What If Jarvis Is Available to Each of Us?

One of the best parts of the Iron Man movies is Jarvis, the ever-present AI system that acts as an extension of Tony Stark’s mind. Jarvis is a collaborator. A research analyst. A pattern finder. A problem solver. He handles logistics, runs calculations, surfaces insights, and stays ready in the background until Tony needs him.

Jarvis amplifies and extends Tony’s genius.

Recently, I introduced a friend to ChatGPT. He hasn’t jumped into any AI tools yet, but he can see that people around him are finding real value in them. Like many thoughtful people, his first questions weren’t about features. They were about data privacy. About whether these tools were simply repackaging other people’s work. About what was really going on under the hood.

At one point, he asked a simple question:

Is it like having Jarvis around whenever you need him?

To me, the honest answer is yes.

But it’s also important to realize that Jarvis isn’t perfect. And neither are the AI tools available to us today.

The First Questions Matter. Almost every serious conversation about AI tools begins in the same place.

Is my data safe?

Who owns the output?

Can I trust what I’m getting back?

These are the same questions we ask whenever a new digital tool emerges.

At a basic level, paid versions of tools like ChatGPT don’t use our conversations to train public models. Even with that protection in place, I still guard my data carefully. If I’m asking questions related to finances, health, or legal matters, I use hypothetical scenarios rather than personal specifics. I’m the first line of defense when it comes to my personal information.

In professional and commercial environments, organizations using business or enterprise versions gain additional protections around data isolation, encryption, access controls, and audit logging. At the enterprise level, some platforms even allow customers to manage their own encryption keys on top of the platform’s security.

The tool doesn’t decide what’s appropriate to share. We do.

Who Owns the Output? We do. The tool doesn’t claim authorship. It doesn’t retain ownership of what it produces for you. The output becomes yours because you directed the work, supplied the context, and decided how the result would be used.

But ownership is only part of the story. Responsibility matters just as much.

The tool doesn’t know your intent. It doesn’t understand your audience. And it doesn’t bear the consequences of getting something wrong. That responsibility stays with the human in the loop. That’s us.

In that sense, using AI isn’t fundamentally different from working with many other analytical tools we may have used for decades. The work becomes yours because you shape it, refine it, and ultimately stand behind it.

A Note on Sources and Attribution. Owning the output also means owning the responsibility for its accuracy and integrity. This is especially important when it comes to research and citations.

AI tools can pull together large volumes of information, synthesize ideas across many inputs, and present them in clean, compelling language. That capability is incredibly useful. But it doesn’t remove the author’s responsibility to understand where ideas come from and how they’re represented.

The tool may summarize research. It may surface commonly known concepts. It may produce language that sounds authoritative and polished. What it doesn’t guarantee is proper attribution or assurance that content isn’t too closely mirroring a specific source.

That responsibility stays with the human.

When I use AI for research or writing, I treat it as a starting point. I ask it to surface each source. I follow links. I read original material. And when an idea, quote, or framework belongs to someone else, I make sure it’s credited appropriately. This step also helps catch hallucinations that sound amazingly accurate.

Ownership requires standing behind the integrity of the work to the best of your ability.

Can I Trust What I’m Getting Back? Usually. Only with supervision. AI tools are very good at consuming information, identifying patterns, and accelerating first drafts. They are less reliable when precision, nuance, or real-world verification is required.

They can be confidently wrong. They can lose context. They can blend accurate information with outdated or incomplete details.

AI tools hallucinate regularly, though this tendency improves with each new model release. These aren’t reasons to dismiss AI as a tool. They’re reminders to understand what AI is and what it isn’t.

Trust paired with skepticism is the right approach. AI tools are fast-thinking assistants, never the final authority.

Verification still matters. Judgment still matters. Experience still matters. In fact, the better your judgment, the more valuable these tools become.

Why Memory Changes the Equation. Most people use AI tools like a smart search engine. Ask a question. Get an answer. Move on.

