Category: Discipline

You are the Observer: Using the Hawthorne Effect for Self-Improvement

The Hawthorne Effect refers to a psychological phenomenon where humans modify their behavior in response to being observed or studied. This effect was first observed in the 1920s and 30s during a series of studies conducted at the Western Electric Hawthorne Works in Chicago, hence the name.

The studies were designed to investigate the relationship between lighting conditions and worker productivity. But researchers found that regardless of changes in lighting, workers’ productivity improved when they knew they were being observed. This meant that the mere act of being the subject of an experiment or receiving attention could influence individuals to perform better.

It also means this powerful personal growth tool is available to you. It turns out that you are the observer you’ve been waiting for, the catalyst for your own transformation.

“You can’t learn to swim by reading a book about swimming. You have to get in the water.” – Unknown

The Burpee Quest

Funny thing about burpees:  watching someone do a burpee makes it look super easy (barely an inconvenience).  If a Crossfit guy tells you that a good warmup is 10 burpees per minute for 10 minutes, you might think that’s totally doable…until you try it.  You’ll learn about muscles you haven’t used in years.  You’ll be reminded that gravity is not your friend, and that you’re not as coordinated as you thought.

What if you start by doing 10?  Not 10 per minute for 10 minutes.  Just 10.  Each day.

That’s a tangible and doable goal to start.  You can observe (there’s that word) your progress and set incremental milestones for more.  Maybe you move up to 20 per day the second week, 40 per day the third week. 

A great way to keep track of your progress is to track your progress.  Sounds simple…but most people skip the tracking.  Tracking is your way to observe (there’s it is) your progress, and lets you become your own motivating force.  Write the date and burpee count down on a piece of paper, in your favorite journaling app, or maybe in an Excel spreadsheet. 

You are incrementally moving toward 100 burpees in a day.  You’re tracking your progress and will start to see the significance of each step toward your goal.

There’s something else you can observe (that word again).  Your body’s responses while you’re doing the exercise.  It will get easier as you go.  Easy?  No, just easier.  Your body (and mind) will begin to move to a higher level of performance.  Your baseline capability will increase.  Gravity still isn’t your friend, but you’re starting to learn how to partner with gravity to do the next burpee.

“Learning without reflection is a waste. Reflection without learning is dangerous.” – Confucius

It’s been 4 or 5 weeks since you started this quest.  You’re now able to do 3 sets of 25 burpees each day.  You haven’t reached 100 burpees yet, but you’re well on your way.  If you’re like most people, you might observe (there it is) that you can lighten up a bit at this point.  You’ve totally got this.  You don’t need to push as hard to improve from here.  Your goal is in sight.  Don’t fall into this trap!

This is the moment to refocus your goal…push it out a bit…extend the finish line.  You’ve already mastered the movements, now you need to apply discipline and blow past your original goal of 100 burpees per day.  Parlay this achievement into the next goal? 

Maybe actually using the 100 burpees as the warmup that Crossfit guy described.  You’ve been working on just getting to 100 burpees in a day, but what’s the next exercise you can do after your burpee warmup?    

Same process.  Take it in increments, track your progress, celebrate your milestones, welcome to another new baseline, continue to improve, set the next goal.        

How can you apply this to your profession? 

Actively seek opportunities to acquire new skills. Embrace the awkwardness of not knowing exactly how to do something…and do it anyway.  Remember that the satisfaction of learning and growth is uniquely yours. You, as the observer, choose the path of continuous learning.  It’s the best way (the only way) to adapt to the evolving demands of your profession.

Improve your value in increments, track your progress, establish new baselines, continue to improve.  Sound familiar? 

Solicit constructive feedback from colleagues and mentors, appreciating external input as valuable guidance. However, remember that you are the only one who can internalize and implement these insights.  Nobody will do it for you.

