Author: Bob Dailey

Bob Dailey. Born and raised in Southern California...now in Oklahoma. Graduated from (and met my future wife at) Cal Poly Pomona, in 1988. Married to Janet 37-plus years. Father of two: Julianne and Jennifer.  Grandfather of 9! Held many leadership positions in small, medium, and large companies (and even owned a company for about 7 years). Tractor operator, competitive stair climber, camper, off-roader, occasional world traveler, sometimes mountain biker, and writer.

Inspiration is great, but…

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When was the last time you were truly inspired?

Maybe you saw an inspirational movie, an awesome TED talk, or read an inspiring book. Maybe you had a great meeting with your boss. Maybe you have a brilliant idea that will change the world.

Inspiration can come from just about anywhere.

Inspiration is great, but is it enough? Does inspiration alone drive us to take action, to move toward our new future? Maybe, but probably not.

Inspiring thoughts quickly fade. Without action, inspiration is just another passing thought…soon forgotten.

Remaining in the status quo usually seems safer than taking action.

It’s almost a cliché: The journey of a thousand miles begins with the first step. Inspiration is nothing until it’s coupled with your willingness to take action. To take the first step, and then the next.

Action is the fulfillment of inspiration, and often inspires others in the process.

What action are you taking today to pursue the things that inspire you?

Getting Quiet

Getting quiet can be scary…

Hillsdale_Lake

It’s easy to focus on all the details of our busy life.  The errands we run, the work we do, the people we meet, the things we do for others, the things we do for fun, and occasionally thinking about what’s going on in the world around us.

But, what about when things get quiet? When we listen only to our own thoughts.

Getting quiet can be scary. What’s in there? What’s missing? Where are you going? Do you recognize yourself? Do you like the person you’ve become? What’s important?  What do you want from your life?

We can talk ourselves out of just about anything. That includes getting quiet. Here’s a short list, in no particular order, of ways to create some space for quiet time in your (too busy) life:

  • Turn off the radio (and your cell phone) when you drive.
  • Purposely wake up about 20-30 minutes earlier than usual…there’s your extra time for quiet.
  • The next time you’re clicking around the TV channels, click the off button instead.
  • Take a walk, a run, or a hike…without your cell phone.

How should you spend your quiet time?  You decide.  It’s your time.  Meditate, read inspirational quotes, pray, or sit in silence and give your brain some time to slow down.  It may seem a bit awkward at first, but that will pass as you get to know yourself better.

Get quiet.  Listen to your thoughts.  You might be surprised by what you hear.

 

 

What’s Wrong with Murphy’s Law

In 1949, Captain Murphy gave us his “law:”

If anything can go wrong, it will go wrong

Since then, a number of variants and other “laws” have emerged:

A dropped piece of bread will always land butter side down.

The line next to you will move more quickly than the one you’re in.

If all you have is a hammer, everything looks like a nail.

Success always occurs in private, and failure in full public view.

All things being equal, you lose.

As soon as you mention something…if it’s good, it stops; if it’s bad, it happens.

Anything is possible if you don’t know what you’re talking about.

A shortcut is the longest distance between two points.

There’s no time like the present to procrastinate.

What’s wrong with Murphy’s Law, and these other variants? On the surface, nothing. They each have kernels of truth and wisdom.

But, they ignore other possibilities:

Everything that can work, will work. Consider how many things worked as they were supposed to today. You probably don’t remember them, since they worked so well.

How often do you really drop a piece of bread?

Sure, your line may move slower today. That won’t be the case every time. If we consider our neighbor’s perspective, they’re enjoying the fact that their line is moving faster today than your line. Isn’t it nice to see someone have a small victory?

We all have more than a hammer. Remembering to look in our toolbox from time to time and dust off our other tools is the key to success.

Our successes and failures are always personal first.  The people who are willing to share in both are what matters.  The size of the audience doesn’t.

All things are rarely equal.  The level of equality at the start has little to do with whether you win or lose.

We get the things we visualize the most.  We have more control over what happens than we realize.

Some of the best discoveries came from people asking the dumb question, or looking at something with “untrained” eyes. The most potent resource in a company is the new employee who “doesn’t know anything.”

Unexplored shortcuts take you nowhere. Some shortcuts lead to entirely new destinations that you never thought possible.

Now is the perfect time to begin, or begin again.

The only thing we control in life is our attitude. Our attitude has more impact on our lives than any of these “laws.”

But, was it the Most You Could Do?

It’s easy to do your least…

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How often do you hear (or say), “It was the least I could do,” in response to someone’s gratitude. Rather than saying, “You are welcome,” or “It was my pleasure,” the gesture’s value is minimized, since it was the least we could do.

It’s easy to do the least. The least amount of work to keep our job. The least amount of studying to ace (or merely pass) the final exam. The minimum exercise to stay in shape (or close enough). The smallest charitable donation to show our support. The minimum level of quality to pass inspection.

The challenge is in defining the most. What is the most you can do?

How about putting in a level of effort and commitment to not just keep your job, but to redefine what your job can be? What’s the level of effort you can put into your studies to not just pass the exam, but to master the topic for your lifetime? What are the limits of your strength and endurance, and where can those limits take you? What can you do to not only support your favorite charity, but multiply your support by engaging others?

