Category: Writing

Two Standard Deviations

One hundred people who are working separately will never lift a thousand-pound boulder…

The following is an excerpt from my new book, Leadership Starts (and Ends) in Your Head…the rest is detail.

Chapter 4.  Maintain Two Standard Deviations

I had lots of statistics classes in college. We learned a ton of formulas for measuring things like economic order quantity, measuring cycle times, and the differences between mean, median, mode, and midrange. We learned how to calculate the probability of certain outcomes and how various outcomes relate, or don’t relate, to each other. These are all great, and each has its place.

One of my operations management classes (which came after finishing the statistics prerequisites) showed us a nice set of measurements and formulas for determining if something is “in control” or not. Funny thing is, I don’t remember the actual formulas, but I definitely remember the lessons.

If you take a series of measurements of something like cycle time (the time it takes to produce a widget, for example), you can plot these measurements on a graph. By calculating the average (which might actually be the mean, midrange, or mode—I can’t remember), you can then derive the standard deviation. If your cycle-time measurements in this example are all within two standard deviations of the average, then your system is, by definition, “in control.”

I’ve probably botched it in terms of the statistics, and that isn’t the important thing here. The key lesson is that everything you do as a manager should be within two standard deviations. The standard-deviation measurement is a metaphor for your behavior, your reactions to good and bad news, your response to competitive threats, and the way you conduct your life in general. By maintaining two standard deviations, people around you can rely upon that aspect of your character. They need to know, and rely upon knowing, that you will be measured in your response, your feedback, and your approach to business issues.

This means that you won’t be the type of manager who storms around the office, yelling at people when bad news arrives. You’re also not the person who runs around whooping it up and hugging everyone when good news comes your way. When a competitor makes a move that potentially damages your organization, you will exercise restraint in your emotional response.

Does this mean you become a robot? I sometimes say that I am a robot in a work setting, but I am joking when I say it. As a manager, you are by no means a robot. You can be happy, sad, angry, afraid, sick, and tired, or any other range of emotions. But you are the one in control of each of these emotions.

The two-standard-deviations rule provides a lot of leeway in your behavior, both positive and negative. You will become a more subtle and thoughtful operator if you keep two standard deviations in mind as you move through your day and your career.

Those who work with you, report to you, and rely on you will appreciate this two-standard-deviations philosophy. Volatility in a work setting stifles creativity. Who will take the risk of being creative when his or her manager is a powder keg, waiting to blow up at the first sign of a mistake? Creativity breeds innovation but also carries the risk of failure. A failure that no employee will risk if his or her manager’s response to failure is to blow up and start yelling.

Such an environment also stops the flow of honest and accurate information. Employees will adjust the flow of information to a volatile manager in an attempt to yield a positive response. The content of the information becomes secondary. The delivery becomes the primary concern for the employee. This leads to information being skewed, manipulated, or shielded from the unreasonable manager. Without an accurate information flow, decisions and strategies will not be as effective, and may be wrong altogether.

Employees take on the style and demeanor of their managers. Not just their direct managers, but all the way up the chain of management to the top of their organizations. While this adoption isn’t 100 percent, obviously, the adoption is quite evident.

A volatile or out-of-control manager will have an employee base that is similarly volatile. An environment that lacks trust will develop. Trust is the bedrock of any team. Without an environment of trust, the multiplying power of the strong team is eliminated. Without trust, working across organizational boundaries is nearly impossible. The organization becomes a group of disconnected islands, often lobbing shells at each other, instead of focusing on delivering results for the organization.

One hundred people who are working separately will never lift a thousand-pound boulder, but one hundred people working together and trusting each other will be able to lift it. Maintaining two standard deviations in your approach to management will lead to honest and accurate flows of information, promote a trusting environment, and leverage the power of a strong team of employees. Harnessing this power is the key to management success and the success of your organization.

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© 2014 Bob Dailey.  All rights reserved.

