Category: Trust

Commitment Leads to Fulfillment

Zig Ziglar once said, “It was character that got us out of bed, commitment that moved us into action, and discipline that enabled us to follow through.”

This perfectly describes the driver of true achievement. It’s not just the initial desire or excitement that propel us, but the dedication to stick with something until the end.

I accidentally saw this idea come to life during a recent road trip.  I stopped by a taco shop.  It happened to be near a beach and was clearly a popular local destination.  The tacos were excellent, but that’s not the point of this story.

As I sat on the patio eating my carnitas tacos and enjoying the view, I couldn’t help overhearing a conversation at the table that less than two feet away.  Two early-twenties (by my estimation) men were talking about how amazing the surfing had been earlier that morning. 

I got from the conversation that they had been surfing together since they were teenagers and this morning’s session was a long-overdue reunion of sorts since they hadn’t surfed together in quite some time. 

One of them made a comment that stuck with me: “Surfing is the only time I’m really alive. I know what I’m doing and can feel the water telling me what to do. I wish I could get that kind of fulfillment out of the rest of my life. I feel like I’m just wandering around, waiting until I can surf again.”

It wasn’t long before his friend responded, “I know what you mean. I’ve had to settle down these past couple of years. I got a dog, and it’s been a lot of responsibility, but he’s amazing. He loves the beach, so I take him there as often as I can.”

Then came the real kicker. The first guy, the “wandering” one, responded, “Maybe that’s something I should do. I can’t get motivated at work and just want to quit. Maybe getting a dog would help me commit to the work.”

He used an extremely important word—commit. It was evident these two men are deeply committed to surfing. It’s their passion, and it gives them a sense of fulfillment that’s absent in other areas of their lives. Surfing isn’t something they merely do—it is something they live for. But beyond surfing, they lack the same kind of dedication. Their passion for the sport brings them joy because they are fully invested in it, heart and soul.

The wandering friend’s dilemma isn’t uncommon. Many people struggle with finding motivation in their daily lives.  They haven’t truly committed to something that extends beyond their comfort zone or personal hobbies. They desire fulfillment without realizing that commitment is often their missing link.

It was as though this young man had stumbled upon the key to unlocking motivation and purpose: he needed to commit. Whether it is work, relationships, or another area of his life, the power to find meaning and fulfillment can only come from his willingness to fully invest in something.

Goethe once said, “At the moment of commitment, the entire universe conspires to assist you.” This idea aligns with the realization that real fulfillment only comes from investing fully in what we do. When we are all in, we aren’t just going through the motions—we are owning the process, taking charge of the outcome, and continually working toward our goals.

The wandering surfer may never have thought about his job as something worth committing to. To him, it was just a means to an end, something he had to do so he could afford to spend time doing what he really wanted—to surf. But if he can shift his mindset and fully invest in his work with the same passion and dedication he gives to surfing, the fulfillment he seeks might not seem so elusive.

Fulfillment doesn’t come from merely reaching a goal or winning a trophy. As Cardinal Pell put it, “Commitment to a worthwhile goal brings fulfillment and meaning, even if the path is difficult.” The true joy and deep sense of satisfaction come from the commitment itself—the effort, discipline, and perseverance that drive us toward our goal.

If you’re handed a trophy without having worked for it, it’s meaningless. You know deep down that you didn’t earn it, didn’t push through the challenges, didn’t grow in the process. But if you earn that trophy through your own hard work and dedication, it’s a symbol of something far greater than the achievement—it’s proof of your commitment.

In the end, what we commit to is what brings meaning to our lives. Whether it’s our relationships, our careers, or even something as personal as surfing, the act of giving our all, of pushing through the hard times, is what fills us with a sense of purpose.

The wandering surfer wasn’t lost because he lacked passion; he was lost because he hadn’t fully committed to anything beyond the waves.

To truly live a fulfilling life, we must commit wholeheartedly. When we do, we’ll find that the truest sense of fulfillment comes from the dedication and growth that only commitment can bring.