“Experience is a hard teacher because she gives the test first, the lesson afterward.” – Vernon Law

Your Keys to Self-Improvement

  1. Consistently integrate self-observation and improvement into your routine, recognizing that only you can chart the course of your personal growth.
  2. Reflect on your experiences, setbacks, and successes, understanding that the satisfaction of improvement is a personal journey. You are the sole interpreter of your progress.
  3. Remain flexible and open-minded, adjusting your methods based on feedback and new insights. As the observer, you continually determine refinements to your approach.
  4. Embrace setbacks as opportunities for growth, understanding that the satisfaction derived from overcoming challenges is a deeply personal experience. Stay committed to your objectives, recognizing that only you can appreciate the significance of your efforts.

The Hawthorne Effect is your friend (unlike gravity).  Use it and always remember that you are the observer, the driver, and the one who benefits most from your continuous improvement journey. 

A Season for Renewal

True renewal is a deliberate act of self-reclamation…

p/c: a recent sunset at our little homestead

Prayer to Saint Joseph the Worker

O Glorious Saint Joseph, model of all those who are devoted to labor,

obtain for me the grace to work in a spirit of penance for the expiation of my many sins;

to work conscientiously, putting the call of duty above my natural inclinations;

to work with thankfulness and joy, considering it an honor to employ and develop by means of labor the gifts received from God;

to work with order, peace, moderation, and patience, never shrinking from weariness and trials;

to work above all with purity of intention and detachment from self, keeping unceasingly before my eyes death and the account that I must give of time lost, talents unused, good omitted, and vain complacency in success, so fatal to the work of God.

All for Jesus, all through Mary, all after thy example, O Patriarch, Saint Joseph. Such shall be my watch-word in life and in death. Amen.  – Pope St. Pius X

In life’s journey, we may find ourselves off course or losing track of our original path. We may even fail ourselves or those we love. It is in these moments that we are being called to profound self-discovery and renewal. 

Renewal is not a passive occurrence.  As the prayer to Saint Joseph states, it requires us “to work conscientiously, putting the call of duty above [our] natural inclinations.”  True renewal is a deliberate act of self-reclamation.  We have a duty to ourselves and those we love to put in the work that leads to our self-transformation. 

It isn’t easy (nothing worthwhile ever is).  It involves adapting, finding new ways, and being intentional about embracing change. 

When we realize that ours is always a season of renewal, that we can “work in a spirit of penance for the expiation of [our] many sins,” then we will be able “to work with order, peace, moderation, and patience, never shrinking from [the] weariness and trials” of our self-improvement. 

May the spirit of renewal be our guide, not diverting us from our journey but enhancing it.  May we find the resilience within us to adapt, renew, and move forward with a fresh sense of purpose and determination.

Term Papers and Preventable Urgencies

Procrastination initiates a cascade of preventable urgencies, turning manageable tasks into overwhelming burdens and sowing seeds of chaos in our future.

Few things strike fear into the hearts of students quite like the term paper.

The teacher lays out the assignment – a substantial research paper requiring thorough analysis and a minimum of 5000 words.  Oh yeah…and half of your grade in the class will be based on how well you do on the term paper.  You have until the last week of the semester to get it done. 

You think about the topic.  You might even jot down some notes on your phone about how you’ll approach it.  But there’s no need to rush on this assignment.  You have plenty of time.  Besides, your friends are heading out to get some tacos and margaritas at your favorite Mexican restaurant.  This term paper can wait another day.    

As the weeks go by, a creeping feeling of impending doom grips your subconscious. You haven’t started work on that term paper.  Growing anxiety and stress become unwelcome companions as the deadline looms closer, and you realize the gravity of the task at hand. 

Unfortunately, you have other things on your plate that need more attention.  Ironically, many of these more-urgent items are other long-term projects that you had chosen to delay…until now. 

The urgency of the term paper magnifies as the deadline inches closer.  The once-manageable project becomes an overwhelming burden. 

You start to question the fairness of the assignment.  How can this teacher expect me to write 5000 words on this topic when I have all these other classes to manage and so little time to get it done?

A cascade of preventable urgencies engulfs your life, leaving you in a world of self-inflicted chaos.

Sound familiar? 

The term paper saga is a small-scale reflection of the self-inflicted busyness and chaos in our lives.    

