Category: Leadership

Enriching Others – the Best Path to Leadership Success

“You can have everything in life you want, if you will just help enough other people get what they want.” – Zig Ziglar

I remember a friend of mine who was promoted from being a very successful salesman to being the branch manager for a large insurance company.  It is amazing to think this was almost 30 years ago. 

He told me that he’d finally get to tell people what to do, and he looked forward to that.  Plus, he’d get to take long lunches and charge the lunches to his expense account. 

I knew that if that was his approach to his new manager role, he’d probably fail miserably…and quickly.  I told him as much. 

I suggested that he start by meeting with his new team members one-on-one. Just because he’d worked alongside many of them before didn’t mean he knew them well enough as their manager. I encouraged him to take the time to understand each of their roles, how they saw their future, and what they hoped to see change at the company.

I said it would help him get to know them and, even more importantly, show them he valued them and wanted them to succeed. And if he let them know that he needed their help, too, it would go a long way. This wasn’t just his chance to lead, it was a chance to connect directly with each team member.

He thought that was a waste of his time.  He had been a very successful salesman, knew how the company operated, and already knew what made the branch tick.  He told me that he knew what needed to be fixed and he’d hit the ground running to get those changes implemented. 

I saw him again about three or four months later.  When I asked him how his new job was going, he just shook his head.  “Not good.  Nobody is listening to me.  I’ve had a couple of people quit already, and I think some others are out looking for new jobs.  Our sales are way down.  My boss is asking me what I’m going to do about it.”

I didn’t say, “I told you so,” but that’s what I was thinking. A few months later, he was demoted back to sales, but at the lower pay structure in place for new hires. Not long after that, he left the company.

I’ve been blessed with multiple opportunities to take over business operations in fields where I had little or no expertise or experience.  Sometimes, from outside looking in, I had some ideas about how things should operate, but I always kept it to myself when I arrived. 

Even in situations where I thought I knew all the answers, I purposely and methodically asked as many questions as possible.  I took my own advice to meet with as many employees as possible, asking them about their job, how they do it, why they do it, where they hope to be in the future, the problems they are having, the things the company is doing wrong, the things the company is doing right.  There are no wrong answers in these types of discussions.

It is truly amazing how much a new manager can learn from the people already in place, especially if that manager genuinely wants those people to be successful.  It also helps to be extremely curious and thirsty to learn as many details about an operation as possible. 

The most successful managers I’ve known have operated this way.  They ask questions and listen carefully to the answers.  They work as hard as they can to help each of their team members get what they want (as Zig so eloquently said). 

If you’re stepping into a leadership role with the mindset of lording authority over others, expecting everyone to follow your lead just because you’re in charge, you might have short-term success, but it won’t last. Real leadership is about seeking ways to enrich others and the organization before yourself. And in doing so, you build an environment of trust where people thrive and truly enjoy their work.

Helping others succeed isn’t just a management tactic.  It’s the only way to real success.

When you lift others, you rise too.

Photo by Matteo Vistocco on Unsplash

In the Steps of Trailblazers

I’ve probably hiked or biked hundreds, maybe thousands of trail miles in my life.  Most of the trails had been there for many years…even decades. 

Other than clearing some fallen branches from a trail or participating in a trail volunteer day, I never gave much thought to how the trails were built, or who originally built them.  They were always there.  It didn’t matter if the trails started out as animal paths, or were built by hand, carved through the forest.  The trails seemed to belong right where they were.  

My perspective shifted when we were fortunate enough to purchase acreage that includes a forested hillside, a mostly dry pond, rocky escarpments, and a meadow thick with trees and scrub brush. 

Where others may have seen a tangle of impenetrable forest, I could see trails winding through it, paths crisscrossing up and down the hill, around the pond, and maybe a little campsite down in the meadow under the tall trees. 

I had no idea where to start or where exactly the trails would go.  I just knew the hillside and meadow were calling for a trail system and a campsite that my family and friends could enjoy exploring for years to come.    

When we moved here, I didn’t own a chain saw, a tractor, or any of the fancy attachments that make tractors such useful (and fun) tools.  I had the standard set of homeowner hand tools from our lifetime of living in a tract home that didn’t have a yard big enough for a lawn.

