Category Archives: Values

Never Hit on 13!

“Son, I’d just stay on that if I were you.  Your job is to make the dealer bust.  We’re countin’ on you to get this right.”

My new “mentor” spoke with a confidence borne of the many decades of experience showing on his weathered face.

I didn’t realize it, but the open seat I filled at the Blackjack table was the third-base seat.  That meant I was the last player to get cards before the dealer.

He continued, since he must have figured this young fella sitting next to him could use some more of his wisdom.  He could tell this was my first time playing Blackjack in Vegas.  “If the dealer has a six or less, you make sure she gets the 10 card that’s sittin’ in that shoe.  Do you realize how many 10 cards there are in that thing?  Each one is a bust card for her.”

I hadn’t thought of it that way until he mentioned it.  There are a ton of 10 cards in each deck…16 to be exact.  And, if you add in the 8’s and 9’s, which are also bust cards for the dealer if she has a 14 or higher, that’s 24 cards out of 52 that are bust cards (nearly half).

I couldn’t believe I should stay on 13.  The dealer was showing a 2 of clubs.

Two people had already hit and busted.  My mentor’s wife stayed with her 18.  My mentor stayed with his 20.  Now all eyes were on me and my 13.

My $5 chip wasn’t the only money at risk.  My mentor and his wife each had $25 chips up and they were counting on me to make the right choice.

Sure, there’s a bunch of 10 cards in there, but there’s also a bunch of non-10 cards.  And, the dealer may have a 9 facing down, so that’s 11.  A sure path to 21 and a rousing defeat for everyone at the table.

13 seemed a long way from 21 and not a very powerful way to win.  It sure would be great if I drew a 7 or an 8 and could defend against the dealer’s next hit card.

What to do?

My new mentor could sense my quandary.  He could see that this newbie had no idea how this game was played.  “Son, remember your job. Make her bust.”

I decided to stay on my 13.  The dealer turned over her down card.  It was a King.  She had 12.  She hit and pulled a 10.  Bust!

“Are you gonna let that $10 ride?  Seems like you have the hang of that seat.  Time to see what it can do for ya.”

Another decision.  I looked at the other players and saw them putting up their new chips.  My mentor and his wife were letting their $50 ride.

I left my chips up and waited for my cards.  This time, the cards were in my favor and I had 20.  My mentor had 12, and his wife had 17.  The dealer was showing a 6.

“Looks like I’m in the third-base seat for this hand, since you’ve got a 20,” he said as he motioned that he’d be staying.  I followed suit and stayed with my 20.

The dealer turned over her down card to reveal a Queen.  She had 16 and was required to hit.  Another Queen showed up.  Dealer bust, again!

This “13 strategy” was showing some strength.

“Are you gonna let that ride again?”

Feeling a bit more comfortable with my situation, it was an easy decision to let my $20 ride for the next hand.  Mr. Mentor and his wife let their $100 ride.  They were on a roll!

This was more than I’d ever bet in Vegas.  A whole $20!  And my new friends each had $100 on the line!  I could feel my heartbeat racing as the cards were dealt.

My mentor’s wife received a pair of Aces. My mentor had 17.  I had 12.  The dealer was showing a 4.  This was a perfect setup for my new-found strategy.

The first two players each hit on their hands and received low cards.  Both were still in and stayed.  My mentor’s wife split her Aces and placed a new $100 chip on the table.  The next card was an 8.  She stayed with that hand.  Her other Ace received a 10.  Blackjack!  The dealer paid her $150 in chips for that hand and moved on to Mr. Mentor.  He stayed with his 17.

It was all up to me.  That’s when things went sideways.

I started obsessing on the number 7.  What if I stay and the dealer pulls a 7 out of the shoe?  That would give her 21 (this all assumes that her down card is a 10, of course).  If she gets a 21, she’d beat me and everyone else at the table.

But, if I got that 7, I’d have 19 and be sitting pretty against whatever she had.

