Things I Learned in China

Our China trip is what I’d call the “TV highlights tour.”

If my count is correct, I’ve visited seventeen countries, so far.  There’s no better way to learn about a country than being on the ground in that country.  First-hand knowledge cuts away the spin, partial news coverage, opinion, conjecture, half-truths, urban legend, and other forms of information we carry as “truth” about our fellow travelers on this planet.

Visiting foreign countries is also an exercise in adjustment.  There’s jetlag, and the obvious language barriers to overcome (even in countries with English as their official language).  There are differing customs, different transportation rules and systems, differing levels of sanitation, new foods, new spices, hardly any ice (what’s up with that?), and living conditions that range from squalor to opulence.

Each country has its own rich history.  The local people we’ve met are proud of their country and their way of life.  They’re always curious about how we live in the US, our customs, our landmarks, our system of government.  They, like us, have a sprinkling of knowledge about the world outside of their country and are eager to gain a deeper understanding through their visitors’ perspectives.

Our China trip is what I’d call the “TV highlights tour.”  If you were to queue a video montage of famous cities and landmarks in China, our tour hit many of them:  In Beijing, we visited The Forbidden City, Tiananmen Square, Lama Temple, The Great Wall, and the Olympic National Stadium (Bird’s Nest).  In Xi’an, we visited The Terra Cotta Warriors, and The (leaning) Wild Goose Pagoda.  In Shanghai, we visited The Bund (waterfront), The Shanghai Museum, and Nanjing Road.  We also took a river cruise on the Huang Po River that runs through Shanghai.  We rounded out our tour with a road trip to Suzhou (the “Venice of the Orient”).  We attended some dinner shows, featuring traditional music and dance, and incredible acrobatics.

China’s airports are awesome.  I dreaded the idea of taking two in-country flights in a seven-day period.  That wouldn’t be a picnic in the US, and I assumed (incorrectly) that it would be worse in China.  The customs process, the flight and baggage check-in, and the baggage claim processes were incredibly efficient.  Shanghai has two airports.  We flew into one, and out the other.  Both were huge, efficient, and well-planned.  It probably helps that all the airports we visited were built within the last 15 years, so they have all the latest design and technology concepts built-in.

We have over 400 photos and a couple hours of video, showing nearly every angle of the places we visited.  The lessons from our China trip run much deeper than what’s captured in our photos.

The massive urbanization that has occurred in China over the past twenty years is amazing.  Nearly 400 million people have moved from the countryside and into cities across China (that’s about 80 million more people than we have in the US).  Billions of square feet of real estate, massive new roadways, tunnels, bridges, railway systems, subway systems, sewer systems, electricity generation, and all the other infrastructure required to support this massive migration have been developed over the past two decades.  More accurately, all of it is still a work-in-process, since the migration continues.

In each city, the skyline is filled with skyscrapers and tower cranes.  I stopped counting tower cranes at about 50 (on our first day in China).  Everywhere we looked, commercial or residential skyscrapers were under construction.  Single-family houses are a rare sight, something we only saw in a small section of Shanghai.  People live mostly in high-rise apartment buildings.  “Pods” of 25 high-rise apartment buildings, spanning many city blocks, are common.  Imagine the entire Los Angeles basin filled with 30-plus-story buildings, instead of just the skyscrapers in the downtown section, and you start to get an idea of how massively sprawling Beijing, Shanghai, and even Xi’an are.

Some statistics may help illustrate just how massive China’s cities are.  The total population in China is 1.35 billion.  The total population in the US is 317.5 million.  The population in Beijing is about 21 million; Shanghai, 23 million; Xi’an, 9 million.  The population in New York, NY is 8.4 million; Los Angeles, 4 million; Chicago, 2.8 million.  One other interesting statistic:  there are more people in China who speak English than there are in the US.

Our guides in each city told us about the huge growth of their cities, and the dramatic improvements in the standard of living across China.  Their apartments average 500-700 square feet.  Our guide in Xi’an talked about how her first apartment, in 1990, didn’t have a bathroom or a kitchen, and yet she and her husband found a way to raise their new son in that environment.  Now she and her husband, and their 24-year old son, live in a 1,000 square foot, 3-bedroom apartment, with two bathrooms.  She beamed with pride while describing such a luxurious apartment and said that she hopes her son will be able to keep living there after she and her husband die.

