the box that Sally creates is scary.  It’s filled with uncertainty.  It can lead to failure.  It can lead to embarrassment (something we fear more than failure).

But, it’s also the best place to find new ideas, opportunities for new exploration, and new growth.

What if we start with Sally (the easy starting point), and then opt for more?  Not only something more but something different?  Something radical, and maybe even a little nonsensical?

When we give ourselves permission to explore and fail, we unleash a power that Sally can’t imagine or contain.

Photo by Joshua Earle on Unsplash

 

All We Need to Know

“Ladies and gentlemen, I’d like to request that for those of you where Phoenix is your final destination, you remain seated to allow those passengers with connections to other flights to make their exit as quickly as possible.  We apologize for our flight delay and hope you can help us with this situation.”

What happened next was truly amazing, and a little inspiring.

But first, a little backstory.

We were on a full flight from Orange County to Phoenix.  For me, the same flight I take home every-other-week.  After we’d all boarded by group, and dealt with the overhead bin space getting filled to capacity, everyone was seated and buckled-in.  The Captain came on, “Ladies and gentlemen, this is the Captain.  We’re waiting for a maintenance check and some paperwork to be completed.  I should have another update in 15 minutes.”  And so, it began…

The Captain came on every 15 minutes to let us know that there was some progress, but that we weren’t ready to leave the gate.  Luckily, this process only lasted an hour (I’ve seen this type of delay last a lot longer), and then we were ready to depart.

As I Iooked up from my movie (hey, I suddenly had more than the usual 54 minutes for this flight, so I was pretty settled-in to a nice movie even before we took off), I could see people around me checking their phones, assessing the delay time, and trying to figure out if they could still make their connection in Phoenix.

Other than ordering my standard Cran-Apple beverage, I didn’t pay much attention to anything but my movie until we were on final approach.  Noise-cancelling earbuds sure are nice.

That’s when the request came: “Ladies and gentlemen, I’d like to request that for those of you where Phoenix is your final destination, you remain seated to allow those passengers with connections to other flights to make their exit as quickly as possible.  We apologize for our flight delay and hope you can help us out.  Please ask your neighbor if they’re connecting and if they are, let’s try to do everything we can to help them get off the plane and make it to their connection.”

As we taxied, I asked my neighbor if he was connecting.  “Yep, I’m heading to Des Moines.”  I overheard a few others were headed to Minneapolis.  One couple was heading for Albuquerque.

A plane full of passengers who’d basically ignored each other for the entire flight were talking and strategizing about how to help the “connectors” get off the plane.  The conversations were happening all around me.

The true test came when we came to a complete stop at the gate.  Would this new-found camaraderie lead to a change in the normal “airplane exit” behavior?  Indeed, it did.

Row by row, the “connectors” were identified and shuffled to the aisle.  We didn’t know anything about these passengers, other than their status as a “connector.”  It turns out that some of them had stowed their bags in overhead bins that were many rows behind their seat (remember the full flight, full bin issue).  This meant that their luggage had to be retrieved and shuttled forward through a very crowded plane.  No problem.  The requests were carried back, the bags identified, and then quickly shuttled forward by passing the bag from one passenger to another.  An amazing feat of cooperation.

The “connectors” were exiting, bags in hand.  Cries of “Save travels,” or “Good luck,” were heard all over the plane.  As quickly as the exit process had started, the last of the “connectors,” who happened to be seated in the last row, made his way off the plane.

The exit aisle was empty, and we all sat, looking around to make sure we hadn’t missed anyone.  The plane was still about two-thirds full.

The flight attendant came on, “That was amazing!  Thank you all for helping your fellow passengers make their connections.”  Satisfied smiles and little nods between passengers acknowledged what we’d just accomplished.

I don’t know if everyone made their connections, but I do know that they had a fighting chance because a group of people they didn’t know banded together and got them off that plane.

Scan the news and you’ll find examples of this happening every day.  Complete strangers coming to the aid of other strangers, sometimes risking their lives in the process.

There are countless groups of strangers who come together to serve another, less fortunate, group of strangers.  They may not make the news, but they make a difference.