The real work began when our new property was hit by a 90 mile per hour derecho that effectively found all the unhealthy trees and snapped them in half or knocked them to the ground.  As I worked my way across our property over the next six months, cutting and clearing all of the downed trees (40-50 trees in all), I got a ton of practice with my new chainsaws, my upgraded tractor (the small one we purchased initially didn’t cut it, so I did what every tractor guy worth his salt does when faced with this dilemma…I upsized), the 5-foot brush hog attachment, and the front loader grapple attachment. 

As I worked to complete the clearing process, I could see where new trails might go.  As I brush-hogged large swaths of overgrown scrub brush and brambles, new openings showed themselves.  In the areas where I cleared away the dead and fallen trees, nice new grassy areas greeted the sunlight that finally penetrated to the ground.  I could see how trimming up some of the remaining trees would improve the sight lines through the area. 

Once the land clearing process was mostly done, the real trailblazing process began. Deciding exactly where to cut the trails, which routes worked best given the lay of the land, the gradient of the hillside, natural features, and tree coverage.  Could I veer up and to the right a bit to maintain the trail flow while leaving more trees intact?  Will a hiker be able to maintain their footing if I use the existing (slightly) flatter terrain on the hillside?  Can I make this trail intersect in an interesting way with the other one that’s 200 yards away? 

So far, I’ve been talking about literal trails and the (rewarding) process of carving a trail system by hand into my property.  I’ve known my share of trailblazers in life and work, and I’ve even been one myself on occasion. It’s funny how, like the paths I was carving through the woods, new trails—whether they’re businesses, inventions, ideas, or methods—often seem inevitable after the fact.

Once they’re established, they feel as if they’ve always been there. But every one of those trails began with someone willing to face the unknown, to push forward without a clear end in sight, risking failure or embarrassment in the name of carving a new path. 

Only the people who actually built these trails know what it took to get there.  The obstacles that had to be moved, the dead ends they hit along the way, their moments of doubt. They alone understand the learning curve, the time, and the sheer energy it took to bring the trail to life. And as they move forward, bit by bit, the final route often ends up looking different from what they first imagined.

Our new trail system is amazing.  It has straight sections, switchback sections, offshoots, shortcuts, climbs, and descents.  Parts of the trail are under a tunnel-like canopy of thick forest and other areas open to the sky, providing amazing hilltop views.  Walking along the trails feels like the landscape was made for them…even though there were countless hours of planning, experimenting, cutting, clearing, and adapting along the way.     

Sometimes the trailblazer is driven by an obsessive need to see where the trail can go.  To see what lies over the next hill, or around the next bend.  Others visualize how their trail will be enjoyed for years (decades?) to come. 

While their motivations may differ, the result is often the same.  A path that seems to have always been, enjoyed by countless people who may never stop to wonder how it got there. 

For those who wonder, the trail offers something more than just a route.  It’s a reminder that someone, somewhere, once walked an untamed path and decided it was worth carving a trail for those who’d come later. 

Photo by Judy Beth Morris on Unsplash

You Can’t Delegate Your Influence

A professional manager understands that managing is an active role. It requires proactive effort, not just sitting back and overseeing tasks. A good manager knows how to delegate responsibility and authority. It’s a key skill that helps multiply their impact and develop the next generation of leaders.

There’s no shortage of books and articles that dive deeply into the art of delegation. Many are worth reading and putting into practice. But here’s the thing: no matter how much you delegate, you can’t delegate your influence. That personal touch—the way you listen, share your perspective, and guide the conversation—is something only you can bring to the table.

Managers have a unique viewpoint. They understand the critical questions facing the organization in a way others often don’t. Their value lies in their ability to communicate directly, to really hear what’s being said (and often what isn’t), and to guide the organization toward the right path. That’s what makes their influence so crucial.

Now, picture this: a manager sends one of their team members to a meeting with internal customers. The goal? For the subordinate to represent the manager’s ability to listen, understand, and guide the discussion. Sure, it can work if that person has full decision-making authority and can make agreements that hold the manager accountable. But that’s rarely the case.