That works. But it barely scratches the surface of what’s possible. The real multiplier happens when the tool is allowed to remember context.

ChatGPT includes a memory capability that lets you intentionally store preferences, patterns, and reference material across conversations. Used well, this transforms the tool from something you query into something you can collaborate with.

Over the past year and across hundreds of prompt conversations, I’ve shared:

-My writing voice and stylistic preferences

-A digital copy of a leadership book I wrote over a decade ago (about 65,000 words)

-An autobiography I wrote for my children and grandchildren (about 90,000 words)

-Hundreds of blog posts published over the past 13 years (roughly 240,000 words)

-How I like to structure projects and approach new work

In total, I’ve trained the tool with nearly 400,000 words of my original content. This began as an experiment to see if I could reduce generic responses and encourage the tool to approach questions from my foundational perspective.

The difference is tangible. Early on, whether I was drafting communication, analyzing problems, or organizing ideas, the tool would produce polished but generic output that required extensive rewriting. Now, it reflects my priorities, uses frameworks I’ve shared, and produces work that feels aligned with how I think. I still edit quite a bit, but I’m refining rather than rebuilding.

Collaboration Requires Judgment. My friend asked me another important question.

Do you still feel like the writing you produce with it is yours?

Yes. Completely.

Every project I’ve worked on with these tools begins with my original content, reinforced by reference material I created long before AI entered the picture. Hundreds of thousands of words written over more than a decade. Clear intent about audience and purpose, using a defined process I’ve established before drafting anything.

The tool supports rather than replaces my judgment. Drafts usually require significant edits, shifts in tone, and sometimes complete rewrites.

Where it excels is in synthesis. In retrieval. In pattern recognition across large bodies of work. In accelerating first drafts that already have direction.

Large projects require constant supervision. Threads get crossed. Context gets muddled. The tool needs redirection, clarification, and sometimes retraining as the work evolves.

This is simply the nature of collaboration.

Why the Hype Misses the Point. There’s a popular narrative circulating that anyone can now write a book, write a complex software application, create a website, start a business, or become an expert with just a few well-written prompts.

This misunderstands both the tools and the craft associated with each of these tasks.

I think of AI the way I think of a great camera. We can all buy the same equipment. That doesn’t guarantee an amazing photo. The quality still depends on the eye behind the lens, the patience and skills to frame the shot, and the willingness to edit ruthlessly afterward.

Ansel Adams once said that asking him what camera he used was like asking a writer what typewriter he used. The tool matters. But it has never been the point.

The same is true with AI tools.

Without intent, taste, and care, straight AI output feels flat and formulaic. Readers will notice. Substance can’t be faked. Depth doesn’t appear by accident.

These tools reflect the discipline of the person using them.

Hitting the Ground Running. For someone just getting started, the biggest mistake is expecting magic. The better approach is to build understanding and training into the process (for you and the AI tool).

Explain what you’re trying to do.

Tell the tool how you think.

Correct it when it’s wrong.

Guide it when it drifts.

Treat it like a junior collaborator. One that’s fast, tireless, and remarkably capable…but still dependent on direction and context.

If you’re looking for a practical first step, try this. Find an article you’ve read recently and ask the tool to summarize it. Compare that summary to the original. Notice what it captured, what it missed, and what it misunderstood. This simple exercise reveals both the tool’s strengths and its limitations in a low-stakes way.

From there, you might ask it to help you draft an email, outline a presentation, or brainstorm solutions to a problem you’re facing. Start with tasks where you can easily evaluate the quality of the output and provide feedback on what the tool provides. 

Over time, you’ll notice the quality improves. That’s when the tool begins to resemble the Jarvis we imagined. It isn’t perfect, but it becomes more aligned with what you value most and how you like to approach your work. At the same time, your understanding of its strengths and limitations becomes clearer through consistent use.

AI doesn’t replace thinking. It requires it.

Used carelessly, it produces noise. Used deliberately, it sharpens your insights.

