Category: Perspective

Just Another PICNIC

I learned a new acronym recently: PICNIC

I learned a new acronym recently:

                PICNIC–Problem in chair, not in computer.

“Way” back in the early 90’s when one of my jobs was desktop support, I referred to the same phenomena as a “nut on the keyboard” problem.  At least 80% of the “computer problems” were actually human problems.

It’s the same thing with Cesar Millan, The Dog Whisperer.  Most “dog” problems are human problems waiting to be solved.  Cesar spends most of his time “whispering” to dog owners.  Cesar can’t call his show The Human Whisperer, even if that’s an accurate description of the service he provides.  To do so would alienate the audience that he’s trying to help.

The challenge with humans is that most of us would rather not admit that we are the problem.  It’s so much easier to blame the computer, the dog, the airline, the car, traffic, evil Republicans, evil Democrats, government, the economy, our manager, our parents, our kids, society, the system.  The list of excuses is infinite.

The good news is that the solution to most of these “problems” is in the chair.

We Are All Mountain Climbers

Until you face a climb yourself, you can never fully understand what it takes.

AlanAroras--Mt Everest 2013

There it is…Mount Everest from the air.  Each year, about 150-200  climbers attempt to reach its summit, 29,029 feet above sea level.  There are thousands of other mountain peaks in the world, but Everest is the highest, and most challenging.  Of course, from this angle it looks pretty tame.

That’s the thing about mountains.  Perspective is everything.  Until you face a climb yourself, you can never fully understand what it takes.  Watching others make the climb, or hearing their stories about what it was like, are no substitute for taking on the climb for yourself.

Look around you.  If you look closely, you’ll see that each of us are climbing a mountain.  Some mountains are short and easy, while others are as high or higher than our friend, Mr. Everest.

This is the point where I could wax on poetically about striving for the highest peaks in life, chasing ever higher summits, new vistas, and new challenges.  Yes, do all of that.  Don’t let anyone stop you…especially yourself.

No, I’m not going to talk about the standard, inspirational mountain stuff.  Instead, I’m going to talk about weight.

When embarking on a climb, is it better to carry twenty pounds, fifty pounds, or one-hundred pounds of gear on your back?  Obviously, all things being equal, less weight is better.  Gravity is not your friend.

How much weight are you carrying on your climb?  Only the essentials?  Anything extra?  Are you carrying baggage that won’t be used?  Why?  Carrying all that extra baggage isn’t helping you reach your summit.

What about your fellow climbers, especially those closest to you?  How much extra baggage are they carrying?  How much of it is yours?

The best strategy for extra baggage (and its unnecessary weight) is to avoid packing it in the first place.

 

 

Photo Credit:  Alan Arora, who owes me some details on how he was able to be in the cockpit jump seat of an Airbus A319 at the perfect time to capture such a beautiful shot of Mount Everest.

The Last Mile

The telecommunication provider has a tremendous amount of control over everything in their network…except the last mile, where the end customer is.

The last mile describes the final leg of a telecommunications network.  It’s the part that actually reaches the end customer.  It’s often the most difficult and uncontrollable link in the network.  This is where most of the bottlenecks occur.  The simplest of networking processes can be complicated by the wiring and equipment in the customer’s home.

Telecommunication networks exist to serve end customers.  Without the end customer, there’d be no one to pay the bill, or finance the network’s creation and maintenance.  The telecommunication provider has a tremendous amount of control over everything in their network…except the last mile, where the end customer is.

The customer’s experience comes from the last mile.  They don’t need to know or understand the engineering and infrastructure that goes into operating the massive network.  They don’t care about the traditions and history of the telecommunications provider.  They only care about the cost, speed, and ease of use they experience in their home.

The same is true for nearly any business.  The last mile drives the story your customers will tell.  How much attention are you paying to the last mile?

What the Flock is Going on Here!?!?

Which are you, predator or prey?

Lots of animals live and move in groups.  Cows, sheep, wildebeest, mackerel, geese, humans…just to name some examples.  We’ve come up with lots of names for these groupings:  herd, flock, school, gaggle, gang, company, industry trade group, union, political party.

Each of these groupings have one primary purpose:  defense.  There is safety in numbers, or so the saying goes.  Groups moving in unison appear larger to predators.  Their coordinated movements confuse and intimidate those who would otherwise do harm to the individuals in the group.

When predators attack, they pick the weakest and most vulnerable in the group to attack first.  That’s okay with the group, since protection of the group as a whole is paramount.  Any particular individual is less important than the survival of the entire group.