So, we come back to the reality: a manager has to prioritize where they spend their time and energy, making sure they’re showing up where their influence is most needed. It’s not just about sitting in meetings or making decisions on the fly—it’s about really understanding the dynamics in play, both spoken and unspoken.

A manager’s influence over the direction of projects, processes, and people can’t be handed off. At best, subordinates can carry a “shadow” of that influence. It might get the job done, but it’s not likely to push the organization in the bold direction it needs to go.

In the end, while delegation is a powerful tool, influence is personal. And if you’re serious about leading, you need to make sure you’re showing up where it counts.

Photo by Katja Anokhina on Unsplash

Why Manners Matter

“Manners are of more importance than laws. Upon them, in a great measure, the laws depend. The law touches us but here and there, and now and then. Manners are what vex or soothe, corrupt or purify, exalt or debase, barbarize or refine us, by a constant, steady, uniform, insensible operation, like that of the air we breathe in.” – Edmund Burke

-Why do we say Please and Thank You? 

-Why do we hold the door for the next person? 

-Why do we show respect for our elders? 

-Why don’t we interrupt someone when they’re speaking (at least, most of the time)?

Mostly because we were taught these behaviors by our parents, or someone in authority, when we were growing up.  We may have learned by being told explicitly, or by watching others that we admire acting in these ways. 

As Burke points out, manners are more important than laws.  They are fundamental in establishing the boundaries of our behavior, of integrating us within our community.

Manners show our respect for those around us.  They create a standard for how we work with others.    

Consider the manners (customs) that are in play where you work.  It doesn’t matter if you work in construction, nursing, information technology, or any other field.  If you work with people (which you always do whether they are your co-workers, your customers, or both), your manner of behavior will be critical to your success. Good manners create a positive environment, build strong relationships, and foster a culture of respect and professionalism.

Since we are creatures of habit, it’s easy to establish either a habit for lacking manners, or for having them.  The disciplined decision to operate your life within the bounds of good manners is a decision that will pay consistent dividends.  Good manners can be the foundation for a disciplined approach across all areas of your life.  When we are polite and considerate, we remind ourselves of our values and our commitment to treating others (and ourselves) with dignity.

The simple act of saying “Please” and “Thank You” (and meaning it) shows our vulnerability to others, and at the same time, our appreciation for what they have done for us.  Powerful ways to remind us of our humility and gratitude many times each day. 

Edmund Burke observed, “Example is the school of mankind, and they will learn at no other.”  Our behavior and proper manners will be a teacher to those around us, whether we intend it or not.  Our actions, grounded in good manners, can inspire those around us to adopt similar behaviors.

It’s easy for each new generation to look at the rules and traditions of prior generations (manners) as archaic, overly formalized, and irrelevant in their “new modern era.”   They may rationalize away the need for good manners on this basis.  However, dismissing the importance of manners can lead to a breakdown in social cohesion. Our challenge is to adapt the principles to modern contexts while preserving the core values of respect and consideration.

Manners are a timeless currency that never loses value—so spend them generously and watch how rich life can become.

p/c Robert Collins on Unsplash

Leadership Pitfalls: Don’t Be a Don Henry

Early in my career, during my time as an internal auditor, I learned a lot about people. I spent countless hours observing and interacting with individuals at all levels of organizations, from front-line employees to CEOs. This unique vantage point taught me a foundational lesson: the success of any organization usually hinges on the character and behavior of its leaders.

In our small audit teams, we developed a shorthand to quickly convey our impressions of the people we interviewed. We’d use these labels —like Adam Henry and Don Henry— to help summarize complex personalities in a few words. After interview meetings, we might describe our interviewee as a good guy, a solid operator, an Adam Henry, a Don Henry, or perhaps someone who was DUP, or DUC.

Let me translate those last four:

  • Adam Henry – Asshole
  • Don Henry – Dickhead
  • DUP – Definitely Unpleasant (not quite an Adam Henry)
  • DUC – Definitely Unclear (meaning they seemed like an idiot)

What’s the difference between an Adam Henry and a Don Henry? While both are problematic, the distinction lies in their approach and the impact on those around them. Adam might be uncooperative and arrogant, but Don takes it a step further—using their position to intimidate others and make them feel as dumb as possible.  Don loves to belittle people and fosters a toxic environment that stifles collaboration and creativity.