For those brief moments, strangers become neighbors.  They become honorary members of our family.  Our focus is on solving the problem, rendering aid, lending a hand, or merely providing comfort.

We love them as we love ourselves.

It doesn’t matter that we don’t know the people we’re helping.  They need our help and that’s all we need to know.

Photo by Nina Strehl on Unsplash

 

 

If you look…

…for things that are frustrating

…for people to disappoint you

…for what’s missing

…for situations that are hopeless

That’s exactly what you’ll find.

If you look…

…for opportunities to be thankful

…for people to surprise you

…for what’s included

…for situations with a path to success

That’s exactly what you’ll find.

It’s easy to be disappointed.  Easy to be frustrated.  Even easier to want more.

Are you seeking the good, or just the opposite?

Do you expect failure, or success?

Your expectations and perspective create the outcome.

Are you a manager?  A parent?  A coach?

Guess what…the people who count on you the most will quickly learn what you’re looking for.  If you’re looking for success, they will deliver it.  Looking for failure?  They will deliver that.

You find what you seek.  The choice is yours.

 

Photo by Dmitry Ratushny on Unsplash

 

 

Every Job Has a Suck Ratio (along with everything else)

Nearly every pursuit in life has some portion that sucks.  This is especially true for jobs.

It may be a short “phase” at the beginning caused by your lack of knowledge or experience. “I have no idea what I’m doing, so every day is torture!  I can’t wait until I get the hang of this new job.”

It may be a valuable sacrifice required to fully embrace the benefits of a new opportunity. “The position is exactly what I’m looking for.  The only problem is the 90-minute commute…each way.”

Maybe there’s 1% you don’t like that comes along with 99% you love.  “This company is amazing!  I wish the people I work with would realize it.”

What if the suck is more than 1%?

What if it’s 30% of the experience?  80% of the experience?

The ratio of suck versus awesome determines happiness.  As the suck goes up, happiness goes down.

Humans are more sensitive to the suck than the awesome.  We thrive on the negative.  Bad news travels fastest.  We assume and discount good news, so we don’t put much effort into spreading it…even to ourselves.

Measuring the suck is arbitrary and subjective.  Something that sucked only 1% last week may suck 95% today when that 90-minute commute causes you to miss your daughter’s award ceremony.

Are you considering a job change?  Just thinking about it means you’ve decided that the suck ratio is getting too high in your current job.  So, a new opportunity or a new direction seems like a good idea.

The new opportunities have their own suck, whether you choose to see it or not.  Sure, they have things you appreciate, but it’s easy to overvalue the good stuff and minimize the parts that suck.

It’s human nature to see only the “good” stuff that’s happening over there…and see only the things that suck, happening here.

The grass usually isn’t greener over there (wherever “there” is).  It’s usually just another shade of green that looks greener today.  The suck ratio is in play over there just as much as it is where you’re standing.

Does this mean we should never change jobs or career paths?  Hardly.  But, it’s important to keep some things in mind:

  • Every job has a suck ratio.

 

  • It’ll take a lot longer than you think to get good at your new job. Even longer before you become great at it.  Until then, it’s suck ratio will be higher than you like.

 

  • It’s hard to see the suck from the outside. Suck only shows itself once you’re on the inside when it’s too late.

 

  • Don’t measure the suck every day. Suck measures are only accurate over the long-term.

It’s easy to find something that sucks today if we look hard enough.  It’s just as easy to find something that’s awesome.

The effort we put into the search for suck or awesome dictates the one we find the most.  That’s true for jobs, too.

 

Photo by James Pond on Unsplash

Fishing and Catching–Bruce Kerner Style

Bruce Kerner loved to fish.  He didn’t get to fish often.  He was a sign painter for various studios and was away working on movies a lot.  He and his family vacationed with us many times when I was a kid.  Back then, vacation time meant Big Bend Resort on the Colorado River and day trips to Lake Havasu.

We’d get a cove on the lake and set up our day camp with a shade, lawn chairs, and coolers.  Bruce always had a bunch of fishing gear that we’d bring ashore.