The government owns all land in China.  Long-term leases allow people to make use of the land.  The lease duration is dependent upon the type of use.  For instance, for urban residential real estate development, lease durations of 75 years are available.  This allows a developer to build a residential apartment building, and then rent or sell the units to private parties.

Citizens used to get annual vouchers strictly allocating the amount of meat, butter, and other products they could buy per year.  Goods and services can now be purchased without government vouchers.  China’s huge economic growth makes goods and services much more readily available to its population.  The only requirement is having enough money to make the purchases.

Car license plates are rewarded by lottery.  If you are lucky enough to win the lottery, you then pay the fee (in the thousands of dollars) for the license plate.  Once you have the license plate, you can shop for a car.  A Canadian ex-pat in Shanghai told us there is a healthy black market for license plates, and that it isn’t uncommon for the plate to be as expensive as the car itself.

March, 2014 is a happy time across China.  The one-child policy that has been the law of the land since about 1979, is being softened.  Violating the one-child policy brings heavy fines to the parents, equaling about 2 ½ times their annual salary.  With the new, softer policy, if you or your spouse are only-children in your parent’s family, you can apply to have a second child, 3-4 years after your first child is born.

We heard consistently about one of the many unintended consequences of the one-child policy.  Consider that each child has two parents, and two sets of grandparents who make that one child the center of their universe.  That one child carries the hopes and dreams of their parents, and their grandparents.  With no siblings and very few (if any) cousins, sharing isn’t part of the child’s upbringing.  Spoiled, un-sharing children is the result, and represents the newest generation of young adults in China.

Ironic that a Communist system that purports to be about fully-shared (communal) ownership created a new generation of citizens who have little experience sharing anything, communally or otherwise.

On our first full day in Beijing, we visited Tiananmen Square.  Our guide pointed out that Tiananmen Square is similar to The Mall in Washington, D.C.  It’s where their government officials from around the country meet for two weeks each year.  The square has numerous monuments to the history of new China (since Chairman Mao rose to power in 1949).

As we prepared to exit the bus, our guide’s voice changed tone.  She told us that there are cameras and listening devices everywhere in the square, and that many of the tourists we’d see are actually undercover police or government officials.  She asked us not to ask her where the tank was, or about the protest that took place there.  She officially doesn’t know anything about the protests.  She only knows about it from tourists like us, talking about what happened in 1989.

It’s true.  There are monuments and flags in Tiananmen Square, similar to our Mall in Washington, D.C.  But, that’s where the similarities stop.  As I looked at the monuments, mostly depicting Chairman Mao and the government’s control over the people of China, I couldn’t help contrast that theme to the theme of the monuments in Washington.

We have monuments to many of our Founders as well.  Each monument is not only a tribute to the person, but to a belief system that our greatness comes from freedom and liberty.  Ours is a government of the people, by the people, for the people…not a government whose greatness comes from its control over the governed.  Tiananmen Square is vast, treeless, and austere.  One can’t help but feel insignificant in comparison to the government buildings surrounding the square.

We asked about traveling outside of China.  Two of our three guides had done so.  Both had traveled to the US.  They aren’t allowed to travel with their family.  At least one family member must remain in China while the other is traveling abroad.  They are required to put about $15,000 in an escrow account prior to leaving China.  The funds are returned when the traveler returns.  They are warned that if they choose to remain in another country, their family members will be punished financially, and could lose their jobs.     

I learned quickly what it means to use a restricted and censored internet.  Email worked, but FaceBook, Twitter, YouTube, and Google are all heavily restricted, especially if accessed via a Wi-Fi connection.  I found that if I randomly flipped my phone out of airplane mode while in the cities, FaceBook would “work” about half the time.  I had 90 seconds to post an update or a quick photo.  Then, it would stop working.  Apparently, 90 seconds is the amount of time it took for the censoring protocol to find my phone and shut down the app’s update capability.