The question is whether we’re willing to slow down at the beginning, set expectations, and engage AI tools with proper intention.

Only then can these tools truly serve us well.

Photo by Chris Haws on Unsplash – photographers often say, “It’s about the photographer, not the camera.”

If this post was helpful, please feel free to share it.

Measuring the AI Dividend

In the early 1990s, the term Peace Dividend appeared in headlines and boardrooms. The Cold War had ended, and nations began asking what they might gain by redirecting the resources once committed to defense.

Today the conflict is between our old ways of working and the new reality AI brings. After denial (it’s just a fad), anger (it’s taking our jobs), withdrawal (I’ll wait this one out), and finally acceptance (maybe I should learn how to use AI tools), the picture is clear. AI is here, and it’s reshaping how we think, learn, and work.

Which leads to the natural question. What is our AI Dividend?

Leaders everywhere are trying to measure it. Some ask how many people they can eliminate. Others ask how much more their existing teams can achieve. The real opportunity sits between these two questions.

Few leaders look at this across the right horizon. Every major technological shift starts out loud, then settles into a steady climb toward real value. AI will follow that same pattern.

The early dividends won’t show up on a budget line. They’ll show up in the work. Faster learning inside teams. More accurate decisions. More experiments completed in a week instead of a quarter.

When small gains compound, momentum builds. Work speeds up. Confidence rises. People will begin treating AI as a partner in thinking, not merely a shortcut for output.

At that point the important questions show themselves. Are ideas moving to action faster? Are we correcting less and creating more? Are our teams becoming more curious, more capable, and more energized?

The most valuable AI Dividend is actually the Human Dividend. As machines handle the mechanical, people reclaim their time and attention for creative work, deeper customer relationships, and more purpose-filled contributions. This dividend can’t be measured only in savings or productivity. It will be seen in what people build when they have room to imagine again.

In the years ahead, leaders who measure wisely will look beyond immediate cost savings and focus on what their organizations can create that couldn’t have existed before.

Photo by C Bischoff on Unsplash – because some of the time we gain from using AI will free us up to work on non-AI pursuits. 

Why Curiosity Is the New Competitive Advantage

Imagine two managers sitting at their desks, both using the same AI tool.

The first asks it to write the same weekly report, just faster. Three hours saved. Nothing new learned. Box checked.

The second uses the AI differently. She asks it to analyze six months of data and search for hidden patterns. It reveals that half the metrics everyone tracks have no real connection to success. Two new questions emerge. She rebuilds the entire process from scratch.

Same tool. Different questions. One finds speed. The other finds wisdom.

This is the divide that will define the next decade of work.

For a long time, leadership revolved around structure and repetition. The best organizations built systems that ran like clockwork. Discipline became an art. Efficiency became a mantra.

Books like Good to Great showed how rigorous process could transform good companies into great ones through consistent execution. When competitive advantage came from doing the same thing better and faster than everyone else, process was power.

AI changes this equation entirely. It makes these processes faster, yes, but it also asks a more unsettling question. Why are you doing this at all?

Speed alone means little when the racetrack itself is disappearing.

Curiosity in the age of AI means something specific. It asks “why” when everyone else asks “how.” It uses AI to question assumptions rather than simply execute them. It treats every automated task as an opportunity to rethink the underlying goal. And it accepts the possibility that your job, as you currently do it, might need to change entirely.

That last part is uncomfortable. Many people fear AI will replace them. Paradoxically, the people most at risk are those who refuse to use AI to reimagine their own work. The curious ones are already replacing themselves with something better.

Many organizations speak of innovation, but their true values show in what they celebrate. Do they promote the person who completes fifty tasks efficiently, or the one who eliminates thirty through reinvention? Most choose the first. They reward throughput. They measure activity. They praise the person who worked late rather than the one who made late nights unnecessary.

This worked when efficiency was scarce. Now efficiency can be abundant. AI will handle efficiency. What remains scarce is the imagination to ask what we should be doing instead. Organizations that thrive will use AI to do entirely different things. Things that were impossible or invisible before.