Predators often travel alone.  Eagles, bears, cheetahs, sharks, jaguars, Tesla…all loners.  Sure, some predators travel in groups.  Lions have their pride.  Wolves have their pack.  Orcas and dolphins have their pods.  The primary goal of a predator, whether alone or in a group, is offense.  They work in a coordinated effort to maximize return on their energy investment…capturing the most prey with the least amount of energy output.

Nothing is safe in the animal kingdom.  The food chain takes no prisoners.  The hunter often becomes the hunted.  The same is true in human enterprises.  In the (hopefully) never ending capitalist cycle of invention, construction, destruction, re-invention, and reconstruction, the roles of predator and prey can switch on a moment’s notice.

An instinctive drive for safety leads to new alliances.  Predators who would never think of joining a defensive flock are drawn in by the promise of safety from some new, common enemy.  Defense against the enemy becomes the rule of the day.  Thoughts of maximizing return on investment, or re-inventing the future, are replaced by a focus on defending the status quo of the flock.

In a uniquely human twist, the defensive flock may even take on a new mission.  The defensive flock goes on offense.  This flock actively seeks out the lone predators, the re-inventors.  They marshal all of their creative energy toward destroying predators before their new ideas wreak havoc on the flock.  Protection of the group is all that matters.  The individual is less important.

Which are you?  Predator or prey?  Loner, or flock member?  Are you a former predator, now seeking the safety of a new flock?  Are you defending the status quo, or throwing in with the crazies who are re-inventing the future?  Are you on offense, or defense?

Are you making this choice for yourself, or are you allowing the flock to make the decision for you?

The First Question People Ask About Any Change

There’s one question above all others that people ask when a change comes into their life.

There’s one question above all others that people ask when a change comes into their life. It doesn’t matter if the change comes in their personal or professional life. The change can be mundane or momentous. Gas prices went up. Your company is acquired by another company. You get a new boss. Road construction blocks your favorite way to the office. Your wife is pregnant. Your daughter just introduced you to her new boyfriend. Your dad was just diagnosed with cancer.

It doesn’t matter whether the change is good or bad (whatever the definitions of “good” or “bad” are to you). It doesn’t matter if the change impacts someone else more than you. Whether people admit it or not, the first question that comes into their head when confronted with a change is:

How will this change affect me?

Does this mean we are instinctively selfish or self-centered? Maybe. More on that later.

People making a change that impacts others have the luxury of getting to answer this question, long before their change is sprung on anyone else. This fact is often forgotten by people driving changes in an organization. People need time to understand the answer to this question, before they can move beyond and start to answer all of the other questions that your change may bring.

About the selfishness question…Your dad was just diagnosed with cancer and your first question (to yourself) is, “How will this affect me?” Does this make you selfish? That all depends on your second question (the one you say out loud).

Questions or Answers?

The answer my friend, is blowin’ in the wind. The answer is blowin’ in the wind. –Bob Dylan

Which is more valuable?  Questions or answers?

Here are some answers:  3.14, George Washington, The Wright Brothers, Sir Isaac Newton, 1861-1865, 1776, to get to the other side, 3, Neil Armstrong, Ron Burgundy, vanilla, Elvis Presley.

Without knowing the questions, these answers are merely a list of data points…informational debris to be swept away by our next thought.

Children generally ask lots of questions.  “Why?” comes to mind.

An interesting thing happens to children as they move through elementary, middle, and then high school.  They are asked to provide lots of answers.  What is the square root of 81?  What’s the capital of North Dakota?  What position do you play on the soccer team?  What differentiates plant cells from animal cells?  What are you going to be when you grow up?

This continues in college.  Students take a roster of classes for a semester (or quarter).  They display their mastery by providing the correct answers to questions on a series of mid-term and final exams.

We’re told that there are no dumb questions…only those that aren’t asked.  But, after a lifetime of answering mundane questions from others, is it any wonder that many people have fallen out of practice, or are afraid, when it comes to asking real questions?

The answer my friend, is blowin’ in the wind.  The answer is blowin’ in the wind. –Bob Dylan

Happily Ever After

In fairy tales (and many books and movies), we spend most of the story learning how our happy couple meets and falls in love.

In fairy tales (and many books and movies), we spend most of the story learning how our happy couple meets and falls in love.  We learn about the challenges they must overcome in their quest to be together.  Suspense builds to a fever pitch as the forces of evil do everything in their power to keep this couple from fulfilling their destiny…togetherness forever.  If the story has a happy ending (and most do), they live happily ever after.  The End.