Photo by Blake Hunter on Unsplash

The Strangeness of September

As a kid, September marked the end of summer’s glorious freedom and the start of another school year. Truth is, by mid-August, all the kids on my street were getting bored and restless, ready for something new.

My birthday is in September. But because it coincided with back-to-school season, my presents were school clothes. Useful, yes, but hardly the exciting stuff of childhood fantasies. My brother, whose birthday is also in September, was in the same boat—more school clothes. Still, it usually meant two cakes in one month, which always felt like a win.

Fast forward to adulthood.  September takes on a new meaning, especially if you own or run a business. It’s the last month of the third quarter—the point where you should have a pretty good idea if your business is on track for the year. Strategic planning for next year is underway — the annual cycle never stops. Little time to pause and reflect.  There’s always a new deadline, a new target. September is less about questions and more about answers and execution.

Then life throws in its own strange layers. In 2019, my father passed away on my birthday. A heavy twist of fate that turned my annual day of celebration into something far more complicated. In a strange twist of symmetry, last year, my mom died on my brother’s birthday.

Now, both of our birthdays are marked not just by the passage of time, but by the memories of losing our parents, their passing dates forever linked to our birth dates.

September marks the birth of my oldest son-in-law, my youngest daughter (32 years ago tomorrow), and one of our eight grandchildren (also tomorrow).  Lots of celebrating and gift giving…and some ice cream, of course.

All of it adds up to a certain strangeness in September for me—a month of beginnings and of endings. A mix of personal milestones and bittersweet memories.

p/c – Blessing Ri on Unsplash

The Power of Multiplying Yourself: Why Training and Supporting Your Team Leads to Success

The belief that doing everything yourself is faster can limit growth. Training and empowering your team leads to expanded capabilities, time for strategic initiatives, and a strong organizational culture.

p/c: Andrea Gian – Unsplash

“It’ll be faster for me to just handle this task now and get it done.”

“It’ll take me more time to train someone how to do this than it will take me to do it myself.”

“I’ll just take care of this task myself and get it out of the way.”

Sound familiar? 

It’s easy to fall into this trap of thinking that doing everything yourself is the most efficient way to get things done. This mindset not only limits your own growth and potential but also minimizes your team’s and your organization’s potential.

Investing your time in training and supporting your direct reports is not just beneficial—it’s essential for long-term success.

Here’s why:

  • Trust and Empowerment: When you take the time to train your team members, you show them that you trust their abilities. This trust fosters a sense of empowerment, motivating them to take on new challenges and responsibilities with confidence.
  • Expanded Capabilities: By preparing your team for their next levels of challenge, you expand their capabilities and push their limits outward. Consider this: Instead of just solving today’s problems, imagine if your team could handle tomorrow’s challenges without you needing to intervene. As they tackle new tasks and acquire new skills, they become stronger and more versatile contributors to the organization.
  • Time Management: While it may seem faster to handle tasks yourself in the short term, investing in training your team ultimately frees up your time for higher-level responsibilities. Imagine if you could focus on strategic initiatives, process improvement, and growth opportunities for the organization, rather than being bogged down in day-to-day tasks.
  • Cultural Impact: Creating a culture of learning and growth within your team not only boosts morale but also strengthens the entire organization. When your team members feel challenged and supported in their professional development, they’re more engaged and motivated to contribute their best work.
  • Preparation for Growth: By nurturing the skills and talents of your team members, you’re preparing the organization to adapt and grow. A team that is continuously learning and evolving is better equipped to handle the new challenges that are just around the corner (whether you see them coming, or not).

Neglecting your team’s development can have serious consequences. Employees who feel stagnant and unchallenged are more likely to become disengaged. Disengaged employees will leave, or worse, they’ll choose to stay and become seat warmers—adding nothing valuable to the organization.

People want to learn. They want to be challenged. They are most engaged when they’re pushing the boundaries of their capability, taking on new skills, and becoming more valuable to their organization.

The adage of “it’s faster to do it myself” is short-sighted and will limit your career growth.

Take the time to train and support your team. You will multiply your effectiveness and create a powerful culture of empowerment and continuous improvement within your organization.