Somehow, in the heat of that moment, I forgot about holding on 13 (or 12) if the dealer is showing a 6 or less.  I just knew that the next card was a 7.  That 7 was mine to take and I’d be saving the entire table from oblivion.

“Hit me!”

The dealer slid the card from the shoe.  The world started moving in slow-motion.  She slid the card over to my hand and turned it over.  It was a 10!  I busted.  There went my $20!

It gets worse.

The dealer turned over her down card to reveal a King.  She had 14 and was required to hit.  You guessed it.  That 7 card came up for her.  She now had 21.

I had snatched defeat from the jaws of victory for myself and my fellow players.  That 10 that I took should have busted the dealer, but it busted me and then everyone else at the table.

Ashamed, I looked at my fellow players, shaking my head and saying I was sorry for blowing it for them.  Here was a group of strangers I’d only met a few minutes earlier and I’d let each of them down.

My mentor didn’t miss a beat.  He tossed another $25 chip on the table and said, “Those cards don’t care about you.  They don’t get nervous.  They don’t care what happens.  They play by their rules and that’s it.  You knew your rules and ignored them…and that’s how this casino was built.  You’re not the only one who forgets his rules when it matters most.”

I learned the importance of knowing my rules and playing by them.  Every time.  In every situation.

I don’t go to Vegas often.  Whenever I go, I find time to play Blackjack, always from the third-base seat.

 

Note:  The preceding may or may not have happened exactly as described.  Either way, the lesson is clear.  Rules matter…especially your rules.  Know your rules before you play.  Play by your rules when you play.  Don’t lose sight of your rules when things get rough or when things look hopeless.  If you stay true to your rules, you’ll win far more often than you lose.

Photo by Michał Parzuchowski on Unsplash

 

 

 

The Freedom of Humiliation

Consider how much time and energy we devote to avoiding humiliation.  We’re taught early in life to strive for being right.  Quickly understanding, and then knowing the answer…especially to the questions that’ll be on the test.

Think back to your first job, your second job, in fact, every job you’ve ever had.  How was your first day?  What about your first month?  How comfortable were you?  What type of impression did you want to make on your new boss?  Your new co-workers?

I bet your main goal was to avoid screwing up, learn what it takes to be successful, and by all means, don’t embarrass yourself.

It’s the same in just about any new environment.  Meet a new group of people and one of the first things in your mind is how to present the best image of yourself to this group.  Don’t let them see your flaws, your fears, your anxieties.  Don’t let them know you’re completely uncomfortable.  For now, your goal is to fit in, get to know who’s who in the group and, don’t embarrass yourself.

“True humility is not thinking less of yourself; it is thinking of yourself less.”   ― Rick Warren

What if you approached all these situations and nearly every other in your life without fear of humiliation or embarrassment.  In fact, imagine if you sought situations where humiliation was a distinct possibility.

What if you approached that new software tool, or the new sales program with the confidence of knowing that you’ll be learning something new…rather than worrying about arguments against them, or how they’ll push you out of your comfort zone?

We usually think of humiliation in its negative context, since we’ve allowed it to matter.  But, humiliation is closely related to humility, and humility is the first step toward real learning.

Once you approach a subject with the humility of a beginner, regardless of your tenure or experience, only then will you be fully prepared to learn.

The humble learner doesn’t allow themselves or their ego to come between new ideas and their pre-conceived notions of the truth.  They allow these new ideas to penetrate the veneer of pride and self-righteousness where many of us hide.  Then, they can truly assess and make a judgment about the new ideas.

Too often, we don’t even allow the new idea to enter.  We’re too busy coming up with reasons that our own ideas are correct, the only direction, the only way.  The new idea is like a foreign invader to be repelled at the gate.

A new and potentially rewarding relationship is placed behind a well-crafted wall of pride and imagery that hides our fears of humiliation or of letting this new person visit the deepest parts of ourselves.

All these walls and anxieties have their root in our fear of humiliation.  We can’t face the risk of being wrong, of being weak, of being vulnerable.  We are right, and our focus is on ensuring we reinforce this “fact” to anyone or anything we encounter…especially to ourselves.