 

 

Getting Quiet

Getting quiet can be scary…

Hillsdale_Lake

It’s easy to focus on all the details of our busy life.  The errands we run, the work we do, the people we meet, the things we do for others, the things we do for fun, and occasionally thinking about what’s going on in the world around us.

But, what about when things get quiet? When we listen only to our own thoughts.

Getting quiet can be scary. What’s in there? What’s missing? Where are you going? Do you recognize yourself? Do you like the person you’ve become? What’s important?  What do you want from your life?

We can talk ourselves out of just about anything. That includes getting quiet. Here’s a short list, in no particular order, of ways to create some space for quiet time in your (too busy) life:

  • Turn off the radio (and your cell phone) when you drive.
  • Purposely wake up about 20-30 minutes earlier than usual…there’s your extra time for quiet.
  • The next time you’re clicking around the TV channels, click the off button instead.
  • Take a walk, a run, or a hike…without your cell phone.

How should you spend your quiet time?  You decide.  It’s your time.  Meditate, read inspirational quotes, pray, or sit in silence and give your brain some time to slow down.  It may seem a bit awkward at first, but that will pass as you get to know yourself better.

Get quiet.  Listen to your thoughts.  You might be surprised by what you hear.

 

 

What’s Wrong with Murphy’s Law

In 1949, Captain Murphy gave us his “law:”

If anything can go wrong, it will go wrong

Since then, a number of variants and other “laws” have emerged:

A dropped piece of bread will always land butter side down.

The line next to you will move more quickly than the one you’re in.

If all you have is a hammer, everything looks like a nail.

Success always occurs in private, and failure in full public view.

All things being equal, you lose.

As soon as you mention something…if it’s good, it stops; if it’s bad, it happens.

Anything is possible if you don’t know what you’re talking about.

A shortcut is the longest distance between two points.

There’s no time like the present to procrastinate.

What’s wrong with Murphy’s Law, and these other variants? On the surface, nothing. They each have kernels of truth and wisdom.

But, they ignore other possibilities:

Everything that can work, will work. Consider how many things worked as they were supposed to today. You probably don’t remember them, since they worked so well.

How often do you really drop a piece of bread?

Sure, your line may move slower today. That won’t be the case every time. If we consider our neighbor’s perspective, they’re enjoying the fact that their line is moving faster today than your line. Isn’t it nice to see someone have a small victory?

We all have more than a hammer. Remembering to look in our toolbox from time to time and dust off our other tools is the key to success.

Our successes and failures are always personal first.  The people who are willing to share in both are what matters.  The size of the audience doesn’t.

All things are rarely equal.  The level of equality at the start has little to do with whether you win or lose.

We get the things we visualize the most.  We have more control over what happens than we realize.

Some of the best discoveries came from people asking the dumb question, or looking at something with “untrained” eyes. The most potent resource in a company is the new employee who “doesn’t know anything.”

Unexplored shortcuts take you nowhere. Some shortcuts lead to entirely new destinations that you never thought possible.

Now is the perfect time to begin, or begin again.

The only thing we control in life is our attitude. Our attitude has more impact on our lives than any of these “laws.”

Old Docks, New Horizons

You don’t have to be Galileo, Christopher Columbus or Marco Polo to be an explorer…

Hillsdale_Dock
Old docks capture my imagination. There’s a quiet intensity about them. A history we can feel more than see. They offer a lasting invitation to explore. To cast-off, set sail, and see what’s over the horizon.

Will you accept that invitation? How far will your explorations take you? Which way will you go? What if you can’t see the other side? Should you cast-off anyway?

We answer (or avoid) these questions every day.

Is it best to merely stand on the dock and look out at the horizon, wondering what’s just out of sight? Or, better yet, wait for someone to return and describe what’s out there? No way!

Every explorer (and innovator) in history chose to leave the safety of the dock. They couldn’t see the other side. In fact, they chose to leave the dock precisely because they needed to see over the next horizon, and the one after that.