Navigating Fear…A Personal Guide to Freedom and Growth

Fear is like that well-meaning friend who occasionally oversteps boundaries. It’s a survival instinct, a leftover trait from our ancestors who needed it to avoid becoming someone else’s lunch. It can guide us toward wise choices and help us steer clear of danger.

Our imagination, on the other hand, is a bit of a storyteller, especially when it comes to tales that can hold us back. With all our experiences and secrets tucked away in our minds, our imagination can whip up some remarkably dreadful future scenarios. And our lizard brains? They thrive on responding to fear.

Fear is undoubtedly real. The fear of failure, loss, embarrassment, injury, loneliness, helplessness, and death can have profound impacts on our thoughts and actions. However, if we recognize, understand, and confront these fears head-on, it will be like flicking on the lights in a dark room – suddenly, the monsters lose their scariness.

By acknowledging that fear is a living part of us, we can take steps toward asserting our control over it. Fear shouldn’t be in the driver’s seat. 

“Yea, though I walk through the valley of the shadow of death, I will fear no evil: for thou art with me; thy rod and thy staff they comfort me.” – Psalm 23

We aren’t alone in this journey of conquering fear. We have a loving God, supportive family, and caring friends to help us face our fears. They can offer a broader perspective and lend a hand when we need it most.

Life is a rollercoaster of unknowns, and fear hates rollercoasters. Instead of fearing the unknown, befriend it. New ideas, experiences, and relationships? Embrace them as opportunities, be curious, and let the adventure unfold.

Life is rarely easy, and sometimes truly terrible things happen to us. But, fear should be the backseat driver, not our navigator.

“I must not fear. Fear is the mind-killer.

Fear is the little-death that brings total obliteration.

I will face my fear. I will permit it to pass over me and through me.

And, when it has gone past, I will turn the inner eye to see its path.

Where the fear has gone there will be nothing. Only I will remain.”

–Paul Atreides in the novel Dune, by Frank Herbert

Photo: Why hot air balloons? Well, taking a ride in a hot air balloon would not be possible if we let fear make the decision. I’m happy to report the balloon ride was amazing!

I have one favor to ask:  If you find this information useful, please forward and recommend it to someone else.  Thanks! 

The Dance of Light and Dark

I originally wrote this poem eight or nine years ago.  It was an exercise in using contrasting words, contrasting rhythms, active and passive voices, sensory symbolism, and a few other style toys that I thought would be fun to try (for a hobbyist writing nerd).

As often happens when I write, the theme I had in mind when I started was quickly overtaken by other ideas.  The words and symbolism began pointing the way.  A new theme slowly emerged.

Then, just as I was gaining momentum, some shiny objects interrupted, and I set this poem aside.  A whole bunch of amazing life events started happening and years (eight or nine to be exact) came and went.

This poem sat on the hard drive of what would become my “old” computer.  When I moved over to the new computer, somehow all the data didn’t get transferred properly to the new computer (or to any of the cloud storage locations I use today).

I forgot about the poem until a couple of weeks ago when I was looking for a fictional story I’d written.  After some searching, I realized the only place it could be was on that old computer that we hadn’t turned on in years (and that we kept for some reason).  Imagine my surprise when I was able to boot it up and look around on the hard drive for some of my old (nearly lost) work.

I found that fictional story I was looking for (maybe I’ll publish it in some form in the future), along with a bunch of other work I had forgotten…including this poem.  Again, shiny objects intervened, and I didn’t get around to re-reading this poem until today.  The toys I’d been playing with so many years ago were just lying about where this big kid had left them.

I picked up my writing toys and continued playing with the words, the styles, and the symbols.  The theme that was there so many years ago was showing itself but in a new way that I hadn’t quite seen in the past.  Again, the words and symbols pointed the way (just like Mr. Cox told us in eleventh grade English class).

I hope you enjoy it.  Let me know what you think in the comments.

 

The Dance of Light and Dark

Lengthening shadows descend across the forest floor.

The perpetual dance as day gives way to night.

Glorious palettes of color and light,

Surrendering to shadows in the growing darkness.

