Category Archives: Discipline

DAWA, Coronavirus, and Normal

 

Denial.

Anger.

Withdrawal.

Acceptance.

I first learned about these stages of grief when Grandma Anne died (over 30 years ago).  My cousin, who was a newly minted police officer at the time, described how he received training on this model in the police academy.

I remember thinking how simple it all sounded, and I was relieved to know I had a model to follow.  What I didn’t know at the time is that this simple model is anything but simple.

Models provide a basis for understanding a concept or an idea…and that’s helpful.  Models make the complex seem simple.  But models rarely capture the layers of detail or the often-gut-wrenching processes they describe.

Today, the DAWA model is a bit outdated.  Additional “stages” have been added over the years to the original model.  Stages like shock, bargaining, depression, and testing are layered into discussions of the grieving process nowadays.

How does all of this relate to the Coronavirus?

Thanks to Coronavirus, we are suddenly sharing a grief experience with every person on the planet, at the same time.  Every single one of us has lost something extremely important because of Coronavirus.

The normal that we knew, the normal that we understood, the normal that we took for granted…died over the last 30-60 days.  If you could ask all 6 billion-plus people on Earth when, exactly, normal died, their answers would vary by a few days or few weeks.  But nobody would deny that their normal is gone.

When we grieve or face a major crisis in our lives, we come together with others, we gather closer to the people we love, we comfort each other with hugs and shared laughter.  We cry together.  We cook together.  We share meals.  We share stories about what we’ve lost.  We might go to an inspirational concert and hold hands while we sway and sing along with tears streaming down our faces.

We love to be with people, even if we describe ourselves as introverts or “not a people person.”

Unfortunately, that part of normal has also died (at least for a while).

While it doesn’t look like it (because our beloved normal is gone), we are all grieving.  Every one of us.

Make no mistake about it.  Something we loved, something we treasure, and something we counted on has died.  We are grieving our loss, even as events unfold in front of us that may make things worse before they get better.

We probably don’t think we have time right now to grieve.  But, we’re each somewhere on the DAWA continuum of denial, anger, withdrawal, or acceptance.  In fact, we’re bouncing around on that continuum today.

We’ve lost our normal, and we’re being forced to live in a new normal.  This new normal will probably give way to yet another new normal a few months from now.  None of us know what any of this will look like.  That mystery is an unfortunate part of our new normal (as crazy as it may sound).

It’s normal to be in denial.  It’s normal to be angry.  It’s normal to withdraw or try to escape.  It’s also normal, and necessary, to find acceptance.

Acceptance doesn’t mean giving up.  It means that the energy we’ve been using to fight the new normal can be channeled toward making the best of what’s in front of us.

Sure, we all miss our beloved normal from the past.  We’d prefer to have our old normal back in our lives.  But we must find a way to accept, to allow ourselves to rest, and let go of our longing.

The good news is that we’ve each had normal die before.  We’ve had to adjust to new normals throughout our life and we’re generally pretty good at it:

  • Moving from one school to another and making new friends
  • Graduating high school or college
  • Starting our first “real” job
  • Leaving our first job
  • Starting our second job
  • Meeting the person of our dreams that we plan to spend the rest of our life with
  • Divorcing that person
  • Experiencing the death of a loved one
  • Becoming a parent (or a grandparent)
  • Starting your own business
  • Selling that business
  • Losing a house and everything we own in a fire
  • The knee injury that forced you to stop playing your favorite game
  • Having your house destroyed in a tornado

These are all examples of events in our lives that require us to let go of the old normal and embrace the new normal.  Sometimes the new normal is because of something amazingly good, and other times it’s caused by something amazingly bad.