They knew what we each know, whether we choose to admit it or not.

The answers to life’s biggest questions come to those who seek.

You don’t have to be Galileo, Christopher Columbus or Marco Polo to be an explorer. We are each explorers. All we have to do is accept the invitation.

 

 

The Life We Realize

Was today important? How about tomorrow?

Our Town

EMILY: “Does anyone ever realize life while they live it…every, every minute?”

STAGE MANAGER: “No. Saints and poets maybe…they do some.”

― Thornton Wilder, Our Town

 

“Choose the least important day in your life. It will be important enough.”

― Thornton Wilder, Our Town

I never read Thornton Wilder’s play, Our Town. It seems like the type of literature that would be required high school reading. The mundane and simple nature of the play would surely be lost on most high schoolers, so it’s a good thing I didn’t discover the play until recently.

I’ve just started reading it…the first play I’ve read in at least thirty years. What a relief to know I get to read this one for the sheer pleasure of it, and not in preparation for a final exam on the subject.

There are a ton of thought provoking quotes in the play, but these two stand out for me:

Does anyone ever realize life while they live it…every, every minute?

It’s easy for us to see that fish swim in water that sustains their life, but I doubt they realize it. It’s easy for us to understand that we are “swimming” in the air that sustains our life, but I doubt we realize it. Life is all around us, every minute if we choose to notice.

How many of us realize how precious each day is while we are living them. The countless decisions and non-decisions we make each day, the people we impact (hopefully positively). The memories we accumulate along the way.

Instead of continuously looking ahead, chasing our dreams, maybe it’s good to look to the side occasionally. Slow down and check out the scenery that’s whizzing past as we barrel ahead to our futures. Taking time to appreciate the gift of our life, even as we live it.

Choose the least important day in your life. It will be important enough.

If you live to be 100 years old, that’s 36,500 days. How about 75 years? That’s 27,375. Imagine you just turned 48, like me. I’ve used 17,538 of my days, so far. Trust me, I used a calculator to check my math.

Which one was the most important? How about the least important?

What are the criteria you use to define importance? Do you have your criteria all picked out? Are you ready for the days when those things you thought were important suddenly don’t matter?

Each of us can identify important days in our past. Chances are, some of the days you see today as being most important didn’t seem so important when you were living them in real time. Hindsight is good that way.

Was today important? How about tomorrow, or the next day?

Each of them will be important enough, if we take the time to realize it.

 

 

 

Photo Credit:  http://www.theguardian.com

 

If It Makes You Happy

There’s a question in life that each of us gets to answer:

JulnJen-Blue

 

“If it makes you happy, then why the hell are you so sad?”  –Sheryl Crow

I was hiking this week and came across a California Conservation Corps crew. They were clearing brush near the trail. There were probably ten in the crew. I don’t know if they were volunteers, paid workers, or possibly working off community service hours. One thing was certain. None of them were enjoying the work.

I saw a lot of slouchy, half-hearted shoveling. They each looked exhausted. The brush wasn’t fighting back, but it was on the verge of beating this crew. None of the crew members embraced the joy that can come from working outside as the sun rises. I doubt if any were proud of the job they were doing, or the difference they were making.

They weren’t happy because they didn’t want to be happy.

Are you happiest at home? At work? Running trails? Sewing a quilt? Playing Call of Duty? Cooking dinner? Reviewing your finances? Gazing upon the ocean from the balcony of your stateroom? Sitting in quiet meditation? Mowing the lawn? Sipping a Mai Tai? Pulling weeds? Playing hide-and-seek with your kids? Cleaning your toilets? Watching your kids’ soccer games? Doing the dishes? Surfing? Playing guitar?

If you put this list in descending order from happiest to saddest, which activity is your happiest? Saddest?

I submit that each activity (and hundreds more) can be happy or sad, rewarding or frustrating, peaceful or angry, creative or boring. The activity and its location aren’t nearly as important as the one real determining factor:

The attitude we choose to bring.