Only a disciplined and methodical approach to our tasks can break the grip of procrastination.  Our bias must be toward thoughtful and immediate action, not mindless delays to another day. 

The time to start work on that long-term project is now, not tomorrow.  The time to continue work on that long-term project is tomorrow, and the next day, and the next day after that.      

Procrastination is a choice.  Each delay we accept sows seeds of chaos in our future. Every task we postpone adds to the burden our future selves must bear.

The Unsung Heroes: Driving Excellence in the Shadows of Mediocrity

The pursuit of excellence is always a journey worth taking. Do you have what it takes?

It’s an unfortunate truth that a large cohort of our society defines their success as doing the minimum.  For them, success means not failing (or being seen to fail). 

They’re okay with mediocrity, inefficiency, and ineffectiveness. They believe they can’t make a difference anyway, so they welcome the warm embrace of the status quo.  They take comfort in joining the flock of mediocrity. 

Do you find success in simply avoiding failure, or are you one of the rare renegades who can’t stand mediocrity?

In a landscape where inefficiency and ineffectiveness are accepted norms, there’s a shrinking community of individuals who see an opportunity for improvement. They envision a future defined by hard work, creativity, and continuous efforts to break free from the shackles of the status quo.

These unsung heroes view mediocrity as a chance to make a difference. They are willing to undertake the hard work necessary for transformation. These passionate individuals are the driving force behind organizational change, pushing boundaries and overcoming obstacles in the relentless pursuit of excellence.

They are willing to try.      

They’re willing to risk failure, often multiple times, to pull themselves and their organization kicking and screaming toward a better future. 

In a perfect world, organizations would recognize and elevate these passionate individuals, recognizing their contribution. 

Unfortunately, we don’t live in a perfect world.  Status quo is like a warm blanket.  Those who threaten to take away that blanket are often seen as a threat. The well-organized flock of mediocrity is a powerful deterrent to new ideas and improvement. 

Do you have what it takes to be one of the renegades?  One of the unsung heroes? 

Are you willing to toil in relative obscurity, pushing back the walls of mediocrity, making room for excellence in their place? 

Few are up to this challenge.  But organizations count on these renegades for their success everyday…even if they don’t realize it.

The Gentle Shepherd

This poem is dedicated to the Gentle Shepherds God brings to each of us as we make our way along His path… 

Photo by Jelle de Gier on Unsplash

Our pastor recently announced that he’ll be leaving our parish after serving here for 10 years.  Needless to say, he has had a profoundly positive impact on all of us, and he will be dearly missed. 

During his homily last Sunday, announcing that he’ll be returning home to Spain in a few short months, I kept hearing the words, Gentle Shepherd, in my mind. 

I realized these words were describing the amazing and loving man who was speaking to his flock about trusting God and the path He has for each of us.  

Inspired by Father Sergio’s loving service to our parish and his homily last Sunday, this poem is dedicated to the Gentle Shepherds God brings to each of us as we make our way along His path:     

The Gentle Shepherd

Graced with the compassionate love of God,

Through valleys of darkness, and deserts of despair,

He humbly guides his flock.

He is the Gentle Shepherd.

With fidelity to God and His Church,

Our shepherd shares with us the Word of God,

Unwrapping its sacred mysteries for all to hear.

He is the Gentle Shepherd.

Strengthened by our loving God,

He brings great tidings of joy and mercy,

Of God’s forgiveness and redemption.

He is the Gentle Shepherd.

He trusts and serves the Lord,

His purposes and His desires,

By loving and protecting each of his flock.

He is the Gentle Shepherd.

May the Lord’s blessings always shine down upon our Gentle Shepherd.

-Bob Dailey, 2022

#PadreSergioFita

DAWA, Coronavirus, and Normal

I remember thinking how simple it all sounded, and I was relieved to know I had a model to follow. What I didn’t know at the time is that this simple model is anything but simple…

 

Denial.

Anger.

Withdrawal.

Acceptance.

I first learned about these stages of grief when Grandma Anne died (over 30 years ago).  My cousin, who was a newly minted police officer at the time, described how he received training on this model in the police academy.

