Always Be Coaching

In sales, there’s an old saying that has echoed through offices and training rooms for decades.

Always be closing.

It’s meant to keep the salesperson focused on their end goal. Keep the deal moving forward. Stay alert to opportunity. Maintain momentum.

Over the years, I’ve come to believe leaders need a different version of that advice.

Always be coaching.

As a leader, your mission is to develop the people who will come after you. You lift others through quiet, daily work that helps them grow. Your job is to bring out the best in yourself and in the people who will eventually step into your role. Coaching drives growth and keeps it moving forward.

Coaching your team is a way of saying, “Your future matters to me.” Coaching your children says, “I believe you have more inside you than you can see today.” And coaching yourself acknowledges the simple truth that growth must continue throughout life, especially for the leader.

Great coaches do more than explain ideas. They create space for practice. They help others turn new knowledge into muscle memory. They offer challenges sized just right for the moment. They ask questions that change how a person thinks about a problem. They reveal a new angle or a new path forward when something feels unsolvable.

Coaching takes learning to the next level. You learn something. You put it into practice. Then you pass it on. Teaching anchors the lesson. It deepens the insight. It turns wisdom into a gift you can hand to others.

Coaching doesn’t require perfect knowledge. It requires humble generosity. Share the insight you gained from yesterday’s challenge. Share the questions that helped you see an issue more clearly. Share the perspective that lifted your confidence when you needed it most.

Leadership is a relay. Someone handed the baton to you. One day you’ll hand it to someone else. The best leaders prepare the people who will run ahead long after they’ve finished their leg of the race.

Who have you coached today?
This week?
This month?

This is your responsibility. Your opportunity. Your mission.

Always be coaching.

Photo by Sylvain Mauroux on Unsplash – who are you helping to climb their next mountain?

When an Idea Stops Being Yours Alone

There’s a quiet moment in meaningful work when your idea begins to live in someone else. You see it in the way they talk about it. You hear it in their enthusiasm. You notice how they add their experience and their language to it until the idea carries their imprint as much as yours.

It can feel strange the first time it happens. You know the origin, but they suddenly feel the spark of the idea for themselves. That’s the moment you know your idea has begun to grow.

Real success often arrives like this, but we don’t always notice it. People begin to adopt your idea, reshape it, and eventually believe in it with a conviction that can be surprising. They explain it to others in their own voice. They defend it. They improve it. If the idea spreads far enough, some will forget where it began. Your name may fade from the origin story. That loss of attribution can sting if you hold the idea too tightly. It should feel like success instead.

Leaders have a responsibility here. Ideas rarely spread through logic alone. They spread through emotional ownership that grows when people discover a piece of themselves in the idea. When that happens, they carry the idea farther than you ever could by insisting on authorship.

A leader’s task is to create the conditions for this transfer. You offer the early shape of the idea, then invite others to step inside and help build the next version. You ask for their insight, their experience, and their concerns. You let their fingerprints gather on the surface until the idea becomes a shared creation. People support what they help to shape.

As others begin to adopt your idea, they’ll need to feel safety in their new enthusiasm. They need to know they’re not the only ones who believe in this direction. A wise leader pays attention to this. They take the people who have embraced their idea and introduce them to others who have done the same. They form new connections, helping to create a small community where confidence strengthens and courage grows. When people see others adopting the same idea, they feel validated, understood, and ready to act.

This is how ideas gain momentum inside organizations. One person sees the promise. Another begins to shape it. A third begins to feel inspired. Before long, it becomes a shared narrative. It starts with your imagination, but it continues through their belief and conviction.

Once people begin to adopt your idea, you must release it. You may or may not receive credit for it. Either outcome is acceptable.

The goal was never to build a monument to your creativity. The goal was to move the organization forward. When others bring your idea into new conversations without you, your contribution has done its job.

Your attention can return to the horizon. There’s always another idea waiting for you, another possibility that needs your curiosity, another problem that needs new framing.

Good leaders plant seeds. Great leaders celebrate when those seeds take root across the organization.

Inspired by Dr. Michael Levin’s post, h/t – Tim Ferriss

Photo by Alex Beauchamp on Unsplash – a new idea taking root and growing beyond its beginning.