There’s a question in life that each of us gets to answer:

What makes me happy?

The answer? The third word of the question.

Until you work on yourself, there isn’t much anyone or anything can do to make you happy.

“Most folks are as happy as they make up their minds to be.”  –Abraham Lincoln

 

In honor of this, my 100th blog post, I thought I’d post a picture of two readers I have in my mind as I write each post.  It’s amazing to me that this photo is nearly twenty years old!  My how time flies.

 

What would you do if you weren’t afraid?

Fear can motivate. Fear can paralyze. It can save your life. Unfortunately, it can also control your life.

“…let me assert my firm belief that the only thing we have to fear is…fear itself — nameless, unreasoning, unjustified terror which paralyzes needed efforts to convert retreat into advance.” –Franklin Delano Roosevelt (first inauguration address, 1933)

Fear can motivate. Fear can paralyze. It can save your life. Unfortunately, it can also control your life.

Here’s a list of fears to consider:

  • Failure
  • Embarrassment
  • Public Speaking
  • Death (I’m pretty sure a lot of people fear the first three more than death)
  • Not Being Accepted
  • Commitment
  • Flying
  • Disappointment
  • Success
  • Fame
  • Responsibility
  • the Unknown
  • the Dark
  • New Experiences
  • Being Blamed
  • Heights
  • Snakes
  • Spiders
  • Sharks
  • Geese
  • Open Spaces
  • Anywhere but Home
  • Confined Spaces

I know people who have each of these fears. I have some of them, and I’m sure you have some as well.

Fear is generated in our Lizard Brain . That primitive part of our brain that keeps us alive while we’re thinking about other stuff. Our Lizard Brain means well, and only has our best interest in mind. It’s the center of our survival instinct. It will do anything it can to help us avoid the things we fear. Unfortunately, it’s part of our brain that we barely control.

One way to gain control of our fear is to discover, and admit, that it exists. That, and admitting our fears impact the things we choose to do (or not do). It may help to discuss your fears with someone you trust, or to contemplate them on your own. Either way, understanding your fears is the first step toward controlling them.

Consider a ten-year-old, standing in right field. He knows that he’s in that position because he’s the worst player on the team. Fly balls rarely make it to right field in little league games, so he’s safe out there. What happens when the ball flies into right field? What’s the first thing on that ten-year-old’s mind? Probably something like, “Please don’t let me screw this up and drop the ball.” His first thought comes from a place of fear. Did he catch the ball? Did he make the right play once he had the ball? Maybe, but doubtful.

Imagine the same player who knows he’s in right field because he’s the only player who can make the throw all the way to third base. He has a gun for an arm, and he may be the best player on the team. What’s he thinking when the ball flies into right field? “I can’t wait to get that ball so I can make the play.   We are going to stop this rally and win the game!” Fear isn’t part of the equation. Did he catch the ball? Did he make the right play? Probably.

Fear creates completely different experiences for these ten-year-olds. The secret is that this applies at all ages, in nearly everything we do.

How many of your goals are “off limits” because you’re afraid? How many potential goals are eliminated by fear (your Lizard Brain), before you even know about them?

How often is fear your first response? How often do you talk yourself out of something that’s outside your comfort zone? It’s easy to do…avoiding fear is a powerful motivation.

Start small. Choose one thing that scares you and go after it. Embrace the negative energy of fear and turn retreat into advance. Each time you do this, your list of fears will shrink.

What would you do if you weren’t afraid?

Do it today!

 

 

Dreaming on Paper

That’s what writing is to me.

That’s what writing is to me. It doesn’t matter if I’m writing a blog post, a book on management (it’s finally finished!), or a fiction story. It’s all living a dream to me.

I rarely remember my real dreams. I may remember an emotion, a fleeting sense of happiness, or fear. But, what happened and who was in my dream? Rarely. I’m sure my subconscious mind has them all catalogued with a nice roadmap explaining their meaning. Writing lets my conscious mind tap into that reservoir, if only briefly.