Working with AI requires more than technical skills. The syntax is easy. The prompts are learnable. Connecting AI to our applications isn’t the challenge. The difficulty is our mindset. Having the patience to experiment when you could just execute. The humility to see that the way you’ve always done things may no longer be the best way. The courage to ask “what if” when your entire career has been built on knowing “how to.”

This is why curiosity has become a competitive advantage. The willingness to probe, to question, to let AI reveal what you’ve been missing. Because AI is a mirror. It reflects whatever you bring to it, amplified. Bring efficiency-seeking and get marginal gains. Bring genuine curiosity and discover new possibilities.

Here’s something to try this week. Take your most routine task. The report, the analysis, the update you’ve done a hundred times. Before asking AI to replicate it, ask a different question. What would make this unnecessary? What question should we be asking instead?

You might discover the task still matters. Or you might realize you’ve been generating reports nobody reads, tracking metrics nobody uses, or solving problems that stopped being relevant two years ago.

Efficiency fades. What feels efficient today becomes everyone’s baseline tomorrow. But invention endures. The capacity to see what others miss, to ask what others skip, to build what nobody else imagines yet.

The curious will see opportunity. The creative will see possibility. The courageous will see permission. Together they will build what comes next.

The tools are here. The door is open. Work we haven’t imagined yet waits on the other side. Solving problems not yet seen, creating value in ways that don’t exist today.

Only if you’re willing to ask better questions.

Photo by Subhasish Dutta on Unsplash – the path to reinvention

Strategy First. AI Second.

Eighty-eight percent of AI pilots fail to reach production, according to IDC research. Most fail because organizations chase the tool instead of defining the outcome. They ask, “How do we use AI?” rather than “What problem are we solving?”

A little perspective

I’m old enough to remember when VisiCalc and SuperCalc came out. That was before Lotus 1-2-3, and way before Microsoft Excel. VisiCalc and SuperCalc were just ahead of my time, but I was a big user of Lotus 1-2-3 version 1. Back then, everyone focused on how to harness the power of spreadsheets to change the way they did business.

Teams built massive (for that time) databases inside spreadsheets to manage product lines, inventory, billing, and even entire accounting systems. If you didn’t know how to use a spreadsheet, you were last year’s news.

The same shift happened with word processing. Microsoft Word replaced WordPerfect and its maze of Ctrl and Alt key combinations. Then the World Wide Web arrived in the early 1990s and opened a new set of doors.

I could go on with databases, client-server, cloud computing, etc. Each technology wave creates new winners but also leaves some behind.

The lesson is simple each time. New tools expand possibilities. Strategy gives those tools a purpose.

The point today

AI is a modern toolkit that can read, reason (think?), write, summarize, classify, predict, and create. It shines when you give it a clear job. Your strategy defines that job. If your aim is faster cycle times, higher service quality, or new revenue, AI can be the lever that helps you reach those outcomes faster.

Three traps to avoid

Tool chasing. This looks like collecting models and platforms without a target outcome. Teams spin up ChatGPT accounts, experiment with image generators, and build proof-of-concepts that fail to connect to real business value. The result is pilot fatigue. Endless demonstrations with no measurable impact.

Shadow projects. Well-meaning teams launch skunkworks AI experiments without governance or oversight. They use unapproved tools, expose sensitive data, or build solutions that struggle to integrate with existing systems. What starts as innovation becomes a compliance nightmare that stalls broader adoption.

Fear-driven paralysis. Some organizations wait for perfect clarity about AI’s impact, regulations, or competitive implications before acting. This creates missed opportunities and learning delays while competitors gain experience and market advantage.

An AI enablement playbook

Name your outcomes. Pick three measurable goals tied to customers, cost, or growth. Examples: reduce loan processing time by 30 percent, cut customer service response time from 4 hours to 30 minutes, or increase content production by 50 percent without adding headcount.