“There is nothing noble in being superior to your fellow man; true nobility is being superior to your former self.”   ― Ernest Hemingway    

The freedom of humiliation is a freedom to be open:  to new ideas, new people, new directions, new beliefs, and even new perceptions of truth.  When we’re free from the fear of humiliation, we don’t have to defend ourselves from new situations.  We turn the threat of the new into an opportunity.

This doesn’t mean giving up on our definitions of right and wrong, our definitions of how to live a virtuous life or our core beliefs.

It means dropping that wall of protection we place around ourselves and our ideas and allowing them to roam freely and interact with others.

“A true genius admits that he/she knows nothing.”  ― Albert Einstein

 

Photo by Joshua Earle on Unsplash

 

No Surprises…the Secret to Managing Up

“I love spontaneity, as long as it’s well-planned.”  –Says nearly everyone in business

Surprises can be great.

We love surprises when they bring unexpected wealth, unexpected fun, or unexpected comfort.

Sadly, surprises aren’t always good news:

  • Surprise! The IRS just sent you an audit letter.
  • Surprise! That small mole on your cheek is melanoma.
  • Surprise! That neighbor you thought was a nice guy is wanted in another state for armed robbery.
  • Surprise! Microsoft just added a feature to their operating system that makes your profitable utility app obsolete.
  • Surprise! Your private financial and credit information was just hacked at Equifax (well, that type of thing shouldn’t really be a surprise nowadays).
  • Surprise! Your most promising employee is leaving your company…to join your competition!
  • Surprise! The executive that “owns” your company’s contract and projects just got fired.

Surprises in business are rarely the good kind.

In fact, a “good” surprise in business can become a nightmare if you’re not prepared.

Think about that sudden and unexpected increase in demand for your service or product.  Great news!  But, now your staff is feeling overworked and things are starting to break under the pressure of all this new business.

How does all of this connect with managing up?

The number one thing your boss, and your boss’s boss (and so on) need from you is to minimize the surprises that come their way.

Does this mean you should keep information away from them?  Of course not!

It means creating an open and thorough communication path between you and your boss.

It means anticipating surprises before they happen.  Preparing for the unexpected, since you can always expect it.  I’ve seen lots of surprises that shouldn’t have been surprises at all.

Your boss needs to know when something is wrong, or about to go wrong.

Your boss needs you to be honest.  Always. Even if you’re the one causing the surprise.

If you, or someone in your organization, make an expensive mistake, your boss needs to know about it.  Now.  More importantly, your boss needs to know how you plan to learn from that mistake, and avoid a similar mistake like this one in the future.

If you see or hear something in the marketplace that can help (or hurt) your organization, your boss needs to hear from you.  Now.

The last thing you want is for your boss to learn about a problem (or a surprise, which may be the same thing) within your organization from someone else.  This does two things:

  1. Lets your boss know that you may not understand that something is going wrong, and
  2. Makes your boss wonder if you’re hiding bad news and if you can be trusted.

When I was a kid, we lived in a small 3-bedroom house.  We had a hallway that got pitch black when all the doors were shut.  Even when your eyes adjusted, there was almost no light to see where you were going.  I always had this (unfounded) fear that I might run into something, hit my head, or crack my shins on some unseen edge.

Your boss might as well be walking in that same dark hallway, whether he or she realizes it.  It’s tough to see what’s coming, and in the real world, that fear of being hit by something in the darkness is often justified.

Many of the lessons we learn from the “school of hard knocks” begin as surprises.

Lesson One:  expect the unexpected.

Lesson Two:  make sure your boss knows what’s coming.

Lesson Three:  don’t ever forget about Lesson Two, and you’ll be doing a great job of “managing up” in the process.