 

The air grows cold with the smell of decay.

Death wins a battle in its forever war on life.

 

Your heartbeat echoes behind your ears.

A quiet rhythm of life.

You hear the mournful wail of a distant companion, howling for a moon not yet risen.

 

Stars shine like pinholes through a curtain.

The moon rises in the distance, casting new light in the dark.

 

While creatures of the night toil in the shadows,

Hunting and evading, hiding and pouncing, dying and surviving.

They don’t know what their future holds.

Pain or comfort.

Life or death.

 

Trees moan quietly as they sway against the wind’s unending assault.

Each is alone in the crowd to persevere as they must.

These trees know without knowing that morning will come.

A distant dream in the long cold night that’s just beginning.

 

Morning brings new light.

An eternity of hope.

Wistful breezes carry the freshness of this glorious day.

The sun lends its brilliant glow to all that it touches.

 

A new day, with promises to make.

Promises to fulfill.

Promises of life, of love, of laughter, and joy.

 

This dance of light and dark,

Of hope and despair,

Of life and death.

An eternity before,

An eternity after.

This dance is our journey.

This dance is each of us.

 

Photo by Casey Horner on Unsplash

 

 

What you delegate matters…

There isn’t a human being on this planet who can carry an entire organization themselves…

Whether you run a Fortune 500 company or a one-person shop, your ability to delegate will be the difference between success and failure.  Delegation may be to an employee or a trusted vendor.

Delegation allows you to multiply yourself.  It also provides an opportunity for your direct reports to grow within your company.

Right about now, you should be nodding and saying, “Obviously, Bob, tell me something I don’t know!”

So, you understand the importance of delegating.  Awesome!

Consider these questions about what you’re delegating, based on the way some managers and company owners I’ve worked with over the past 35 years view the topic:

  • When you delegate, are you focusing on your schedule, or on your direct reports’ growth?
  • Do you view delegation as the art of offloading tasks you don’t want to do, or tasks that are better suited to the expertise of one or more of your direct reports?
  • Do your direct reports own a specific role or job that’s critical to your organization, or are they merely one of your assistants, waiting for a list of today’s tasks to come from you?
  • If you draw a flowchart of how your organization functions, how many of the process lines route through your head where some type of decision or approval takes place before the process can move to its next step?
  • How many employees do you have waiting to talk to you? Do you feel empowered by how long the line out your door is each day?
  • When faced with a crisis, or a short-term deadline, do you pull back all that you’ve delegated so you can do everything yourself to make sure it’s right?
  • When you delegate the responsibility for a task to an employee, do you trust them enough to also delegate the authority they need to own that task? If not, why not?

I worked with a manager many years ago who told me how great it was that he had a line of people waiting to see him every time he came back to his office.  He said it was the first time he had felt important in his life.  Wrong answer, Mr. Important Guy!

I worked with another who told me that, “These people (referring to pretty much everyone in his department) don’t work well under pressure.  Whenever we have a tight deadline on a deliverable, I usually stay late and get it done myself.  That way I know it’s right.”  Wrong answer, Mr. Martyr!

There isn’t a human being on this planet who can carry an entire organization themselves…even though many try.  Sometimes, they even fool themselves (and others) into thinking they do it successfully.

The power of any organization comes from its ability to properly delegate, multiply its talent, and foster employee growth.  By the way, sometimes the cost of that growth is allowing your employees to make mistakes, or to successfully complete a task in a different way than you would have.

Get delegation right, and everyone wins.  Get it wrong, and your employees will stop learning.  Their motivation will wane and your organization will ultimately fail.

It’s only a matter of time.

Photo by Suzanne D. Williams on Unsplash

Blame and Our Ego

Why do we play the blame game?

“If you get your ego in your way, you will only look to other people and circumstances to blame.” –Jocko Willink

Here’s a thought experiment…

Looking back over the past few weeks (or months, or years), how many times did you blame:

  • someone
  • some thing
  • traffic
  • an injury
  • a disability
  • the weather
  • the economy
  • the government
  • your boss
  • your employee
  • social media
  • a company
  • a bad memory
  • anything but yourself?

