I learned a new acronym recently:
PICNIC–Problem in chair, not in computer.
“Way” back in the early 90’s when one of my jobs was desktop support, I referred to the same phenomena as a “nut on the keyboard” problem. At least 80% of the “computer problems” were actually human problems.
It’s the same thing with Cesar Millan, The Dog Whisperer. Most “dog” problems are human problems waiting to be solved. Cesar spends most of his time “whispering” to dog owners. Cesar can’t call his show The Human Whisperer, even if that’s an accurate description of the service he provides. To do so would alienate the audience that he’s trying to help.
The challenge with humans is that most of us would rather not admit that we are the problem. It’s so much easier to blame the computer, the dog, the airline, the car, traffic, evil Republicans, evil Democrats, government, the economy, our manager, our parents, our kids, society, the system. The list of excuses is infinite.
The good news is that the solution to most of these “problems” is in the chair.