Real life is all about the happily ever after part.  It’s about what happens after the couple rides off into the sunset in their horse-drawn chariot, or charcoal grey Honda Civic.  Happily ever after requires curiosity and a spirit of adventure.  It’s nurtured by a willingness to work and grow together.  It requires the triumphs of success and the lessons of failure.  It requires faith, hope, and most of all, happiness.

Happiness doesn’t come from anywhere but within.  Couples (hopefully) learn quickly that their happiness (both individually, and as a couple) is driven by their thoughts, attitudes, and actions.

Our pathways alone bring neither happiness, nor sadness.  We bring these ourselves, wherever we go.

As my wife and I celebrate 25 years of Happily Ever After today, I am eternally grateful for the happiness she brings to our journey every day.

The Gift of Presence

What comes after the summit? Doesn’t matter. It will be revealed when I get there.

The morning sun warms my back as a nice sea breeze cools my face.  The trail turns slightly uphill at first, and then straight uphill for a long ascent.

I hear the rhythm of my breath and my heartbeat pounding in my ears.  My shoes crunch in the dirt with each step.  The birds are chirping and I occasionally hear scurrying sounds next to the trail as I lumber past.  I sometimes hear the music playing on my iPhone…it’s AC/DC, For Those About to Rock.  Perfect for this climb.

No thoughts of the broken sprinkler that needs to be replaced in the front yard.  Nothing rolling around in my head about the project I’m starting at work.  No thoughts about the book I’m close to finishing, or my next blog post (notwithstanding this little dispatch).

What comes after the summit?  Doesn’t matter.  It will be revealed when I get there.

Being present is a gift we can give ourselves.  Undivided attention, sharp focus, and a clear mind are within our reach anytime, if we choose.

Here’s something that’s easy to forget.  Being present is even more valuable to those around us…family, friends, co-workers, the cashier.  We can be present for them anytime, if we choose.

No One is “Just a…”

Listen closely, and you’ll hear the “I’m just a…” phrase applied in many circumstances. You may even use it yourself. I’ve inflicted it on myself a time or two (or three).

“I don’t know the answer, I’m just a temp.”

“I can’t authorize that refund, I’m just a cashier.”

“Clearly, nobody here cares what I think.  I’m just a worker bee.”

“I could probably help those wounded veterans, but I’m just a private citizen.  I’m sure there’s a government agency for that.”

“There’s no way I could ever do that job.  I’m just a high school graduate.”

Listen closely, and you’ll hear the “I’m just a…” phrase applied in many circumstances.  You may even use it yourself.  I’ve inflicted it on myself a time or two (or three).

Ownership is risky.  It requires personal responsibility, a willingness to step up, make hard choices, and be held accountable for your actions.  “I’m just a…” is a ticket to minimizing the expectations we place on ourselves.

The Dark Side

“Just a…” has an even darker side.  It can be used to limit the expectations we place on those around us:

  • “John’s a decent manager, but he’s really just a guy keeping the trains coming in on time.  I doubt he could step into anything new.”
  • “She’s just a summer intern, so I don’t expect her to light the world on fire for us.”
  • “He’s just a beginner, so we need to cut him some slack.”
  • “She’s just a kid.”
  • “He’s just a drug addict, so he will never amount to much.”

When expectations are minimized, minimized outcomes usually follow.

Applying the “just a…” phrase to anyone, including ourselves, ignores potential.  It ignores our ability to grow, change, improve, and amaze.

What Are You Saying?

When talking to your friends, family, employees, or anyone else, do you use encouraging words, or discouraging words?

When talking to your friends, family, employees, or anyone else, do you use encouraging words, or discouraging words?

The words and tone you choose matter.  They reflect, and impact, your attitude.  Your words are the window into your perspective on the world.

Choose discouraging words, and you actively create a discouraging environment for those around you.

Choose encouraging words, use encouraging questions, and guess what…you create an encouraging environment.

The power to create an encouraging environment, an encouraging attitude, is in your hands everyday.

Here’s an exercise for you.  Seek out three people to encourage today.  Encourage them with your words, your questions, and your actions.  Show them that you are genuinely interested in what they have to say.  Be appreciative of their unique efforts and skills.  Actively consider how to help them be more successful in achieving their goals.  Repeat this exercise everyday.

Does this exercise make you uncomfortable?  If so, maybe you should be the first person you seek out to encourage.