 

 

Photo by Ben White on Unsplash

 

Be the reason…

someone goes beyond their limits

someone laughs today

someone has a fond memory they cherish

someone learns something new

someone chooses life

someone believes more deeply

someone cares beyond themselves

someone knows they have unlimited potential

your boss can’t imagine delivering results without you

your employees can’t imagine delivering results without you

both can deliver results without you because you’ve taken the time to ensure they can

each person you encounter remembers your positive energy

your children know right from wrong

your children are independent and productive members of society

someone finds clarity

someone uses their imagination

someone thinks first

someone stops using lame excuses

someone steps outside of their habits

someone enjoys their day

someone smiles

someone is forgiven

the world is more beautiful.

 

Photo Credit:  Unsplash.com, Michal Grosicki

Are You Willing?

“I know this now.  Every man gives his life for what he believes.  Every woman gives her life for what she believes.  Sometimes people believe in little or nothing, and yet they give their lives to that little or nothing.  One life is all we have and we live it as we believe in living it and then it’s gone.  But to surrender what you are and to live without belief is more terrible than dying—even more terrible than dying young.”  –Joan of Arc

Joan of Arc lived less than twenty years.  Yet she fought for her beliefs and made a huge impact on history.  She died for her beliefs at an age when many are just beginning their life’s journey.

She knew what she believed in.  She knew what it meant to sacrifice for her beliefs.  Ask anyone who serves or served in the military, a first responder who runs into a burning building to save others, or a newly formed priest who has answered God’s call.  These are just a few examples.  Each of them know what it means to sacrifice for their beliefs.

Sometimes our beliefs emerge quietly without our knowledge.  We go through life, making seemingly inconsequential decisions about what we will and won’t do.  We decide who our friends are, and how much we will let them into our lives.  We decide when to listen.  We decide how honest we will be with the world around us.

We establish habits for living our life, and we go on our merry way.

Do you know what you believe in?  Really?  Do you know what you believe to be true?  Do you know what is important in your life?

Have you made the quiet time in your life that’s necessary to consider these questions?

What if it turns out that the things you believe in aren’t manifested in the way you live?  Are you willing to change your habits?  Are you willing to eliminate the things that don’t support your beliefs?  Will you support your beliefs in the way you live, and the way you work with others?  Are you willing to make your beliefs the centerpiece of your actions in everything you do?

Joan of Arc was right.  One life is all we have, and then it’s gone.

Where are you in that one life?  Is it too late to examine your beliefs and change the way you live?

The answer is clear  But, it won’t become obvious until we make quiet time in our lives to reflect.  When we do, we find it’s never too late to examine our beliefs and change our life.

Every day is a new beginning if we choose to make it so.  It doesn’t matter what happened in the past.  It doesn’t matter who wronged you.  It doesn’t matter if you had a terrible childhood.  It doesn’t matter if you’ve missed opportunities in the past.  It certainly doesn’t matter if you failed in the past.

All that matters is learning what you believe in.  Then, deciding what to do with that new knowledge, starting today.

The only question is:  Are you willing to find out?

 

Beliefs and Values

h/t:  Matthew Kelly

The Four Most Important Letters in Leadership: L-O-V-E

It doesn’t matter whether we’re talking about business, politics, sports, charities, social clubs, or just about any other area where human beings come together to accomplish something.  The most important determining factor in an organization’s success is the quality of its leadership.

What makes a strong leader?  Is it the one with the loudest voice?  The guy who makes the best speeches?  The one who puts in the most hours?  Is it the dude ordering people around the most?

Of course, it’s none of these.

The best leaders focus on the four most important letters in leadership:  L-O-V-E

L—Listen and Learn.  Strong leaders are curious.  They never stop asking questions.  They have two ears and one mouth so they can listen twice as much as they talk.  A strong leader listens to employees, customers, competitors, “the market,” and any other source of information available.  A true leader is constantly learning, and knows he doesn’t have all the answers.

O—Observe and Organize.  Leaders make time to observe what’s really happening.  They don’t rely solely on the stories people tell.  They measure the reality.  Leaders organize for success.  They delegate responsibility and authority to others within their organization.  They define processes that multiply their efforts, and the efforts of those they lead.  Ronald Reagan coined the phrase, “trust, but verify,” and strong leaders live by this maxim to ensure their organization is as efficient and scalable as possible.