Were our shorthand judgments fair? They may not have been, but they were usually quite accurate based on our interactions. Remember, most people are on their “best” behavior when talking to an auditor (even though most of us would rather not talk to auditors). Imagine if they weren’t on their best behavior.

These judgments, though informal, often reflected deeper truths about the individuals we encountered. A company with too many Don Henrys, for instance, might struggle with low morale, high turnover, and a lack of innovation—challenges that will cripple long-term success.

There was nothing special about us, as auditors, making these assessments of the people we were interviewing. All of us make these assessments as we work with other people. These same assessments are being made about us by other people all the time.

Is this person a good guy, a strong operator, a pleasant person, a team player? Or are they on the opposite end of the spectrum? Should I trust this person to have my best interests at heart, or are they solely in this for their own gain at all costs?

Companies of all sizes, no matter the industry, are made up of human beings, working as a group (hopefully as a team, but not always) to achieve key goals (hopefully the organization’s goals).

If the people who manage a company are Adam Henrys, or worse—Don Henrys, that organization will have difficulty succeeding. They might succeed in the short term, but over a multi-year time horizon, these negative traits in the people managing the business will lead to poor morale, declining creativity, declining teamwork, and declining execution.

Recognizing and addressing “Don Henry” behaviors is crucial for any organization aiming for sustained success. Leaders who prioritize their team’s well-being, encourage collaboration, and foster a positive work environment are far more likely to achieve lasting results.

The next time you’re interacting with colleagues, ask yourself: Am I being an Adam Henry, a Don Henry, or something better?

p/c – Ben White, Unsplash.com

Taking Your Team on a Vision Quest

In the early 2000s, I attended one of our company’s national meetings. Our new CEO opened the meeting with a keynote address.

After thanking everyone for attending, he discussed the company’s three key strategic initiatives. He tied each of them back to the overall goals and mission of the company, underscoring how critical each manager attending the meeting (and our teams) would be to making these initiatives come to fruition.

His address lasted about fifteen minutes. He had a few slides to accompany his talk, but nothing flashy. In those fifteen minutes, we understood his vision, what we were supposed to do, and how we were empowered to make it happen. We were unified and energized.

Later that day, I thanked him for his talk. I mentioned how concise it was and appreciated that he didn’t spend an hour on CEO-speak and rah-rah platitudes. He smiled and explained that he was concise because he articulates versions of that talk multiple times each day.

He shared that wherever he traveled, whenever he visited one of our company’s offices or met with employees or customers, he made sure they understood what we were doing and how important each of them was to the company’s success. He knew that in a company with over 15,000 employees, it was impossible to speak to or know every one of them. But, whenever he encountered employees, he knew they’d remember what he said and appreciate knowing how they are connected to the company’s success.

He was so concise and effective because he lived and breathed the vision and its importance every day and shared it freely with everyone.

Applying This in Your Leadership

You don’t have to be a Fortune 100 CEO to communicate like this. As a servant leader, commit to using your finite time and energy to communicate openly and freely with your team members. Make sure they understand the plan and their part in it. Take time to understand the challenges they face, listen to their ideas, ask probing questions, and let them know how important they are to the success of the department, division, or company.

Your team can’t wait to accompany you on a vision quest. They just need to know what they’re doing, where they’re going, and that you value their contribution to the quest.

Effective communication from leadership is not about the quantity of words but the quality of the message. By being concise, clear, and consistent, you can inspire and motivate your team to achieve great things.

Start today by articulating your vision and showing your team how much you value their contributions.

Photo by jesse orrico on Unsplash

If Kamala is ready…

I always encourage strong leadership.  I extol the value of leaders who take bold action, make decisions, who are prepared to fail, learn, and try again…all in the pursuit of excellence. 

The President of the United States is often called “the leader of the free world.” 

Maybe that’s why the moment I heard that President Biden is ending his reelection campaign today, and endorsing Kamala Harris for the job, I immediately started thinking of the things a strong leader would do with this opportunity.     