When was the last time you focused on the quality of your work, even when you knew few (if any) would see it? The truth is at least one person always sees the work you do. You.

If something is worth your time and attention, treat it that way. Maximize your involvement. Contribute the best version of yourself to the cause. Go all-in, every time.

When you always bring the best version of yourself, the definition of “your best” continually improves.

The Most Important Question…

If the customer is so important, why are urgent things getting in the way?

I’ve found an interesting theme among those I’m coaching lately. When I ask about customers, I get various versions of blanks stares, or platitudes about how they are trying to stay focused on their customer.

Rather than customers, they are usually focused on some sort of internal organizational issue, the latest restructuring project, the next budget presentation, or hitting the number (whatever number it may be). Don’t get me wrong. These are important; at least urgent.

But, this blank stare when it comes to customers is interesting. After all, isn’t the customer why we’re in our business in the first place? We have a product or service that our customers need or want (hopefully both). We may be the only source for our customer. Or, more likely, we’re one of many providers of the products and services they want.

If the customer is so important, why are urgent things getting in the way? Simple. It’s easy to get caught up in the urgent, often internal, issues. Being busy can feel rewarding.

It’s harder to remember that your organization only matters if your customers think it matters.

Sounds harsh, but that’s all there is…you and your customer.

See if you can answer these questions about your customers. Before you jump ahead, there’s one rule. Write your answers in the form of direct quotes from at least five of your customers:

  • How do your customers use your products and services?
  • Why do they use your products and services?
  • How do your products and services make them more successful?
  • What worries your customers?
  • What are you doing to help with the things that worry them?
  • What do they see in their future?
  • Will you be a valuable part of their future?
  • How can you help your customer get to their future faster?

And, the most important question of all:

  • Does your organization really matter to your customer? Why? (Or, why not?)

 

 

Old Docks, New Horizons

You don’t have to be Galileo, Christopher Columbus or Marco Polo to be an explorer…

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Old docks capture my imagination. There’s a quiet intensity about them. A history we can feel more than see. They offer a lasting invitation to explore. To cast-off, set sail, and see what’s over the horizon.

Will you accept that invitation? How far will your explorations take you? Which way will you go? What if you can’t see the other side? Should you cast-off anyway?

We answer (or avoid) these questions every day.

Is it best to merely stand on the dock and look out at the horizon, wondering what’s just out of sight? Or, better yet, wait for someone to return and describe what’s out there? No way!

Every explorer (and innovator) in history chose to leave the safety of the dock. They couldn’t see the other side. In fact, they chose to leave the dock precisely because they needed to see over the next horizon, and the one after that.

They knew what we each know, whether we choose to admit it or not.

The answers to life’s biggest questions come to those who seek.

You don’t have to be Galileo, Christopher Columbus or Marco Polo to be an explorer. We are each explorers. All we have to do is accept the invitation.

 

 

The Life We Realize

Was today important? How about tomorrow?

Our Town

EMILY: “Does anyone ever realize life while they live it…every, every minute?”

STAGE MANAGER: “No. Saints and poets maybe…they do some.”

― Thornton Wilder, Our Town

 

“Choose the least important day in your life. It will be important enough.”

― Thornton Wilder, Our Town

I never read Thornton Wilder’s play, Our Town. It seems like the type of literature that would be required high school reading. The mundane and simple nature of the play would surely be lost on most high schoolers, so it’s a good thing I didn’t discover the play until recently.

I’ve just started reading it…the first play I’ve read in at least thirty years. What a relief to know I get to read this one for the sheer pleasure of it, and not in preparation for a final exam on the subject.

There are a ton of thought provoking quotes in the play, but these two stand out for me:

Does anyone ever realize life while they live it…every, every minute?

It’s easy for us to see that fish swim in water that sustains their life, but I doubt they realize it. It’s easy for us to understand that we are “swimming” in the air that sustains our life, but I doubt we realize it. Life is all around us, every minute if we choose to notice.

How many of us realize how precious each day is while we are living them. The countless decisions and non-decisions we make each day, the people we impact (hopefully positively). The memories we accumulate along the way.

Instead of continuously looking ahead, chasing our dreams, maybe it’s good to look to the side occasionally. Slow down and check out the scenery that’s whizzing past as we barrel ahead to our futures. Taking time to appreciate the gift of our life, even as we live it.

Choose the least important day in your life. It will be important enough.

If you live to be 100 years old, that’s 36,500 days. How about 75 years? That’s 27,375. Imagine you just turned 48, like me. I’ve used 17,538 of my days, so far. Trust me, I used a calculator to check my math.

Which one was the most important? How about the least important?

What are the criteria you use to define importance? Do you have your criteria all picked out? Are you ready for the days when those things you thought were important suddenly don’t matter?

Each of us can identify important days in our past. Chances are, some of the days you see today as being most important didn’t seem so important when you were living them in real time. Hindsight is good that way.

Was today important? How about tomorrow, or the next day?

Each of them will be important enough, if we take the time to realize it.