V—Visualize.  Where are we going?  How will we get there?  These are the two biggest questions leaders face.  The leader’s ability to visualize the future, define and articulate the mission, and steer toward success will make or break their organization.  Look too far into the future, and they may fail to see the short-term obstacles and challenges.  Look too closely at the short-term obstacles, and they may steer their organization off-course and miss its ultimate objective.  Visualization isn’t an independent activity.  The strong leader makes time to help others take emotional ownership of the vision and connect it to what they do each day.

E—Encourage and Execute.  Ultimately, success is all about execution.  A strong leader knows that nothing happens without the people he’s leading.  Encouraging others to give their maximum effort in pursuit of the organization’s vision and goals is the primary role of the leader.  Encouragement comes from the leader’s words and actions.  People will watch and listen to see if their leader’s values and moral compass are something they can support.  They will learn quickly whether their leader cares about their well-being, as well as that of the organization.  A strong leader is sincere in defining what it will take to succeed, and excels at encouraging their team to make it a reality.

It’s no coincidence that these letters spell out love.  It’s the attitude a strong leader brings to their work each and every day.

 

Shameless plug:  If you want to improve your leadership game, check out my new book, Leadership Starts (and Ends) in Your Head…the rest is detail.

 

Life is…

As we end one year and prepare to begin another, it’s a great time to reflect.

What have I completed, and what will I begin?

How did I fail, and how will I succeed?

Who did I help, and who will I help?

What is my true mission?

I found this great reminder (as I often do) in a quote from Mother Teresa:

“Life is an opportunity, benefit from it.

Life is beauty, admire it.

Life is a dream, realize it.

Life is a challenge, meet it.

Life is a duty, complete it.

Life is a game, play it.

Life is a promise, fulfill it.

Life is sorrow, overcome it.

Life is a song, sing it.

Life is a struggle, accept it.

Life is a tragedy, confront it.

Life is an adventure, dare it.

Life is luck, make it.

Life is too precious, do not destroy it.

Life is life, fight for it.”

 To this list, I’d add:

Life is a journey, explore it.

Life is failure, learn from it.

Life is service, give it.

Life is a gift, share it.

Life is a celebration, enjoy it!

© 2014 Bob Dailey.  All rights reserved.

Allies, Competitors, and Enemies…It’s All About You

Human nature dictates that we will have allies, competitors, and enemies.

Allies agree with us. They’re willing to work with us toward a common goal.

Competitors don’t agree with our goals, and work against them. Competitors are a fact of life. The challenges of a strong competitor drive us to perform at levels we didn’t realize we had. Competition makes us stronger. There are winners and losers in every competition. If we lose, the lessons of that loss can make us stronger for the next competition.

Enemies are an entirely different matter. They aren’t just against our goals. They’re against us, personally. Winning the competition, whether it’s a battle of dollars, a battle for territory, or a battle for the hearts and minds of others, isn’t enough for an enemy. They want us to lose the competition, and be eliminated from future opportunities to compete.

These roles are often in flux. Allies can become competitors. Competitors can become enemies.

The transitions are usually a result of our actions. If we operate with life-giving values like honesty, integrity, trustworthiness, mutual respect, empathy, fairness, and a pursuit of mutual benefit, great things will happen.

Our allies will remain allies. Competitors are much less likely to become our enemies. They may even become new allies in the future.

Operating without life-giving values unleashes a torrent of negativity. You’ll have trouble keeping allies. Competitors will become enemies. Long-term success will slip from your grasp.

What about the people who don’t know you (yet)? The people you’d like to meet. The new customers you’d like to have. The new talent you hope to recruit to your company.

Will you create allies, competitors, or enemies? That all depends on you, and the values you live.

“I count him braver who overcomes his desires than him who conquers his enemies; for the hardest victory is over self.” –Aristotle