I’m not sure I’ve reached the acceptance stage in my own grieving process.  I tell myself that I’m there, but I know it’s not always true.  As I work through the process and prepare myself for what lies ahead, I like to keep this list of ideas in mind:

  • Take things one day at a time
  • Prayer is your instant connection to someone who loves you completely
  • Celebrate your victories, no matter how small
  • Give yourself a break
  • Be grateful and enjoy what you have
  • Forgive yourself for not knowing exactly what to do (none of us know, which is true a lot more than we’d like to admit)
  • Only allow yourself to worry about the future for a few minutes each day and move on. I’d say to stop worrying completely since worrying is a non-productive use of energy, but I know it’s not possible to eliminate it completely.
  • Check-in once each day for the news on Coronavirus, and what the latest government directions are (social distancing, masks or no masks, etc.). By now, you know the symptoms, what you’re supposed to be doing to prevent the spread, and what you’re supposed to do if you or someone close to you become symptomatic.  The rest is probably not super useful, and you can catch-up on all of it during your once-a-day check in.
  • Be kind to others. Your kindness will go a long way and may lead to more kindness in your “downstream.”  Even a smile to a stranger letting them know we’re all in this together is helpful.  By the way, your eyes show your smile, even if your mask doesn’t.
  • Realize that you are grieving, and so is everyone else. We will each have good days and bad days in our grief journey.
  • Take time to gather with your friends and family members by phone, video conference, or even a nice email note.  These are your people.  Embrace them remotely.

We are living through future history.  The events happening around us and to us today will be discussed, debated, and written about for decades to come.  Our lives are forever changed, and the changes are continuing to unfold.

We can use our energy to reach back to the past with all that we have, searching for the normal that’s gone.

Or, we can channel our energy to reach toward the future, creating the best possible new normal for ourselves and our loved ones.

While I grieve for the past, I choose to reach for the future.

Photo by Mike Labrum on Unsplash

What you delegate matters…

Whether you run a Fortune 500 company or a one-person shop, your ability to delegate will be the difference between success and failure.  Delegation may be to an employee or a trusted vendor.

Delegation allows you to multiply yourself.  It also provides an opportunity for your direct reports to grow within your company.

Right about now, you should be nodding and saying, “Obviously, Bob, tell me something I don’t know!”

So, you understand the importance of delegating.  Awesome!

Consider these questions about what you’re delegating, based on the way some managers and company owners I’ve worked with over the past 35 years view the topic:

  • When you delegate, are you focusing on your schedule, or on your direct reports’ growth?
  • Do you view delegation as the art of offloading tasks you don’t want to do, or tasks that are better suited to the expertise of one or more of your direct reports?
  • Do your direct reports own a specific role or job that’s critical to your organization, or are they merely one of your assistants, waiting for a list of today’s tasks to come from you?
  • If you draw a flowchart of how your organization functions, how many of the process lines route through your head where some type of decision or approval takes place before the process can move to its next step?
  • How many employees do you have waiting to talk to you? Do you feel empowered by how long the line out your door is each day?
  • When faced with a crisis, or a short-term deadline, do you pull back all that you’ve delegated so you can do everything yourself to make sure it’s right?
  • When you delegate the responsibility for a task to an employee, do you trust them enough to also delegate the authority they need to own that task? If not, why not?

I worked with a manager many years ago who told me how great it was that he had a line of people waiting to see him every time he came back to his office.  He said it was the first time he had felt important in his life.  Wrong answer, Mr. Important Guy!

I worked with another who told me that, “These people (referring to pretty much everyone in his department) don’t work well under pressure.  Whenever we have a tight deadline on a deliverable, I usually stay late and get it done myself.  That way I know it’s right.”  Wrong answer, Mr. Martyr!

There isn’t a human being on this planet who can carry an entire organization themselves…even though many try.  Sometimes, they even fool themselves (and others) into thinking they do it successfully.

The power of any organization comes from its ability to properly delegate, multiply its talent, and foster employee growth.  By the way, sometimes the cost of that growth is allowing your employees to make mistakes, or to successfully complete a task in a different way than you would have.

Get delegation right, and everyone wins.  Get it wrong, and your employees will stop learning.  Their motivation will wane and your organization will ultimately fail.

It’s only a matter of time.

Photo by Suzanne D. Williams on Unsplash

Premature Judging

Should a new home construction project be judged when only its blueprint exists?  How about when the site has been prepared?  What about when the materials like wood, rebar, and electrical conduit are delivered?