China is amazing.  The sheer scale of their development over the past two or three decades is unbelievable.  The people are warm and friendly (as long as they aren’t driving a car, motor scooter or bicycle where you’re trying to walk…pedestrians apparently do not have the right of way, even if your light is green).  The locals we met have the same hopes and dreams for their future that we do.  They want to have a rewarding job, enjoy their life, spend time with their families, and see their children (child) have a better life than they’ve had.

I’ve never visited a country that lacks most of the basic freedoms I take for granted.  China has rapidly “westernized” their economy and their culture, on the surface.  However, they are fundamentally walking a tightrope between the freedoms required to drive their economic growth, and the strict controls and structures of a Communist state.

I can’t help wondering what China will look like twenty years from now.  Will their urbanization continue at the same pace?  What will the “softer” one-child policy mean for the next generation of Chinese?  Will the quasi-freedoms associated with capitalist economic expansion propel the country toward real freedom in the future?  Can China continue to operate one way on the surface, while controlling its population with a velvet-covered fist, beneath that surface?

These questions about China’s future make me think of similar questions for the US.  What will we look like twenty or thirty years from now?  Will we enjoy the same freedoms and liberties that we have today?

Full story of Tank Man from a PBS FrontLine episode in 2006:  http://youtu.be/HNtA8RZ1FAA

No travelogue would be complete without some photos:

Tiananmen_Monument

mao_photo

Tiananmen Square

Great_Wall

Great_Wall_Selfie

The Great Wall

Beijing_Hotel_View

View from our hotel in Beijing

Terra_Cotta_Warriors

Terra Cotta Warriors

Bund_Panorama

Panorama of the Shanghai Waterfront (The Bund)

Old_New

Old and New in Shanghai (second tallest building in the world nearly completed)

Venice_Orient

Suzhou (Venice of the Orient)…branding is a little ahead of reality

Start Anywhere!

Nike’s Just Do It™ slogan was born in an advertising agency meeting in 1988…

According to Wikipedia, Nike’s Just Do It™ slogan was born in an advertising agency meeting in 1988.

For Nike, these words helped propel the company from $877 million in revenue in 1988 to $9.2 billion by 1998.  In 2013, Nike’s revenue was $25.3 billion.

Three simple words.

Of course, it isn’t the words alone.  It’s the call to action implied in these words:

  • Want to run a marathon?  Just do it!
  • Want to run a triathlon?  Just do it!
  • Want to play tennis?  Just do it!
  • Want to learn to oil paint?  Just do it!
  • Want to write?  Just do it!
  • Want to race motorcycles?  Just do it!
  • Want to develop an iPhone app?  Just do it!
  • Want to explore the world?  How about China (where I am this week)?  Just do it!
  • Want to hike the Appalachian Trail?  Just do it!
  • Want to own your own business?  Just do it!
  • Want to try living in New York City (in the winter!)?  Just do it!
  • Want to start a charity to help wounded veterans?  Just do it!
  • Want to build your own house?  How about a tree house?  Just do it!

Three simple words.

Not to be outdone, and to inspire not only Apple employees, but customers they didn’t yet have, Apple came up with a two-word slogan in 1997:  Think Different™.

Two words, grammar error notwithstanding.  Again, it isn’t the words, but the call to action.  If you want to create a new and interesting future, Think Different today.

Think Different.  Just Do It.

To these, I’d add two more words:

Start Anywhere!

Think Different.  Just Do It.  Start Anywhere!

How about two more:  Start today!

Ode to the Rusty Chain

It used to be important. Its strength was unquestionable.

Ever noticed it sitting there, sometimes coiled neatly, but usually just piled in a corner?  It used to be important.  Its strength was unquestionable.  Its purpose was clear.

Now it sits, out of sight, and out of mind.  It waits for a call to action that will never come.  Many of its links are bent and twisted.  Rust has taken its shine and luster.  Time has sapped its strength.

The rusted chain rests.  Its inevitable return to Nature has begun.

It has no memories.  Its time and experience will add no wisdom.  It has no strength of character.  No moral values to impart.  No lessons to teach.  Nothing to pass on to future generations.

It is, after all, just a chain.

Thinking about Redemption

“It comes down to a simple choice, get busy living, or get busy dying.”