I remember thinking how simple it all sounded, and I was relieved to know I had a model to follow.  What I didn’t know at the time is that this simple model is anything but simple.

Models provide a basis for understanding a concept or an idea…and that’s helpful.  Models make the complex seem simple.  But models rarely capture the layers of detail or the often-gut-wrenching processes they describe.

Today, the DAWA model is a bit outdated.  Additional “stages” have been added over the years to the original model.  Stages like shock, bargaining, depression, and testing are layered into discussions of the grieving process nowadays.

How does all of this relate to the Coronavirus?

Thanks to Coronavirus, we are suddenly sharing a grief experience with every person on the planet, at the same time.  Every single one of us has lost something extremely important because of Coronavirus.

The normal that we knew, the normal that we understood, the normal that we took for granted…died over the last 30-60 days.  If you could ask all 6 billion-plus people on Earth when, exactly, normal died, their answers would vary by a few days or few weeks.  But nobody would deny that their normal is gone.

When we grieve or face a major crisis in our lives, we come together with others, we gather closer to the people we love, we comfort each other with hugs and shared laughter.  We cry together.  We cook together.  We share meals.  We share stories about what we’ve lost.  We might go to an inspirational concert and hold hands while we sway and sing along with tears streaming down our faces.

We love to be with people, even if we describe ourselves as introverts or “not a people person.”

Unfortunately, that part of normal has also died (at least for a while).

While it doesn’t look like it (because our beloved normal is gone), we are all grieving.  Every one of us.

Make no mistake about it.  Something we loved, something we treasure, and something we counted on has died.  We are grieving our loss, even as events unfold in front of us that may make things worse before they get better.

We probably don’t think we have time right now to grieve.  But, we’re each somewhere on the DAWA continuum of denial, anger, withdrawal, or acceptance.  In fact, we’re bouncing around on that continuum today.

We’ve lost our normal, and we’re being forced to live in a new normal.  This new normal will probably give way to yet another new normal a few months from now.  None of us know what any of this will look like.  That mystery is an unfortunate part of our new normal (as crazy as it may sound).

It’s normal to be in denial.  It’s normal to be angry.  It’s normal to withdraw or try to escape.  It’s also normal, and necessary, to find acceptance.

Acceptance doesn’t mean giving up.  It means that the energy we’ve been using to fight the new normal can be channeled toward making the best of what’s in front of us.

Sure, we all miss our beloved normal from the past.  We’d prefer to have our old normal back in our lives.  But we must find a way to accept, to allow ourselves to rest, and let go of our longing.

The good news is that we’ve each had normal die before.  We’ve had to adjust to new normals throughout our life and we’re generally pretty good at it:

  • Moving from one school to another and making new friends
  • Graduating high school or college
  • Starting our first “real” job
  • Leaving our first job
  • Starting our second job
  • Meeting the person of our dreams that we plan to spend the rest of our life with
  • Divorcing that person
  • Experiencing the death of a loved one
  • Becoming a parent (or a grandparent)
  • Starting your own business
  • Selling that business
  • Losing a house and everything we own in a fire
  • The knee injury that forced you to stop playing your favorite game
  • Having your house destroyed in a tornado

These are all examples of events in our lives that require us to let go of the old normal and embrace the new normal.  Sometimes the new normal is because of something amazingly good, and other times it’s caused by something amazingly bad.

I’m not sure I’ve reached the acceptance stage in my own grieving process.  I tell myself that I’m there, but I know it’s not always true.  As I work through the process and prepare myself for what lies ahead, I like to keep this list of ideas in mind:

  • Take things one day at a time
  • Prayer is your instant connection to someone who loves you completely
  • Celebrate your victories, no matter how small
  • Give yourself a break
  • Be grateful and enjoy what you have
  • Forgive yourself for not knowing exactly what to do (none of us know, which is true a lot more than we’d like to admit)
  • Only allow yourself to worry about the future for a few minutes each day and move on. I’d say to stop worrying completely since worrying is a non-productive use of energy, but I know it’s not possible to eliminate it completely.
  • Check-in once each day for the news on Coronavirus, and what the latest government directions are (social distancing, masks or no masks, etc.). By now, you know the symptoms, what you’re supposed to be doing to prevent the spread, and what you’re supposed to do if you or someone close to you become symptomatic.  The rest is probably not super useful, and you can catch-up on all of it during your once-a-day check in.
  • Be kind to others. Your kindness will go a long way and may lead to more kindness in your “downstream.”  Even a smile to a stranger letting them know we’re all in this together is helpful.  By the way, your eyes show your smile, even if your mask doesn’t.
  • Realize that you are grieving, and so is everyone else. We will each have good days and bad days in our grief journey.
  • Take time to gather with your friends and family members by phone, video conference, or even a nice email note.  These are your people.  Embrace them remotely.

We are living through future history.  The events happening around us and to us today will be discussed, debated, and written about for decades to come.  Our lives are forever changed, and the changes are continuing to unfold.

We can use our energy to reach back to the past with all that we have, searching for the normal that’s gone.

Or, we can channel our energy to reach toward the future, creating the best possible new normal for ourselves and our loved ones.

While I grieve for the past, I choose to reach for the future.

Photo by Mike Labrum on Unsplash

What you delegate matters…

There isn’t a human being on this planet who can carry an entire organization themselves…

Whether you run a Fortune 500 company or a one-person shop, your ability to delegate will be the difference between success and failure.  Delegation may be to an employee or a trusted vendor.

Delegation allows you to multiply yourself.  It also provides an opportunity for your direct reports to grow within your company.

Right about now, you should be nodding and saying, “Obviously, Bob, tell me something I don’t know!”

So, you understand the importance of delegating.  Awesome!

Consider these questions about what you’re delegating, based on the way some managers and company owners I’ve worked with over the past 35 years view the topic:

  • When you delegate, are you focusing on your schedule, or on your direct reports’ growth?
  • Do you view delegation as the art of offloading tasks you don’t want to do, or tasks that are better suited to the expertise of one or more of your direct reports?
  • Do your direct reports own a specific role or job that’s critical to your organization, or are they merely one of your assistants, waiting for a list of today’s tasks to come from you?
  • If you draw a flowchart of how your organization functions, how many of the process lines route through your head where some type of decision or approval takes place before the process can move to its next step?
  • How many employees do you have waiting to talk to you? Do you feel empowered by how long the line out your door is each day?
  • When faced with a crisis, or a short-term deadline, do you pull back all that you’ve delegated so you can do everything yourself to make sure it’s right?
  • When you delegate the responsibility for a task to an employee, do you trust them enough to also delegate the authority they need to own that task? If not, why not?

I worked with a manager many years ago who told me how great it was that he had a line of people waiting to see him every time he came back to his office.  He said it was the first time he had felt important in his life.  Wrong answer, Mr. Important Guy!

I worked with another who told me that, “These people (referring to pretty much everyone in his department) don’t work well under pressure.  Whenever we have a tight deadline on a deliverable, I usually stay late and get it done myself.  That way I know it’s right.”  Wrong answer, Mr. Martyr!

There isn’t a human being on this planet who can carry an entire organization themselves…even though many try.  Sometimes, they even fool themselves (and others) into thinking they do it successfully.

The power of any organization comes from its ability to properly delegate, multiply its talent, and foster employee growth.  By the way, sometimes the cost of that growth is allowing your employees to make mistakes, or to successfully complete a task in a different way than you would have.

Get delegation right, and everyone wins.  Get it wrong, and your employees will stop learning.  Their motivation will wane and your organization will ultimately fail.

It’s only a matter of time.

Photo by Suzanne D. Williams on Unsplash

Premature Judging

The easiest approach is to prematurely judge, declare failure and decide who to blame…

Should a new home construction project be judged when only its blueprint exists?  How about when the site has been prepared?  What about when the materials like wood, rebar, and electrical conduit are delivered?

Should we wait to judge the home build until the framing is complete?  Should we wait until the walls and roof are added?  Or, wait until all the windows are installed?  What about the paint and other finishing touches on the house?  Should you wait for those to be completed?