It’s truly amazing to me how often I’ve started writing about one thing, and something completely different comes out on the paper (or Word file, as the case may be). Unlike regular dreams, I get to see these paper dreams unfold and take shape. I get to be the first person to read what happens in the story.

There’s something special about stories, whether fiction, non-fiction, or opinion. They are always there, waiting to be told, waiting to teach, waiting to challenge what we believe and know to be true. The writer finds a way to show the stories to us. I love uncovering the story.

Jeff Turner recently wrote a post about his writing and concluded, “I’m writing because I like seeing how my thoughts look as they pass through this medium of writing.  And I like standing at a distance and seeing how they look if you choose to allow them to pass through you.”

I couldn’t agree more. As our thoughts develop and pass through the written form, then into the reader’s mind, they engage, energize, and take on a life of their own.

When I opened my writing up for others to see, I learned, firsthand, the way one’s thoughts are received and shaped by others. Many times, someone will tell me about a connection or message they took from a blog post. The meaning they describe is often a bit different from what I had in mind while writing it. At first, I felt compelled to explain my thought process and help them see the “real” message. I quickly learned how wrong this was. The key was that my writing had caused them to think, to consider their own experience, and ascribe their own meaning. That’s all that mattered. Each person makes their own custom-designed interpretation.

They may also find nothing of value in my writing. They don’t connect with it at all. But, then they make a connection to their own thoughts. They take a moment to listen to themselves. They get to know themselves a little better. I’ll take that as a victory, even if they don’t connect to what I’ve written.

Our lives are filled with activities, schedules, distractions, movement, requirements, and reactions. Most of our own making. Cutting through all of this noise is the truest gift of writing—dreaming on paper.

Hourglasses, Egg Cups, and Grandma Anne

We know better. Some moments carry more magic than others.

Hourglass

‘Cause you can’t jump the track,

we’re like cars on a cable,

And life’s like an hourglass, glued to the table.

No one can find the rewind button, girl

So cradle your head in your hands

And breathe… just breathe,

Oh breathe, just breathe.

–Anna Nalick

Grandma Anne had a small hourglass in her kitchen. It was her egg timer, and I’m sure thousands of other kitchens had the same thing. In my Grandma’s kitchen, that timer was the magical key to making Eggs in the Egg Cup. The starring attraction was a perfectly soft-boiled egg. The proper dipping tool was a lady finger (toast cut into strips).

Forty years later, I could soft-boil some eggs. I could slice my toast into strips. I could find proper egg cups for serving. It wouldn’t be the same. I don’t have Grandma’s egg timer, or her loving touch.

Hourglasses don’t care about how time passes. Their job is only to measure its passing. Each grain of sand merely represents a moment in time.

We know better. Some moments carry more magic than others.

When I started this post, it was going to be about time passing through the hourglass and how it symbolizes our lives. We only get one pass through the hourglass (it’s glued to the table). We don’t know how much sand is left. We don’t know if our hourglass will fall off the proverbial table and shatter in an instant.

Nothing new there, but I had a sense there was something else, so I started writing to find out.

The image of Grandma Anne’s egg timer and lady fingers filled my head. I haven’t had Egg in the Egg Cup in forty years.  Grandma Anne passed away more than twenty years ago. Yet I can see the many breakfasts she served when I spent the night at her house. I smell the bacon.  I hear the crunching of the toast.

She taught me Yahtzee, and then Triple Yahtzee. I can hear the dice rolling around in the cup.  She folded a napkin in the bottom of the dice cup to keep the noise down.  She shared a lot of Grandma wisdom on strategic thinking during those Yahtzee games.

One thing is certain as the sand passes through my hourglass.  I get only one pass.  But I get to experience my memories as often as I’d like…even when I least expect it.  How cool is that!

 

Photo Credit:  Nick Valdovinos