Should we wait to judge the home build until the framing is complete?  Should we wait until the walls and roof are added?  Or, wait until all the windows are installed?  What about the paint and other finishing touches on the house?  Should you wait for those to be completed?

Can you judge the success of the home build before it’s finished?

When making chocolate chip cookies, do you judge the success of the cookies while mixing the ingredients?  How about when the chocolate chips are poured into the batter?

What if the recipe called for real butter, but you only have that non-diary butter substitute that’s supposed to be healthier than butter?  Are your cookies doomed at that point?  Should you call-off the project and declare it a failure?

Assuming you’ve made it past the butter/non-dairy butter issue, is it right to judge the cookies after they’re spooned out onto the cookie sheet, but not yet baked?

Just before placing those filled cookie sheets into the preheated oven, is that the time to re-evaluate the entire cookie-making process to determine if it’s failing?  Should you call a meeting to discuss whether the cooking temperature listed in the recipe is the correct one for your cookies?

Houses and cookies are obvious examples of “projects” that have a lot of moving parts.  They build from a set of raw ingredients, mixed with time and effort, into a completed item.

What about less obvious events in our lives?  When’s the right time to judge these for success or failure (using whatever measures you’ve chosen)?

  • new job
  • new business
  • new business strategy
  • new information system
  • new software development project
  • new friends
  • new marriage
  • new workout regimen
  • new hobby
  • new home

The easiest approach is to prematurely judge, declare failure and decide who to blame.  Failure is comforting.  The status quo is easy.

The new thing is never easy.  Creating something new is almost always uncomfortable.

When we judge too early, failure soon follows.

By the way, the cookies were amazing, but not until they came out of the oven.

Photo by NeONBRAND on Unsplash

No Matter What

  • “I’m going to do this, no matter what.”
  • “I’ll be there by 5pm, no matter what.”
  • “We’re having this party, no matter what.”
  • “We’ll finish this project by the deadline, no matter what.”
  • “We will hit our quarterly numbers, no matter what.”
  • “My family will always come first, no matter what.”
  • “My career will always come first, no matter what.”

No matter what doesn’t compromise.

No matter what won’t be distracted.

No matter what knows its priorities.

No matter what gathers allies but has the power to alienate.

No matter what takes no prisoners in pursuit of its objectives.

No matter whats are easy when we’re young, protected, and naïve; but hard to uphold in the wilds of real life.

No matter whats morph, adapt, and may even be forgotten as time passes.  But some remain unchanged for our entire life.

What’s on your no matter what list?

How many no matter whats do you say out loud?  Which ones do you keep to yourself?

Do you define your no matter whats, or do they define you?

Maybe it’s time to find out.

 

Photo by Zoltan Tasi on Unsplash

Come on in, the water’s warm!

Back in the day, we used to grab our boogie boards and take the bus down to Seal Beach (in California).  It cost 25 cents each way.  Perfect for a budget-minded 6th grader and his buddies.

Side note:  nobody thought it was the least bit strange for a bunch of 6th and 7th graders to go to the beach on a public bus without their parents…my how times have changed in 40 years.

That first step into the waves was always the coldest.  It never failed that a wave would break right on shore, just as we were trying to slowly enter the water.

We always knew that the moment the water hit our stomachs, we might as well just dive in and swim out through the waves.

Within about thirty seconds, we were used to the water temperature.  We didn’t think about it for the rest of the day.  All we were thinking about was catching the next wave and buying a hot dog and a Coke for something like a dollar at lunch time.

We humans have an incredible ability to adapt.  Sure, we feel the shock of a new challenge deep in our gut at first.  We’ll wonder how in the world we’re going to deal with this new set of problems.  But, give us a little time, and we have what it takes to not only adapt, but to overcome.

The only question is whether we choose to adapt.

It’s our choice.

We decide whether we’ll dive into the cold waves and paddle out, or retreat to the warm safety of the beach.

The beach may be safe, but the waves we’re trying to catch are out in the water.

Time to dive in and start paddling.