Can you judge the success of the home build before it’s finished?

When making chocolate chip cookies, do you judge the success of the cookies while mixing the ingredients?  How about when the chocolate chips are poured into the batter?

What if the recipe called for real butter, but you only have that non-diary butter substitute that’s supposed to be healthier than butter?  Are your cookies doomed at that point?  Should you call-off the project and declare it a failure?

Assuming you’ve made it past the butter/non-dairy butter issue, is it right to judge the cookies after they’re spooned out onto the cookie sheet, but not yet baked?

Just before placing those filled cookie sheets into the preheated oven, is that the time to re-evaluate the entire cookie-making process to determine if it’s failing?  Should you call a meeting to discuss whether the cooking temperature listed in the recipe is the correct one for your cookies?

Houses and cookies are obvious examples of “projects” that have a lot of moving parts.  They build from a set of raw ingredients, mixed with time and effort, into a completed item.

What about less obvious events in our lives?  When’s the right time to judge these for success or failure (using whatever measures you’ve chosen)?

  • new job
  • new business
  • new business strategy
  • new information system
  • new software development project
  • new friends
  • new marriage
  • new workout regimen
  • new hobby
  • new home

The easiest approach is to prematurely judge, declare failure and decide who to blame.  Failure is comforting.  The status quo is easy.

The new thing is never easy.  Creating something new is almost always uncomfortable.

When we judge too early, failure soon follows.

By the way, the cookies were amazing, but not until they came out of the oven.

Photo by NeONBRAND on Unsplash

No Matter What

What’s on your no matter what list?

  • “I’m going to do this, no matter what.”
  • “I’ll be there by 5pm, no matter what.”
  • “We’re having this party, no matter what.”
  • “We’ll finish this project by the deadline, no matter what.”
  • “We will hit our quarterly numbers, no matter what.”
  • “My family will always come first, no matter what.”
  • “My career will always come first, no matter what.”

No matter what doesn’t compromise.

No matter what won’t be distracted.

No matter what knows its priorities.

No matter what gathers allies but has the power to alienate.

No matter what takes no prisoners in pursuit of its objectives.

No matter whats are easy when we’re young, protected, and naïve; but hard to uphold in the wilds of real life.

No matter whats morph, adapt, and may even be forgotten as time passes.  But some remain unchanged for our entire life.

What’s on your no matter what list?

How many no matter whats do you say out loud?  Which ones do you keep to yourself?

Do you define your no matter whats, or do they define you?

Maybe it’s time to find out.

 

Photo by Zoltan Tasi on Unsplash

Come on in, the water’s warm!

Back in the day, we used to grab our boogie boards and take the bus down to Seal Beach (in California).  It cost 25 cents each way.  Perfect for a budget-minded 6th grader and his buddies.

Side note:  nobody thought it was the least bit strange for a bunch of 6th and 7th graders to go to the beach on a public bus without their parents…my how times have changed in 40 years.

That first step into the waves was always the coldest.  It never failed that a wave would break right on shore, just as we were trying to slowly enter the water.

We always knew that the moment the water hit our stomachs, we might as well just dive in and swim out through the waves.

Within about thirty seconds, we were used to the water temperature.  We didn’t think about it for the rest of the day.  All we were thinking about was catching the next wave and buying a hot dog and a Coke for something like a dollar at lunch time.

We humans have an incredible ability to adapt.  Sure, we feel the shock of a new challenge deep in our gut at first.  We’ll wonder how in the world we’re going to deal with this new set of problems.  But, give us a little time, and we have what it takes to not only adapt, but to overcome.

The only question is whether we choose to adapt.

It’s our choice.

We decide whether we’ll dive into the cold waves and paddle out, or retreat to the warm safety of the beach.

The beach may be safe, but the waves we’re trying to catch are out in the water.

Time to dive in and start paddling.

Photo Credit:  That’s our grandson, Charlie.  He’s riding his first wave on a boogie board, at Beach 69 on the Big Island, a few weeks ago.  He turns 4 this weekend.  Cowabunga, Charlie!