Map the work. List the steps where people read, write, search, decide, or hand off. These are all in AI’s wheelhouse to help. Look for tasks involving document review, email responses, data analysis, report generation, or quality checks.

Run small experiments. Two to four weeks. One team. One KPI. Ship something tangible and useful. Test AI-powered invoice processing with the accounting team, or AI-assisted internal help desk with support staff.

Measure and compare. Track speed, quality, cost, and satisfaction before and after. Keep what moves the needle. If AI cuts proposal writing time by 60 percent but reduces win rates by 20 percent, you need to adjust the approach.

Harden and scale. Add access controls, audit trails, curated prompt libraries, and playbooks. Move from a cool demo to a dependable tool that works consistently across teams and use cases.

Address the human element. Most resistance comes from fear of displacement, rather than technology aversion. Show people how AI handles routine tasks so they can focus on relationship building, creative problem-solving, and strategic work. Provide concrete examples of career advancement opportunities that AI creates.

Upskill your team. Short trainings with real tasks. Provide templates and examples in their daily tools. Make AI fluency a job requirement for new hires and a development goal for existing staff.

Close the loop with customers. Ask what improved. Watch behavior and survey scores, with extra weight on what people actually do, versus what they say.

Governance that speeds you up. Good guardrails create confidence and help you scale.

Access and roles. Limit sensitive data exposure and log usage by role. Marketing might get broad access to content generation tools while finance operates under stricter controls. The concept of least privilege applies. 

Data handling. Define red, yellow, and green data. Keep red data (customer SSNs, proprietary algorithms, confidential contracts) away from general public-facing tools. Yellow data needs approval and monitoring. Green data can flow freely.

Prompt and output standards. Save proven prompts in shared libraries. Require human review for customer-facing outputs, financial projections, or legal documents. Create templates that teams can adapt rather than starting from scratch.

Audit and monitoring. Capture prompts, outputs, and sources for key use cases. Build processes to detect bias, errors, or inappropriate content before it reaches customers.

Vendor review. Check security, uptime, and exit paths before heavy adoption. Understand data residency, model training practices, and integration capabilities. Consider making Bring-Your-Own-Key (BYOK) encryption the minimum standard for allowing your organization’s data to pass through or be stored on any AI vendor’s environment.

Questions for leaders

Which customer moments would benefit most from faster response or clearer guidance? Think about your highest-value interactions and biggest pain points.

Which workflows have the most repetitive reading or writing? These offer the quickest wins and clearest ROI calculations.

Which decisions would improve with better summaries or predictions? AI excels at processing large amounts of information and identifying patterns humans might miss.

Do we have the data infrastructure to support AI initiatives? Clean, accessible data is essential for most AI applications to work effectively. Solid data governance and curation are critical.

What risks must we manage as usage grows, and who owns that plan? Assign clear accountability for AI governance before problems emerge.

What will we stop doing once AI handles the routine? Define how you’ll reallocate human effort toward higher-value activities.

Who will champion AI adoption when the inevitable setbacks occur? Identify executives who understand both the potential and the challenges.

What to measure

Cycle time. Minutes or days saved per transaction.

Throughput. Work items per person per day.

Quality. Rework rate, error rate, compliance findings.

Experience. Customer effort score, employee satisfaction, NPS.

Unit cost. Cost per ticket, per claim, per application.

AI is the enabler

Strategy sets direction. AI supplies leverage. Give your people clear goals, safe guardrails, and permission to experiment and fail along the way.

Then let the tools do what tools do best. They multiply effort. They shorten the distance between intent and execution. They help you serve today’s customers better and reach customers you couldn’t reach in the past.

The question isn’t whether AI will transform your industry.

The question is whether you’ll lead that transformation or react to it.

Which will you choose?

Photo by Jen Theodore on Unsplash – I love this old school compass, showing the way as it always has. The same way a solid strategy and set of goals should lead our thinking about leveraging the latest AI tools.