No matter the subject, there are plenty of candidates for our blame…as long as we can aim it outward.

Our ego prefers blaming “the other” rather than accepting responsibility.  Life’s easier that way.

Blame doesn’t just apply to things that happened in the past.  Blame is most powerful (and crippling) when it prevents something from happening in the future:

  • I won’t be able to make it out there tomorrow. The traffic is just too crazy at that time.
  • I hate this job, but I don’t have time to learn a new trade.
  • I’d love to help you move, but with my bad back, I wouldn’t be very helpful.
  • There’s no way I’d ever start my own business in this economy. Besides, who needs all the government regulations and hassle?
  • It’s way too cold out there to go for a walk today.
  • I’d love to travel more, but there’s no way my boss would ever give me the time off.

How many times have you used blame to avoid doing something new, or something that could fail?

Blame is useful when it establishes a foundation for improvement.  When it represents a first step toward identifying root causes that can be solved.

Beyond that, blame has very little value, except stroking our ego (and keeping us nice and warm in our cacoon of status quo).

Photo by Casey Horner on Unsplash

That’s all great. But, what does your customer think?

The customer is the only reason we exist…

  • “We had an awesome meeting yesterday. We finalized our growth plans for next year.  We’ll be presenting them to the CFO next week.”
  • “That conference was amazing. The speakers really hit the nail on the head about what’s coming in our industry.”
  • “We finished all the employee reviews before the deadline. We start every year with this fire drill!  I’m glad that’s behind us!”
  • “This new software update will finally fix our scheduling problems.”
  • “The year-end financials are done, and our tax filing is happening on time this year.”
  • “Our new branding colors are excellent. They really pop on our mobile app!”
  • “The holiday party committee met, and we’ve got our recommendations for the venue and party theme this year. When can we meet to finalize the plans so we can put money down on the venue?”

What do all of these have in common?

They’re all statements I’ve heard, or said, during my professional career.  I could’ve rattled off 30 more sentences just like these.  All would have represented important activities, milestones, discoveries, inventions, process improvements, or events within the companies I’ve managed (or owned).

But, none of them represented what our customers think.  The customer, in this case, is the person or company that’s paying us for our products and services.

None of the sentences describe us communicating directly with our customers or our prospective customers.

None of them focus on why our customers use our products and services.

None provide a greater understanding of how our customers relate to us.

None help us understand how important we are (or aren’t) in their life.

Are we just a faceless machine that delivers something our customer needs at this moment?  Are we merely a utility to them?

If we disappeared tomorrow, would they miss us?

Do they know who we are as a company?  Do they know anything about our values?  Do we know what our values are at this company?

Do they care about our branding colors, or that we’re having a nice holiday party this year?  Probably not.

Even when we fail to ask, our customers have powerful ways to tell us how we’re doing:

  • When they continue paying us, we know that they value what we’re doing today. They haven’t found anyone else who does it better, cheaper, or both.  They haven’t found anyone that they think cares more about them than we do.  We’ve won today.
  • When they call or write to complain or ask for something new and improved, we can infer that they care enough to ask. They trust that we’ll listen.  Our response lets them know whether their trust is well-placed, or not.

Winning today is nice.  Winning tomorrow, next week, next month, and next year is far more important when it comes to customers.

While we take care of all the tasks associated with keeping our organization afloat, it’s easy to forget why our organization exists in the first place:  to serve our customers and attract new ones.

The customer is the only reason we exist.

Something to keep in mind the next time you put off calling your customer back until after you’ve finalized your company’s holiday party plans.

P.S.  This riff about customers applies to our internal customers as well.  After all, our internal customers are often the ones who deliver service to our external customers.  If we fail to serve our internal customers, you can easily guess what’s going to happen to our external customers.

 

Photo by Tyler Nix on Unsplash

Why the 90-Day Rule is So Powerful

With the advent of the internet, and then smartphones, we’re able to access the outside world on-demand from just about anywhere.  The flipside is that the outside world can access each of us just as easily.