While the rest of us focused on swimming and water skiing, he focused on fishing.  The pursuit.  The exploration.  Deciding which baits to try.  Changing rigs.  Trying new lures.  Moving down the beach to a new location.  Floating out in a rubber raft to cast near the “proper” pile of rocks.

He always had a look of contentment on his face as he stared at that place where the fishing line meets the water.  Constant vigilance, looking for any sign of a bite.  Maintaining soft hands to feel the slightest movement.

It didn’t matter that the fish usually showed little interest in his bait.  For Bruce, fishing was more important than catching.  When he did catch a fish, he was rarely prepared to keep it.  Somehow, his stringer was always left back at the camp.  He knew that as long as we had daylight, he could cast his bait out there another time.

Come to think of it, we fished at night as well.  Down on the dock along the river, after dinner.  A bunch of us would look across at the lights on the Arizona side and cast out.  Our quarry on the river was catfish, and that meant stink-baits and lots of waiting.

Funny thing is we didn’t catch many catfish either.  When we did, we’d get a flashlight out, or flick a Bic lighter, to see what we’d caught.  The stringer?  Usually up at the trailer.  We weren’t prepared to keep anything we caught.

Sitting there in the dark, fishing pole in hand, staring up at the stars, a kid can learn a lot talking with a fisherman like Bruce.  The meaning of patience.  The dignity of discipline.  How the journey is more important than the destination.  How quiet time is a good time.  The way opportunity meets preparation when that fish hits your bait.  How stories about nothing can mean everything when they’re gone.

Bruce was taken away too early from this world by a heart attack, many years ago.  I find him in my thoughts a lot around July 4th.  That was one of the times each year that our families vacationed at the river.

When I think of Bruce, I remember the fishing and the laughter.  I don’t remember the fish we caught.

They weren’t that important.

 

Photo Credit:  Unsplash.com, Andrey Trusov

Baby Steps…

-Don’t look like much at the beginning

-Are difficult to measure

-Take lots of patience

-Require focus

-Won’t bring acclaim (at first)

-Are seldom seen or appreciated

-Are quietly rebellious (which makes them fun)

-Deliver results.

It doesn’t matter if you’re building the world’s longest suspension bridge, assembling a 500-piece puzzle, or rolling out a new digital marketing campaign for your business.

The key to success in any of these endeavors is baby steps.  A relentless pursuit of the smallest possible step in the right direction will yield surprisingly impactful results.

A big challenge with pursuing the smallest steps is the overwhelming desire to provide evidence of progress.  First to someone else, and then to yourself.

Baby steps aren’t impressive when measured individually.  Most people can’t see them.

The power lies in being the one who sees them.  More importantly, when you motivate others to take baby steps with you, their impact will be profound…often before anyone realizes what’s happening.  Multiplication drives organizations, especially when it comes to baby steps.

Just for giggles, look back every now and then.  You might be surprised to see how far those baby steps have taken you.

 

Photo:  Unsplash.com, Emma Frances Logan Barker

It’s (Just) an Experiment

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Failure has a strange power.  It can provide the most effective lessons in life.  And yet it’s also a source of fear, anxiety, stress, and a reason many choose not to try.

How is it that some people can launch new ideas, new ventures, new strategies, new hobbies, and new friendships without fear of failure?

I think they’ve realized it’s all an experiment.

Experiments are there for us to test a hypothesis.  See what works and what doesn’t.  See what’s provable.  Experiments are ways for us to demonstrate, first to ourselves, that this new idea can actually work.

What if it doesn’t work.  What if it fails?

That’s just it.  Experiments are, by their very nature, free from failure.  The experiment that “fails” merely proves or disproves an idea.  The experiment itself is a success either way.

The continuous journey to explore and experiment leads to the opposite of failure.  The outcome of each experiment is merely another observation in a long series of experiments.

When a person’s sense of self-worth and self-esteem are wrapped around the execution of something new, the experiment’s natural flow can be compromised.  The experiment can’t function properly since the “owner” is working so hard to tilt the results away from his definition of failure.

The true experimenter gets to explore without fear of failure.

In fact, the failures pave the way to new successes.