 

 

 

Photo Credit:  http://www.theguardian.com

 

Who’s With Me?

Leadership lessons from Bluto (John Belushi) in Animal House, circa 1978…

Bluto--whos with me

 

Leadership lessons from Bluto (John Belushi), circa 1978…

 

Bluto: Hey! What’s all this laying around s***? 

Stork: What the hell are we supposed to do, ya moron? We’re all expelled. There’s nothing to fight for anymore.

D-Day: [to Bluto] Let it go. War’s over, man. Wormer dropped the big one.

Bluto: What? Over? Did you say “over”? Nothing is over until we decide it is! Was it over when the Germans bombed Pearl Harbor? Hell no!

Otter: [to Boon] Germans?

Boon: Forget it, he’s rolling.

Bluto: And it ain’t over now. ‘Cause when the goin’ gets tough…

[thinks hard of something to say]

Bluto: The tough get goin’! Who’s with me? Let’s go!

[Bluto runs out, alone…]

Other than not being in the script, why didn’t anyone follow Bluto at this point?

Simple. He didn’t outline the mission, or why it was important. He didn’t engage the early adopters, the risk takers.

He didn’t capture the imagination of any thought leaders in the group. Sure, he conveyed some intense emotion.  He may have even motivated a few of his team members to think a bit, and ignore Stork and D-Day’s surrender. But, take action? Not a chance.

[Bluto returns, looking frustrated…]

Bluto: What the f*** happened to the Delta I used to know? Where’s the spirit? Where’s the guts, huh? This could be the greatest night of our lives, but you’re gonna let it be the worst. “Ooh, we’re afraid to go with you Bluto, we might get in trouble.” Well just kiss my ass from now on! Not me! I’m not gonna take this. Wormer, he’s a dead man! Marmalard, dead! Niedermeyer…

Otter: Dead! Bluto’s right. Psychotic… but absolutely right. We gotta take these bastards. Now we could do it with conventional weapons, but that could take years and cost millions of lives. No, I think we have to go all out. I think that this situation absolutely requires a really futile and stupid gesture be done on somebody’s part!

Bluto: We’re just the guys to do it.

[Boon and D-Day stand up] 

Boon: Let’s do it.

Bluto: [shouting] “Let’s do it”!

[all of the Deltas stand up and run out with Bluto]

How did Bluto turn the tide? He challenged the team to face their fears. He outlined the (crazy) mission, and why it mattered.

Most important…he ignited a thought leader in the group.  Otter took emotional ownership of the crazy mission and vision that Bluto (sort of) outlined.  Otter gave it clarity, and made it safe for everyone to support.

Once Otter (and D-Day and Boon) stand in support of Bluto’s crazy idea, the rest of the team unites. The exact plan isn’t clear, but the thought leaders create the wave of support it needs to launch.   The rest is detail.

All Bluto has to do is add:  “We’re just the guys to do it.”

He doesn’t ask, “Who’s with me?” when he leads the team out the second time.  He already knows, and so does his team.

Who are the thought leaders in your organization?

How do you influence them? How do they influence you?

What are you doing to harness their power?

Who’s with you?  That’s up to you and your thought leaders.

http://youtu.be/q7vtWB4owdE

Do It Anyway

Very few of us will change the (entire) world. But, following the advice in these verses is a great way to change our little corner of it…

I recently came across this poem.  It was painted on the wall of Mother Teresa’s home for children in Calcutta, India.  While it’s well-known to many, it’s new to me.  I like it so much I’ve decided to share it here:

People are often unreasonable, irrational, and self-centered.

Forgive them anyway.

If you are kind, people may accuse you of selfish, ulterior motives.

Be kind anyway.

If you are successful, you will win some unfaithful friends and some genuine enemies.

Succeed anyway.

If you are honest and sincere, people may deceive you.

Be honest and sincere anyway.

What you spend years creating, others could destroy overnight.

Create anyway.

If you find serenity and happiness, some may be jealous.

Be happy anyway.

The good you do today, will often be forgotten.

Do good anyway.

Give the best you have, and it will never be enough.

Give your best anyway.

In the final analysis, it is between you and God.

It was never between you and them anyway.

Very few of us will change the (entire) world. But, following the advice in these verses is a great way to improve our little corner of it.

That’s all that matters anyway.

Questions of Talent

How much time do you spend thinking about the talent in your organization?

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Talent is the life blood of any organization. This is easily forgotten as organizations try to remain relevant in a world characterized by nanosecond attention spans.

It doesn’t matter what product or service your organization delivers. Having the right talent in the right places at the right time is the key to your organization’s success.

With so much riding on talent, is it a top priority for you? How much time do you spend thinking about the talent in your organization?

How engaged is the talent in your organization? Do they really care about the mission, or are they just going through the motions, collecting a paycheck?

Do you know who’s ready to move up, who’s moving sideways, and who needs to move out?

What are you doing about it?

What about your own talent? Are you prepared to move up? Do you still fit in your role, or your organization?

Who are you developing to be your replacement?

Are you truly engaged in the mission, or just going through the motions?

If you aren’t fully engaged, it’s time to either move on, or re-commit. Life’s too short to live somewhere in between.