If I’m flipping around the TV and happen to fall on The Shawshank Redemption, I stop what I’m doing and watch.  It may just be starting.  Andy is erroneously convicted of murdering his wife.  Or, it could be in the middle, as Andy and Red’s lifelong friendship is building.  It could be the end as Andy makes his triumphant escape by climbing out of the hole he dug in his cell and swimming down a 500-yard sewer pipe to freedom.  Doesn’t matter, I’m in until the end.  

I could go on about all the nuances of the plot, the symbolism, the character development, and the thematic genius of the movie, but I won’t.  Well, maybe just a little.

I’m focused on one quote from the movie:

“It comes down to a simple choice, get busy living, or get busy dying.”

Throughout the movie, Andy Dufresne is hit with life-crushing challenges.  He takes each hit, feels overwhelmed, and even mourns being the victim.  He then gets up, dusts himself off, and takes control.  He decides to get busy living.  The alternative is unacceptable.

His redemption isn’t just his ultimate escape from the prison, but the redemption all of the people he touches along the way.  Andy brings a new perspective to everyone around him.  He helps the other prisoners find their own value.  He sets in motion a long, and silent, quest for justice.  Even as a prisoner, he controls the direction of his life, and his own redemption.  It isn’t the world around him, but the world within him that points the way.

Each of us get to make choices…every day:

Make progress, or make excuses.

Add value, or take it away.

Be an asset, or a liability.

Build trust, or erode it.

Help, or hinder.

Lead, follow, or get the hell out of the way.

Get busy living, or get busy dying.

I don’t know the full definition of redemption, but I’m sure it lies in these choices.

Your Future Called…Here’s 10 Things You Should Know

People will dictate the future. It won’t be a poll, the Internet, social media, or some secret government agency.

Not_Judging

  1. The future will start, as always, with ideas.  The ideas that become reality will be those that capture the imagination of strangers, most never knowing the origin of the ideas they now “own” emotionally.
  2.  

  3. People will dictate the future.  It won’t be a poll, the Internet, social media, or some secret government agency.  People, acting in the pursuit of their own self-interest, will decide with their votes at the ballot box, and the way they choose to spend their dollars.
  4.  

  5. Nothing predicts your future better than your own attitude and expectations.
  6.  

  7. The future belongs to those with personal motivation, determination, and a willingness to fail in pursuit of success.
  8.  

  9. Your future is finite, just like everyone else’s.  Enjoy today as your prepare to greet tomorrow.
  10.  

  11. 99.9999% of your success will happen when you open yourself to helping others succeed first.  Of course, you already know that since you listen to Zig Ziglar.
  12.  

  13. The mark you leave on the world starts and ends with those closest to you.  Everything else is a bonus.
  14.  

  15. Learn to teach and you will never stop learning, or helping others.  This is closely related to number 6.
  16.  

  17. You are the only arbiter and defender of your core values.  Think about your core values, understand why you have them, and live them to the fullest, every day.
  18.  

  19. History continues to find its way into the future.  Study history.  Study the people who drove history.  Learn the lessons history provides like your future depends on it…because it does.
  20.  

What’s Your Personal Net Promoter Score?

Consistent excellence (awesomeness) drives higher NPS…

A customer is the most important visitor on our premises.  He is not dependent on us.  We are dependent on him.  He is not an interruption to our work.  He is the purpose of it.  He is not an outsider to our business.  He is a part of it.  We are not doing him a favour by serving him.  He is doing us a favour by giving us the opportunity to do so.

–Mahatma Gandhi

By now, you’ve probably heard the term Net Promoter Score (NPS).  It’s a system that focuses on the answer to one simple question:

On a scale of 1-10, where 1 is not likely and 10 is very likely, would you recommend this company/product/service to a friend or colleague?

That’s it.  One question that sums up a customer’s entire experience…and also measures their loyalty.  A person who responds with a 9 or 10 is a promoter, 7’s and 8’s are passive, and 1-6 is a detractor.

Promoters are not only loyal buyers, but they go out of their way to spread the good news about a company they like.

Passives are just that, passive.  Their loyalty is weak…a fair-weather friend.  They can be swayed easily to switch to another company if an alternative presents itself.

