November 2024 – Grandpa Bob Encouraging Leadership

“You can have everything in life you want, if you will just help enough other people get what they want.” – Zig Ziglar

I remember a friend of mine who was promoted from being a very successful salesman to being the branch manager for a large insurance company. It is amazing to think this was almost 30 years ago.

He told me that he’d finally get to tell people what to do, and he looked forward to that. Plus, he’d get to take long lunches and charge the lunches to his expense account.

I knew that if that was his approach to his new manager role, he’d probably fail miserably…and quickly. I told him as much.

I suggested that he start by meeting with his new team members one-on-one. Just because he’d worked alongside many of them before didn’t mean he knew them well enough as their manager. I encouraged him to take the time to understand each of their roles, how they saw their future, and what they hoped to see change at the company.

I said it would help him get to know them and, even more importantly, show them he valued them and wanted them to succeed. And if he let them know that he needed their help, too, it would go a long way. This wasn’t just his chance to lead, it was a chance to connect directly with each team member.

He thought that was a waste of his time. He had been a very successful salesman, knew how the company operated, and already knew what made the branch tick. He told me that he knew what needed to be fixed and he’d hit the ground running to get those changes implemented.

I saw him again about three or four months later. When I asked him how his new job was going, he just shook his head. “Not good. Nobody is listening to me. I’ve had a couple of people quit already, and I think some others are out looking for new jobs. Our sales are way down. My boss is asking me what I’m going to do about it.”

I didn’t say, “I told you so,” but that’s what I was thinking. A few months later, he was demoted back to sales, but at the lower pay structure in place for new hires. Not long after that, he left the company.

I’ve been blessed with multiple opportunities to take over business operations in fields where I had little or no expertise or experience. Sometimes, from outside looking in, I had some ideas about how things should operate, but I always kept it to myself when I arrived.

Even in situations where I thought I knew all the answers, I purposely and methodically asked as many questions as possible. I took my own advice to meet with as many employees as possible, asking them about their job, how they do it, why they do it, where they hope to be in the future, the problems they are having, the things the company is doing wrong, the things the company is doing right. There are no wrong answers in these types of discussions.

It is truly amazing how much a new manager can learn from the people already in place, especially if that manager genuinely wants those people to be successful. It also helps to be extremely curious and thirsty to learn as many details about an operation as possible.

The most successful managers I’ve known have operated this way. They ask questions and listen carefully to the answers. They work as hard as they can to help each of their team members get what they want (as Zig so eloquently said).

If you’re stepping into a leadership role with the mindset of lording authority over others, expecting everyone to follow your lead just because you’re in charge, you might have short-term success, but it won’t last. Real leadership is about seeking ways to enrich others and the organization before yourself. And in doing so, you build an environment of trust where people thrive and truly enjoy their work.

Helping others succeed isn’t just a management tactic. It’s the only way to real success.

When you lift others, you rise too.

Photo by Matteo Vistocco on Unsplash

I’ve probably hiked or biked hundreds, maybe thousands of trail miles in my life. Most of the trails had been there for many years…even decades.

Other than clearing some fallen branches from a trail or participating in a trail volunteer day, I never gave much thought to how the trails were built, or who originally built them. They were always there. It didn’t matter if the trails started out as animal paths, or were built by hand, carved through the forest. The trails seemed to belong right where they were.

My perspective shifted when we were fortunate enough to purchase acreage that includes a forested hillside, a mostly dry pond, rocky escarpments, and a meadow thick with trees and scrub brush.

Where others may have seen a tangle of impenetrable forest, I could see trails winding through it, paths crisscrossing up and down the hill, around the pond, and maybe a little campsite down in the meadow under the tall trees.

I had no idea where to start or where exactly the trails would go. I just knew the hillside and meadow were calling for a trail system and a campsite that my family and friends could enjoy exploring for years to come.

When we moved here, I didn’t own a chain saw, a tractor, or any of the fancy attachments that make tractors such useful (and fun) tools. I had the standard set of homeowner hand tools from our lifetime of living in a tract home that didn’t have a yard big enough for a lawn.

The real work began when our new property was hit by a 90 mile per hour derecho that effectively found all the unhealthy trees and snapped them in half or knocked them to the ground. As I worked my way across our property over the next six months, cutting and clearing all of the downed trees (40-50 trees in all), I got a ton of practice with my new chainsaws, my upgraded tractor (the small one we purchased initially didn’t cut it, so I did what every tractor guy worth his salt does when faced with this dilemma…I upsized), the 5-foot brush hog attachment, and the front loader grapple attachment.

As I worked to complete the clearing process, I could see where new trails might go. As I brush-hogged large swaths of overgrown scrub brush and brambles, new openings showed themselves. In the areas where I cleared away the dead and fallen trees, nice new grassy areas greeted the sunlight that finally penetrated to the ground. I could see how trimming up some of the remaining trees would improve the sight lines through the area.

Once the land clearing process was mostly done, the real trailblazing process began. Deciding exactly where to cut the trails, which routes worked best given the lay of the land, the gradient of the hillside, natural features, and tree coverage. Could I veer up and to the right a bit to maintain the trail flow while leaving more trees intact? Will a hiker be able to maintain their footing if I use the existing (slightly) flatter terrain on the hillside? Can I make this trail intersect in an interesting way with the other one that’s 200 yards away?

So far, I’ve been talking about literal trails and the (rewarding) process of carving a trail system by hand into my property. I’ve known my share of trailblazers in life and work, and I’ve even been one myself on occasion. It’s funny how, like the paths I was carving through the woods, new trails—whether they’re businesses, inventions, ideas, or methods—often seem inevitable after the fact.

Once they’re established, they feel as if they’ve always been there. But every one of those trails began with someone willing to face the unknown, to push forward without a clear end in sight, risking failure or embarrassment in the name of carving a new path.

Only the people who actually built these trails know what it took to get there. The obstacles that had to be moved, the dead ends they hit along the way, their moments of doubt. They alone understand the learning curve, the time, and the sheer energy it took to bring the trail to life. And as they move forward, bit by bit, the final route often ends up looking different from what they first imagined.

Our new trail system is amazing. It has straight sections, switchback sections, offshoots, shortcuts, climbs, and descents. Parts of the trail are under a tunnel-like canopy of thick forest and other areas open to the sky, providing amazing hilltop views. Walking along the trails feels like the landscape was made for them…even though there were countless hours of planning, experimenting, cutting, clearing, and adapting along the way.

Sometimes the trailblazer is driven by an obsessive need to see where the trail can go. To see what lies over the next hill, or around the next bend. Others visualize how their trail will be enjoyed for years (decades?) to come.

While their motivations may differ, the result is often the same. A path that seems to have always been, enjoyed by countless people who may never stop to wonder how it got there.

For those who wonder, the trail offers something more than just a route. It’s a reminder that someone, somewhere, once walked an untamed path and decided it was worth carving a trail for those who’d come later.

Photo by Judy Beth Morris on Unsplash