 

Photo Credit:  Unsplash–SpaceX

 

 

Cage Fights, Roulette and the Law of Large Numbers

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When you enter the octagon (speaking metaphorically, but maybe literally), it’s just you and your opponent. Only your strength, skill, speed, luck, stamina, cunning, toughness and courage will help you find victory.

If you play roulette, the chance that the ball will land on red or black is the same…a little over 47%. Remember the green 0 is in there to mess things up.

But, what if you only have the time and money to play roulette for ten spins?  Will the distribution of red and black numbers come out to just over 47% each?  Maybe, but probably not.

What if you could spin the wheel 1,000 times?  Would the distribution of red and black approach 47% each?  That’s much more likely.  In fact, the Law of Large Numbers says as much.

What about that cage fight?  Theoretically, you have a 50% chance of winning, all things being equal.

Of course, all things are never equal in a cage fight (or real life).

The other guy is meaner, stronger, faster, and more skilled.  You didn’t sleep well last night, you have that nagging knee injury that always shows itself at the wrong time.  You don’t punch very hard, and you’ve heard that he has a great ground game.  You have no idea what having a great ground game means, but it sounds dangerous, and that was the sound of the bell.

How’s that 50% chance looking?  More like 5%, or maybe 1%.

What if you could fight the guy 1,000 times?  Would your chances improve?  Would you ever approach the 50% mark?  Would you survive to find out?  Probably not.

The good news is we don’t have to count on the Law of Large Numbers.  And, while it’s nice to say that we can count on ourselves, it’s even better to know that we can count on our family, friends, associates, co-workers, teammates, competitors (yes, indeed), and countless others to help us achieve our victories.

You don’t have family, friends, associates, co-workers, teammates, competitors or countless others who can help you?

Then, your cage match is going to be all about how you become one or more of these things for someone else.  Look around for who you can help.  Who can you befriend?  Who can you support?  Who can you encourage?

In life, the largest number in the Law of Large Numbers is you and your tireless and relentless effort to make a difference for someone else.

Each of us has our own cage match to fight, often with ourselves.  Wouldn’t it be great to see what you can do to help someone else win theirs?

Trust me.  You’ll find your own path to victory along the way.

P.S.  There’s not much anyone can do to help you win at roulette, but I always recommend 32 red.

 

Photo Credit:  Unsplash, Joshua Clay

 

Service…It’s Everyone’s Advantage

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Take a good look at that picture.  Let it burn onto your consciousness.

As the world becomes smaller, and yet, more remote; as customers become closer, and yet, more distant; as you begin to blend in with everyone else…

Service is all you have to actually differentiate yourself.

When anyone can provide what you provide, do what you do, be what you want to be, your focus on service is all that matters.

How does an individual compete against a huge, well-entrenched company?  By providing better service.  Being more responsive, more flexible, and more personally accountable.

How does a huge, well-entrenched company compete against the scrappy upstart individual?  By providing better service.  Being more responsive, more flexible, and more personally accountable.

Sound familiar?

Who has the advantage in this battle to provide the best service?

The one that actually lives a service-first mindset.  The one that considers the customer’s perspective before their own.  The one that delivers excellent service…every time.  The one who knows that no company can survive or thrive if it forgets about creating an excellent experience for their customer.

Customers always have an alternative.  If your organization isn’t committed to making their experience an excellent one, they’ll figure it out quickly and choose an alternative.  It’s that simple.

It all comes down to execution, which comes from your uncompromising mindset toward service excellence.

Service is your only advantage.  It’s the same advantage everyone else has if they choose to execute on it.

 

Photo Credit:  Unsplash.com—Mike Wilson

I Should’ve Laughed More

A photo by frank mckenna. unsplash.com/photos/EgB1uSU5tRA

Grandpa Clyde used to say, “You had to laugh!” whenever he told stories about something that had happened.

I’m not sure he was laughing when the thing was actually happening, but he knew you had to laugh when he looked back on it.

How many tough situations, crises, or plain old everyday events do you experience in a day, a week, a month…a lifetime?

What if we could pull ourselves out of these situations just long enough to hear the story we would tell?  It won’t get us out of the situation, but might help us find the reason to laugh.

 

 

Photo:  www.unsplash.com, Frank McKenna