So, here’s my short list of what Kamala Harris should do over the next 10 days:

  • She must take bold and decisive steps to show that she is presidential material; that she is the leader the country needs.  This will mean stripping away the layers of spokespeople, surrogates, and others who often represent our political leaders.  This effort is 100% on her and her alone, as the strong leader she wants voters to see.
  • She should immediately schedule 30-minute live interviews with anchors of each network (ABC, NBC, CBS, FOX, MSNBC, CNN, OANN, etc.), and 30-minute interviews with the top 10 podcasts (both liberal and conservative). 

Making these interviews “live” events does two things: 

  1. Shows that she doesn’t need teleprompters, jump-cuts, or any other gimmicks to handle questions from news anchors or podcasters.
  2. Shows that she can energetically express and articulate her vision for the next four years, and competently address questions from all sides of the political spectrum.
  • She should travel to 7-10 of the most contentious (“battleground”) states, visiting multiple cities in each of the states to hold campaign events.  She should invite each of her potential VP hopefuls to attend as well so she and the nation can see what they have to offer in this “new” post-Biden environment.    
  • When reporters ask her about the 25th Amendment and why she hasn’t attempted to invoke it over the past year, she should state that while she hasn’t seen the need up to this point, she will be evaluating that need considering what’s taken place over the past 30 days. 

This will put the nation and the President on notice that she may take action between now and January 20, 2025, if necessary.  It will also allow her to step further outside of his shadow and stand on her own. 

Does Kamala Harris have what it takes to show this type of strong and bold leadership?  Does she have the energy and drive to pull this off?   

We shall see. 

She often says we should focus on “what can be, unburdened by what has been.” 

This is her chance to follow her own advice. 

The Silent Threat of Delayed Management

Management is an active responsibility.  It requires timely decisions and actions.

When managers delay addressing issues, providing support, or offering guidance, it has detrimental effects on both employees and their organization. This form of extreme procrastination, delayed management, erodes trust, hinders efficiency, and can cause long-term damage.

Delayed management occurs when managers, consciously or subconsciously, avoid performing their duties. They may fear confrontation, they may be overwhelmed, or they might just be lazy. Unlike regular procrastination, delayed management specifically involves neglecting critical managerial responsibilities.

When managers delay, employees feel neglected and undervalued. This can lead to decreased motivation and trust. Employees might interpret the manager’s inaction as a lack of belief in their abilities or interest in their well-being. Delayed management stalls projects and misses opportunities.

Picture a small water leak in your walls that goes unnoticed for weeks. The water continues to seep, causing mold to spread and wood to rot. By the time you notice the damage, extensive repairs are necessary. Delayed management causes similar deterioration within an organization, where small issues fester and become major problems.

Managers may fear making the wrong decisions or confronting difficult situations, leading to a cycle of inaction. High workloads and stress can cause managers to feel overwhelmed, making it easier to delay tasks. Some managers assume that someone else will handle the problem, leading to inaction.

Each of these are reasons, not excuses, for delaying management.  For employees, none of these reasons matter.  The employees’ success relies on their managers doing their job…providing direction, feedback, and expending management energy on behalf of their employees.  There is no excuse for delaying management.

Managers should adopt proactive techniques such as regular check-ins with team members and timely feedback. Setting aside dedicated time each day for management tasks can help prevent delays. Effective delegation can distribute workload and empower team members, reducing the burden on managers. Implementing systems to hold managers accountable for their actions ensures they remain committed to their responsibilities. Regular performance reviews and feedback loops can help identify and address delayed management behavior early on.

Delayed management is a silent threat that undermines employee trust, hinders organizational efficiency, and causes long-term damage. Managers can foster a positive work environment and drive organizational success…but only if they do their job without delay. 

p/c – I saw this sign recently and loved its simple and direct message

Who We Follow (What We Can Learn from Sheep)

Living next to a farm with about forty sheep has given me a front-row seat to their daily lives. Over the past year, I’ve seen them at all hours and noticed some interesting patterns that remind me of a lot of human behavior.