Friends and colleagues can send us an email or text at any time.  They can use a selection of apps to “ping” us from across the world with information, photos, articles, or project status updates.

And, although rare these days, people can even call us on our smartphone…trust me, it still happens.

In all these instances, the expectation is that we’ll be fully accessible, and ready to respond immediately to any and all issues, questions, or opportunities that come our way.

An immediate-response, immediate-judgment, immediate-decision-making model of interaction is the new norm.  We train our brains to quickly scan complex situations with the goal of rendering snap decisions that we can provide as part of our response(s).

There’s just one problem:  creating this speedy-response capability eliminates the one thing that many decisions (especially complex and long-term decisions) require:  TIME

Time and space are exactly what we need to make our most effective decisions.

Time to absorb information at our own pace.

Time to immerse ourselves in a new situation before being forced to judge it or make decisions about it.

Consider the person who gets a new job.  This new job is going to be amazing.  It’s what they want to do, and it pays a lot more than their last job.

It’s normal to visualize all the ways to be successful in the new job.  It’s normal to think of how to spend the new-found money.

It’s also normal that once the work starts, the new job won’t be as amazing as it seemed.  After the first week, the job and the people at the new job may seem like a nightmare.

Or, the new job is as amazing as it appeared and the people are awesome.  But the work is highly technical and challenging.  Doubts can creep in about whether it’s a good skill set fit.

The truth is, in the first week (even the first month) of new things like jobs, relationships, or workout routines, we don’t know enough to judge.  We may think we know.  We don’t.

This is where the power of the “90-Day Rule” shows itself.  What is the 90-Day Rule?  It’s something I made up that says for the next 90 days, I’ll immerse myself in the new thing (job, workout routine, etc.) without any preconceived judgment, without any pressure to decide, and without any thoughts about alternatives.

If I’ve decided to do this new thing (after days, weeks, months, sometimes years of contemplation), I’m going to give it at least 90 days before judging it.

In the new job example, consider how freeing a 90-day moratorium on judgment will be.  You’re not judging the new people.  You’re not judging the new company.  You’re not judging your ability to perform in the new job.  You’re not even judging the commute.

No judgments means you can focus on what it takes to be as successful as possible in the new job.  All the energy you would have focused on making judgments and other distracting decisions is channeled fully into the most valuable tasks.

What about all that new money you’re earning at this new job?  What if you give yourself 90 days before spending it on all that new stuff?  Have a nice dinner to celebrate the start, and then wait 90 days.  You’ll have plenty of time to spend all this new money on the 91st day.  What’s your hurry?

When was the last time you gave anything 90 minutes before passing judgment?  It’s time to give important decisions at least 90 days before passing judgment.

You’ve decided on this course of action.  Let it play out.  Give it room.  Let it breathe.  See where it goes.

Give yourself the power of time.

Photo by Ümit Bulut on Unsplash

 

Letting Go

You are not what has happened to you…

“If there are pieces of your past that are weighing you down, it’s time to leave them behind.  You are not what has happened to you.  You are someone unimaginably greater than you have ever considered, and maybe it’s time to consider all the possibilities that are within you.”  –Matthew Kelly

How much baggage are you carrying from your past?

The mistakes you’ve made.  The opportunities you missed.  The disappointments.  The tragedies.  The could’ve beens and the should’ve beens.  The people you still won’t forgive.

Letting go doesn’t mean forgetting your past.  It doesn’t mean ignoring the lessons you’ve learned.

It means forgiving yourself and forgiving others.  It means loving the amazing person you’ve become and letting go of the person you or anyone else thought you should have become.

Each of us is a work-in-progress.  We have an opportunity every day to define our future.  But, it’s impossible to choose our future while burdened with all the weight of our past.

It’s time to let go.  Drop the weight.  Drop the guilt.  Drop the anger.  Drop the regrets that quietly gnaw at your core.

Let go and prepare yourself for the awesome future that you choose.

As Matthew Kelly says, “You are someone unimaginably greater than you have ever considered.”

Photo by Gianandrea Villa on Unsplash