Photo Credit:  That’s our grandson, Charlie.  He’s riding his first wave on a boogie board, at Beach 69 on the Big Island, a few weeks ago.  He turns 4 this weekend.  Cowabunga, Charlie!

 

Why the 90-Day Rule is So Powerful

With the advent of the internet, and then smartphones, we’re able to access the outside world on-demand from just about anywhere.  The flipside is that the outside world can access each of us just as easily.

Friends and colleagues can send us an email or text at any time.  They can use a selection of apps to “ping” us from across the world with information, photos, articles, or project status updates.

And, although rare these days, people can even call us on our smartphone…trust me, it still happens.

In all these instances, the expectation is that we’ll be fully accessible, and ready to respond immediately to any and all issues, questions, or opportunities that come our way.

An immediate-response, immediate-judgment, immediate-decision-making model of interaction is the new norm.  We train our brains to quickly scan complex situations with the goal of rendering snap decisions that we can provide as part of our response(s).

There’s just one problem:  creating this speedy-response capability eliminates the one thing that many decisions (especially complex and long-term decisions) require:  TIME

Time and space are exactly what we need to make our most effective decisions.

Time to absorb information at our own pace.

Time to immerse ourselves in a new situation before being forced to judge it or make decisions about it.

Consider the person who gets a new job.  This new job is going to be amazing.  It’s what they want to do, and it pays a lot more than their last job.

It’s normal to visualize all the ways to be successful in the new job.  It’s normal to think of how to spend the new-found money.

It’s also normal that once the work starts, the new job won’t be as amazing as it seemed.  After the first week, the job and the people at the new job may seem like a nightmare.

Or, the new job is as amazing as it appeared and the people are awesome.  But the work is highly technical and challenging.  Doubts can creep in about whether it’s a good skill set fit.

The truth is, in the first week (even the first month) of new things like jobs, relationships, or workout routines, we don’t know enough to judge.  We may think we know.  We don’t.

This is where the power of the “90-Day Rule” shows itself.  What is the 90-Day Rule?  It’s something I made up that says for the next 90 days, I’ll immerse myself in the new thing (job, workout routine, etc.) without any preconceived judgment, without any pressure to decide, and without any thoughts about alternatives.

If I’ve decided to do this new thing (after days, weeks, months, sometimes years of contemplation), I’m going to give it at least 90 days before judging it.

In the new job example, consider how freeing a 90-day moratorium on judgment will be.  You’re not judging the new people.  You’re not judging the new company.  You’re not judging your ability to perform in the new job.  You’re not even judging the commute.

No judgments means you can focus on what it takes to be as successful as possible in the new job.  All the energy you would have focused on making judgments and other distracting decisions is channeled fully into the most valuable tasks.

What about all that new money you’re earning at this new job?  What if you give yourself 90 days before spending it on all that new stuff?  Have a nice dinner to celebrate the start, and then wait 90 days.  You’ll have plenty of time to spend all this new money on the 91st day.  What’s your hurry?

When was the last time you gave anything 90 minutes before passing judgment?  It’s time to give important decisions at least 90 days before passing judgment.

You’ve decided on this course of action.  Let it play out.  Give it room.  Let it breathe.  See where it goes.

Give yourself the power of time.

Photo by Ümit Bulut on Unsplash

 

Anything You Write…

“Anything you write can be fixed, except for the pristine perfection of the blank page.” –Neil Gaiman

Our future is the ultimate blank page.  The cursor blinks patiently, endlessly.  Waiting for us to write something.

That cursor doesn’t care what we’ve written in the past.  It doesn’t really care what we’ll write in the future.  Still it blinks…waiting.

Writers sometimes talk about writer’s block.  The intimidating view of a blank page that beckons them to write something…anything.

I agree with Seth Godin, that there’s no such thing as writer’s block.  Rather, there’s fear that what I’m writing won’t be as perfect as I want it to be.  It won’t be accepted by my readers.  It may be shunned, castigated, or otherwise flamed by someone I don’t even know.

So, my lizard brain protects me by making sure I don’t write a thing.

The same is true in life.  What we write into our life today may not be perfect.  It may not make sense to anyone.  It may be wrong.