Detractors will go out of their way to spread bad news about a company.  They’ve had a bad experience, and are happy to tell everyone about it.

Thousands of companies monitor their NPS.  Perennially high NPS companies include Apple, Starbucks, Nordstrom, USAA, Amazon, and Trader Joe’s.  Each invests time, energy, and money to deliver excellence, above all else, to their customers.

Consistent excellence (awesomeness) drives higher NPS.

How much time are you investing in your personal NPS?  Are you paying attention to the impact you have on those around you?  Are you consistently delivering excellence to those you care about the most?

How would the people you serve (family, friends, co-workers, employees, managers, strangers) answer this question about you:

On a scale of 1-10 where 1 is not likely, and 10 is very likely, would you recommend ______your name here_______ to a friend or colleague?

More importantly, how do you answer this question about yourself?

Seven Steps to Creating Your Goalprint

People who buy shovels don’t want shovels…

There’s a classic quote in business:

People who buy shovels don’t want shovels.  They want to make holes, or fill in holes as quickly and easily as possible.

Chances are pretty good that you’re selling shovels to someone.  Or, maybe you dig the holes?

Either way, the planning, the shovel, the digging, and the hole itself are all merely steps along the way to achieving someone’s goals.

Your goals?  Maybe…that all depends on whether you know what your goals are.

The funny thing about goals is that no one has the same goals.  They may share some, or agree on goals to pursue together.  But, no two people have the exact same goals.

Each of us has a goalprint as unique as our fingerprint.  It captures our passions, our dreams, and the specific goals we’ve laid out for our lives.  Partially-developed goalprints live in our subconscious mind, until we take the time to bring them into our conscious mind and fully define them.

Consciously defining our unique goalprint isn’t easy.  Nothing worthwhile ever is.

Here are the seven steps for creating and living your personal goalprint:

1.  Define five things you are most passionate about, and how you plan to center your life around these passions over the next five years.  Not willing to focus your life on this list of passions?  Maybe these aren’t really your passions.

2.  Define at least seven things you plan to experience over the next ten years.  A quasi-bucket list, only with a ten-year horizon.  Notice this isn’t a list of seven things you want to experience, rather a list of the seven things you plan to experience.  How many of these involve the things you are most passionate about?

3.  Money isn’t everything, but it does make the world go around.  With this in mind, write down how much money or assets you plan to have set aside for big ticket expenditures (i.e., home purchases, kids’ college, retirement, something you were passionate about in item 1, etc.) in one year, five years, ten years, and twenty years.  What income do you need to hit these targets?  Start saving now, if you haven’t already.

4.  Define what you plan to be in one year, five years, ten years, and twenty years.  This can be personal, professional, or anything else you define as what you plan to be.  Keep working until your “what” supports what you’ve listed in the first three steps.

5.  If you’re blessed with a spouse, or a soon-to-be-spouse, compare and discuss your answers in the first four steps above.  What do you have in common?  Are your goalprints compatible?  How will you each accommodate and support your spouse’s goalprint in the coming years?

6.  Hold yourself accountable for fulfilling what you’ve laid out in your goalprint as you make decisions in your life.  Enjoy defining success on your own terms.

7.  Repeat this exercise once a year.

Unlike fingerprints, our goalprint will change and grow over time.  That is, if we have the courage to let it.

____________________

If you found this or any other post on EnCurUj.com valuable, it would mean a lot to me if you would refer your friends to my site.  Thanks!

Beyond the No Wake Zone

True adventure happens out past the buoys…

nowakezonebuoy_keaalliance

I get seasick easily, especially on sailboats (and fighter jets).  I’ve been on a few sailing trips.  They all had one thing in common.  Once we’re outside the no wake zone, my nausea starts.  Things go downhill from there until my head is buried under a towel and I try to sleep until we get to dry land.  Needless to say, I avoid sailing trips.

I don’t have a problem on cruise ships, except in rough seas.  Cruise ships are engineered to deliver a smooth ride for their passengers.  Most swells go unnoticed.  Passengers wake up in a new port almost every day, and the food and entertainment are usually spectacular.