Sticking Together

Sheep love being in groups. They usually form smaller sub-groups of 5-7 sheep within the larger herd.  Reminds me of people having their close-knit circles within bigger communities, generally preferring company over solitude.

Group Dynamics and Hierarchy

Within these small groups, there’s occasional head-butting and shoving, but mostly they’re focused on grazing, lounging around, or scratching against trees. Similar to humans at work or in social settings, where there’s a bit of jockeying for position, but everyone hopefully gets on with their day.

Follow the Leader

One of the funniest things I’ve seen is how a couple of sheep will suddenly start trotting off for no apparent reason.  The rest of their group will follow, clearly not knowing why they’re running. The “leaders” that start the trotting vary from day to day.  How often have you seen this type of “herd mentality,” where people follow trends or actions without really knowing why.

Fear of Missing Out (FOMO)

If a sub-group that has decided to run catches the attention of another sub-group, the two sub-groups might quickly merge.  The sheep don’t know why they’re running, or where they’re going…but they don’t want to miss out.  FOMO is a big deal for sheep…much like humans. 

The Scramble for Resources

When the farmer’s family arrives with grain, the entire herd rushes to the troughs, leading to a chaotic scramble. Despite having abundant grass resources in the pasture, each sheep’s behavior reflects their drive to secure for themselves what they perceive as limited (before any of the other sheep can do the same). Humans, too, often scramble for limited resources or opportunities, even when there are other alternatives.

Jostling for Position

Despite having lots of shade and pasture available, sheep still push each other around to control certain spots. This behavior shows their competitive nature and a focus on what others have, reflecting human tendencies to compete for the best spots or the latest trends, even when they’re not necessary.

Sheeple? 

Watching sheep has given me some surprising insights into human behavior. Their actions highlight our social nature, competitive streak, and tendency to follow others for fear of missing out. Next time you find yourself in a crowd or following the latest trend, ask yourself: are you leading, following, or just trying to keep up with the flock?

It’s surprising how much we have in common with our woolly friends—even if we’d rather not admit it.

Writing the Check – the best piece of advice I’ve ever received

I’ve received (and read) lots of advice in my lifetime.  I’ve even had an opportunity to give advice to others. 

The most valuable piece of advice I’ve received was from my dear friend, Jay Scott, around 1991 or 1992 (paraphrasing):

“Mr. Dailey (we refer to each other formally, of course), everything in life comes down to writing a check.  You want a new car?  Write a check.  You want to learn a new skill?  Write a check.  You want to add something nice to your house?  Write a check.  You’re either going to write the check or not.  All the rest is just detail.” 

When he said it, I didn’t think much of it.  It sounded like a flippant observation that oversimplified life’s choices. 

As I’ve lived my life and encountered tons of situations, opportunities, and decisions, I’ve come to realize the genius in his observation. 

The check may be money…the literal meaning of the word “check.”  Sometimes the check is the decision to invest something of your own personal value into an idea, an object, or a cause.  The check becomes a commitment of your finite time and energy…and maybe your money. 

The idea that all the rest is just detail reinforces the notion that while we may elaborate on our decisions with lengthy justifications or stories, at the core, it’s about that decisive moment of commitment.

I’ve found that most of the time I have my decision made about something within a minute of considering my alternatives (whatever they may be).  Whether I act immediately on that decision (write the check) or wait some undetermined time period (sometimes years) is another matter.

I’ve applied this fundamental knowledge about humans and their check-writing decisions many times.  If my boss says that he supports an idea or strategy, I try to get him to “write the check” about that support as quickly as possible.  It’s easy to support an idea in the abstract or tell your employee that you support him or her.  It’s something entirely different to then act on that support by “writing the check.” 

If the boss (or anyone for that matter) talks about how they believe in something or they support something, if they’re not willing to write the check for it, you know they’re just telling a story.  Only when they commit their check (money, time, reputation, etc.) to something are they truly supporting it.  Another phrase, “having skin in the game” applies here.   No skin in the game, no commitment.

It all comes down to writing the check.  

p/c – Tommy Lisbin – Unsplash Why? This climber has written the check(s) and is fully committed to this task. And, the goal is in sight.