That’s okay.  As Mr. Gaiman says, we can fix it.

Today’s page will be written, whether we do the writing or not.

What will you write today?

 

Photo Credit:  Bob’s computer screen before and after writing this post

 

The Dodge

Here’s a paradox about productivity:

I’m often most productive when dodging the thing I’m supposed to be doing.

I always know when I’m avoiding a task, even if tell myself I’m not.  That task that seems undoable, requires multiple synchronized steps, requires difficult decisions, involves lots of other people who may not be “on board,” or the task with a nebulous benefit way out in the future.

It’s easy to dodge these challenging tasks and focus on the simple stuff.  That list of to-dos I can knock out in an afternoon.

I know I’m not doing the tough thing, but at least I’m being productive.  Nobody can accuse me of being lazy if I just keep moving.

This is the curse of staying busy, while not accomplishing anything.

I can dodge all I want.  I can tell myself stories to justify my delay.

It doesn’t matter, the tough task will still be there, waiting.

Here’s another paradox:

When I finally face the tough task, the one I’ve been avoiding, it usually starts to look a lot easier.  The next indicated steps begin to show themselves.  The unwieldy becomes doable.

The dodge makes the tough task appear bigger than it really is.

It comes down to fear.  Fear of the unknown.  Fear of the difficult.  Fear of embarrassment.  Fear of failure.  Fear of success (yes, this is a thing).

What if this task is harder than I imagined?  What if it owns me?  What if I can’t do it?  What if someone sees me fail?

The answer to all these questions is, “So what.  Get started anyway.  Stop dodging and start doing.”

“Knowing what to do is very, very different than actually doing it.” – Seth Godin

Photo by Glenn Carstens-Peters on Unsplash

 

 

 

Iteration is Everything

Iteration knows none of us know.

Iteration recognizes our first try isn’t our only try.

Iteration feeds innovation.

Iteration is fueled by our commitment.

Iteration is the only path to knowing.

Iteration overcomes our Resistance.

Iteration makes the mysterious familiar.

Iteration makes the impossible possible.

Iteration makes mistakes.

Iteration requires failure to find success.

Iteration sheds light on the darkness we fear.

Iteration is the journey to greater understanding.

Iteration always gives us another try.  The question is:  Do we have the courage to try again?

 

Photo by Tommy Lisbin on Unsplash

 

 

The Power of Graduality

Most things happen gradually.

A roof appears on a newly-constructed home only after the gradual process of building the foundation and walls first.

A child “suddenly” learns to walk only after they’ve gradually learned how to roll over, sit up, military crawl, real crawl, stand next to furniture, and finally take their first awkward steps.

A pitcher makes it to “the show” after working nearly every day of his life.

That amazing motivational speaker you saw this morning got amazing by speaking to hundreds of audiences over the past five years.  Truth be told, she probably wasn’t amazing five years ago, but now she is.

The raging river you’re rafting down began its journey as a few drops of melted snow and built from there.

That guy in the gym who knocks out 50 pushups between weightlifting sets got there by doing one pushup at a time, thousands of times…when nobody was watching.

Even when we see the results of graduality all around us, it’s easy to miss.

Make no mistake.  Graduality is one of the most powerful forces in the universe.

But it carries a price few are willing to pay:  self-discipline and self-belief.  The discipline to work tirelessly, and the undying belief that you’re doing the right thing.

What future do you want for yourself?

Do you believe in that future?  Do you have the discipline to work for it every day?  If so, the power of graduality is there for you.

The good news is that when you harness graduality the right way, your destination becomes much less important than the journey itself.

“Winners embrace hard work. They love the discipline of it, the trade-off they’re making to win. Losers, on the other hand, see it as punishment. And that’s the difference.”  –Lou Holtz

Personal note:  Something I’ve worked on gradually for nearly six years is writing blog posts like this one.  This is my 220th post.  While I’m proud of this achievement, I enjoy the journey of writing them much more than the realization that I’ve amassed so many.

I’d love to hear what you’re gradually working to achieve.  Let me know in the comments.

Photo by Vlad Tchompalov on Unsplash