Harbor cruises work for me.  I can handle cruising around inside the no wake zone, looking at all of the boats in their slips, the nice homes on the shoreline, and passing other boats as they make their way out to sea.  Christmas time, with all the lights and decorations is the best.  It’s relaxing and safe.  There are no swells to cause nausea and seasickness.

Every sailor knows the opportunity for new discovery lies beyond the no wake zone.  True adventure happens out past the buoys, past the breakwater, and out in the wind and waves.  Riding around in the harbor, or lazily enjoying a multi-course dinner on a cruise ship are fun and sometimes exotic.  But, neither compare to the adventure of plying the seas in a forty-foot sailboat, with your hand on the tiller.

What about the risks?  Staying on shore has risks.  Cruise ships certainly carry risk (and sometimes, viruses).  We may take comfort that others are managing our risks for us, but nothing is risk free.  Storms and rough seas will hit, no matter who drives the boat.  Understanding the risks, planning and preparing for them, and facing our challenges head-on is the only consistent winning strategy…at sea, and in life.

What about seasickness?  I remember talking with a sailor in Tahiti.  We had flown in for a vacation, and met my mother-, and father-in-law, who were sailing their boat across the South Pacific.  The sailor was a friend of theirs.  I mentioned my problem with seasickness, and how it would prevent me from making such a voyage.

He laughed and said, “The seasickness usually passes after three days at sea.  After that, it’s an adventure of a lifetime.”

He was right.

Balancing Attention

Attention is the currency we use for spending time…

serenity_edit

I’ve read countless articles and blog posts about work/life balance.  They generally focus on the rigors of managing a business in a 24-hour-a-day cycle.  Some are from the manager’s perspective, and others are from the worker’s point-of-view.

Most articles mention sacrifices.  How families, spouses, kids, friends, and even our own health and welfare, are forced into the back seat while our hero focuses on the challenges of his/her career path.  There’s usually some kernel of wisdom…justification for the decisions being made by all involved.

Achievement rarely happens without hard work, focus, determination, sacrifice, and making the (hopefully) right choices.  What are the right choices?  That varies for each person.

One thing that doesn’t vary for each person is the value of their time.  Time is the most precious and fleeting commodity in our lives.  We can’t control time.  We only control how we spend it.

Attention is the currency we use for spending time.  Like time, our attention is limited.  Unlike time, we control our attention.  We decide what deserves it, and what doesn’t.

Work/life balance isn’t really about the demands of the job.  It’s not about the oppressive boss who demands our continuous availability, or employees who need input and direction at all hours.  It’s definitely not about checking our email or social feed every fifteen minutes.

Regardless of its details, if there is such a thing as work/life balance, it comes down to two things:

  • Realizing that we decide where to focus our attention.
  • Whether we decide consciously or not, our actions make our attention decisions a reality.

Photo credit:  Diane Anderson (my wonderful mother-in-law), who focuses (pun intended) a lot of her attention on making beautiful art with her camera.

The Candy Store

Imagine you’re a candy lover…

Imagine you’re a candy lover.  You like all types of candy.  Actually, that’s not so hard to imagine for most of us.

Imagine you’re placed inside a candy store.  Every type of candy is there.  All of your favorites, and some that you’ve always wanted to try, are right there for you.  New flavors arrive all the time.

You get to have as much candy as you want.  No worries about calories, sugar content, cavities, or the inevitable sugar crash.  Just great candy, and it’s all yours.

Two rules:

  • you only get thirty minutes
  • you can’t take any of the candy with you

I’ve come to view life as that candy store…especially since I’ve been in here for at least fifteen of my minutes.

Here are seven things I’ve learned about the candy store, so far:

  1. It’s important to get the lay of the land before grabbing handfuls of candy.
  2. The best flavors are the most subtle, and often take time to enjoy.
  3. Some candy flavors mix well, others, not so much.
  4. I’ll never be able to taste all of the candy in the store, and that’s okay.
  5. There are just about as many sour candies as there are sweet.  The sour ones help me appreciate the sweet flavors even more.
  6. Most of the candy melts in your hand if you hold on to it for too long.
  7. The best candy, whether sweet or sour, is the candy that you share with those you love.