The Delicate Balance of Telling and Teaching

Your role as the teacher and mentor is to prepare your mentee to work independently and effectively…

“I can’t believe she can’t tie her own shoes.  She’s old enough to know by now.”

My friend was talking about his 5-year-old daughter at the time. 

I asked if he’d ever taken the time to teach her how to tie her shoes.  He stared at me and said that wasn’t his job and that she should have figured it out by now. 

Why tell this story (which really happened!)? 

To illustrate how important it is to teach and mentor others…whether they’re our kids, grandkids, employees, family, or friends. 

It should be obvious that if you don’t teach, your student misses out on the chance to truly learn and grow.  By choosing not to teach, you’re short-changing your mentee of the lessons you’ve learned through hard-earned experience.

In moments of urgency or simplicity, direct instructions are most appropriate, providing a clear roadmap for immediate action (telling).

But true teaching is the art of imparting understanding – the “why” behind actions. It requires a commitment of time and energy, and showcases the significance of tasks, the interconnections between steps, and the importance of specific approaches…usually through storytelling.  

What kinds of stories?  Stories that provide a personal connection, illustrate key points, and allow your learners to connect emotionally to what you’re teaching.  Stories also help students drop their defensiveness toward receiving new information.

Another great teaching method is to ask questions. Questions encourage critical thinking.  Ask the student why they think something is important, or how they view a situation.  What would they do in the situation?  What’s happening that may not be obvious? If their answers are incomplete or miss the nuances of a situation, you can provide additional perspectives and help them understand what to look for.

How can we tell stories and ask questions about something when it’s urgent?  We already learned that in urgent situations, telling is often the most appropriate way of getting the right action quickly.  To create truly teachable moments resulting from an urgent event, it’s critical that you take the time after the urgency has passed to discuss lessons learned, and maybe even how to avoid the urgency next time.  

Your role as the teacher and mentor is to prepare your mentee to work independently and effectively.  Not only how to tie their shoes, but why it’s important to tie them in the first place. 

I have one favor to ask:  If you find this information useful, please forward and recommend it to someone else.  Thanks! 

Years of Experience

The school of hard knocks never issues a diploma, but it does yield a lifetime of experience…

knowledge-vs-experience

“I’ve been with this company for 35 years.”

“I’ve been in this industry since it started.”

“I remember when we used typewriters to fill out those forms.”

“I’ve forgotten more about this, than that new guy will ever know.”

“I’m not sure how things are supposed to work.  I just started a couple of years ago.”

“I hope they give me a raise soon.  I’m the only person who knows how to process all the claim types.”

“There’s no way someone will ever figure out how to replace me.  I wouldn’t even remember all the steps if I had to tell someone.  It’s automatic for me.”

Experience counts.  There’s no replacement for the lessons learned by doing, succeeding, failing, recovering, making it up as you go, reinventing, punting, switching directions, and trying again.

There’s no shortcut to learning how a business or industry ebbs and flows throughout a year, or through the ups and downs of the economic cycle.  A business that’s a no-brainer during the up-cycle can, and will, turn into a nightmare in a down-cycle.  A person who can lead a business through an entire up and down cycle can’t help but learn all the ins and outs of that business (and its industry).

But, what’s the true value of all that experience?  Nope, that’s not it…

The real value comes when you teach and mentor others.  It’s relatively easy to master something for yourself.  The real challenge, and deepest learning, is in teaching others.  Not just the raw facts and steps to something, but connecting and passing on the passion that you have and watching your “student” define their own passion about the topic.

Consider your years of experience doing something.  Maybe you’ve been in a particular job for twenty years.  Can you honestly say that you’ve had twenty real years of experience, or twenty one-year experiences?

What’s the difference?

The difference is whether you’ve merely stacked the same one-year experiences on top of one another, or built and connected a compounding level of expertise in your twenty years.  It means looking back at the (hopefully) countless people you’ve helped along the way to become the best versions of themselves.  It means that you’ve found ways to multiply yourself and your impact by working with, and teaching, others.

The school of hard knocks never issues a diploma, but it does yield a lifetime of experience.  That experience only counts if you take the time to pass it on to someone else.

 

 

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