Tag: Curiosity

Enriching Others – the Best Path to Leadership Success

“You can have everything in life you want, if you will just help enough other people get what they want.” – Zig Ziglar

I remember a friend of mine who was promoted from being a very successful salesman to being the branch manager for a large insurance company.  It is amazing to think this was almost 30 years ago. 

He told me that he’d finally get to tell people what to do, and he looked forward to that.  Plus, he’d get to take long lunches and charge the lunches to his expense account. 

I knew that if that was his approach to his new manager role, he’d probably fail miserably…and quickly.  I told him as much. 

I suggested that he start by meeting with his new team members one-on-one. Just because he’d worked alongside many of them before didn’t mean he knew them well enough as their manager. I encouraged him to take the time to understand each of their roles, how they saw their future, and what they hoped to see change at the company.

I said it would help him get to know them and, even more importantly, show them he valued them and wanted them to succeed. And if he let them know that he needed their help, too, it would go a long way. This wasn’t just his chance to lead, it was a chance to connect directly with each team member.

He thought that was a waste of his time.  He had been a very successful salesman, knew how the company operated, and already knew what made the branch tick.  He told me that he knew what needed to be fixed and he’d hit the ground running to get those changes implemented. 

I saw him again about three or four months later.  When I asked him how his new job was going, he just shook his head.  “Not good.  Nobody is listening to me.  I’ve had a couple of people quit already, and I think some others are out looking for new jobs.  Our sales are way down.  My boss is asking me what I’m going to do about it.”

I didn’t say, “I told you so,” but that’s what I was thinking. A few months later, he was demoted back to sales, but at the lower pay structure in place for new hires. Not long after that, he left the company.

I’ve been blessed with multiple opportunities to take over business operations in fields where I had little or no expertise or experience.  Sometimes, from outside looking in, I had some ideas about how things should operate, but I always kept it to myself when I arrived. 

Even in situations where I thought I knew all the answers, I purposely and methodically asked as many questions as possible.  I took my own advice to meet with as many employees as possible, asking them about their job, how they do it, why they do it, where they hope to be in the future, the problems they are having, the things the company is doing wrong, the things the company is doing right.  There are no wrong answers in these types of discussions.

It is truly amazing how much a new manager can learn from the people already in place, especially if that manager genuinely wants those people to be successful.  It also helps to be extremely curious and thirsty to learn as many details about an operation as possible. 

The most successful managers I’ve known have operated this way.  They ask questions and listen carefully to the answers.  They work as hard as they can to help each of their team members get what they want (as Zig so eloquently said). 

If you’re stepping into a leadership role with the mindset of lording authority over others, expecting everyone to follow your lead just because you’re in charge, you might have short-term success, but it won’t last. Real leadership is about seeking ways to enrich others and the organization before yourself. And in doing so, you build an environment of trust where people thrive and truly enjoy their work.

Helping others succeed isn’t just a management tactic.  It’s the only way to real success.

When you lift others, you rise too.

Photo by Matteo Vistocco on Unsplash

In the Steps of Trailblazers

I’ve probably hiked or biked hundreds, maybe thousands of trail miles in my life.  Most of the trails had been there for many years…even decades. 

Other than clearing some fallen branches from a trail or participating in a trail volunteer day, I never gave much thought to how the trails were built, or who originally built them.  They were always there.  It didn’t matter if the trails started out as animal paths, or were built by hand, carved through the forest.  The trails seemed to belong right where they were.  

My perspective shifted when we were fortunate enough to purchase acreage that includes a forested hillside, a mostly dry pond, rocky escarpments, and a meadow thick with trees and scrub brush. 

Where others may have seen a tangle of impenetrable forest, I could see trails winding through it, paths crisscrossing up and down the hill, around the pond, and maybe a little campsite down in the meadow under the tall trees. 

I had no idea where to start or where exactly the trails would go.  I just knew the hillside and meadow were calling for a trail system and a campsite that my family and friends could enjoy exploring for years to come.    

When we moved here, I didn’t own a chain saw, a tractor, or any of the fancy attachments that make tractors such useful (and fun) tools.  I had the standard set of homeowner hand tools from our lifetime of living in a tract home that didn’t have a yard big enough for a lawn.

The real work began when our new property was hit by a 90 mile per hour derecho that effectively found all the unhealthy trees and snapped them in half or knocked them to the ground.  As I worked my way across our property over the next six months, cutting and clearing all of the downed trees (40-50 trees in all), I got a ton of practice with my new chainsaws, my upgraded tractor (the small one we purchased initially didn’t cut it, so I did what every tractor guy worth his salt does when faced with this dilemma…I upsized), the 5-foot brush hog attachment, and the front loader grapple attachment. 

As I worked to complete the clearing process, I could see where new trails might go.  As I brush-hogged large swaths of overgrown scrub brush and brambles, new openings showed themselves.  In the areas where I cleared away the dead and fallen trees, nice new grassy areas greeted the sunlight that finally penetrated to the ground.  I could see how trimming up some of the remaining trees would improve the sight lines through the area. 

Once the land clearing process was mostly done, the real trailblazing process began. Deciding exactly where to cut the trails, which routes worked best given the lay of the land, the gradient of the hillside, natural features, and tree coverage.  Could I veer up and to the right a bit to maintain the trail flow while leaving more trees intact?  Will a hiker be able to maintain their footing if I use the existing (slightly) flatter terrain on the hillside?  Can I make this trail intersect in an interesting way with the other one that’s 200 yards away? 

So far, I’ve been talking about literal trails and the (rewarding) process of carving a trail system by hand into my property.  I’ve known my share of trailblazers in life and work, and I’ve even been one myself on occasion. It’s funny how, like the paths I was carving through the woods, new trails—whether they’re businesses, inventions, ideas, or methods—often seem inevitable after the fact.

Once they’re established, they feel as if they’ve always been there. But every one of those trails began with someone willing to face the unknown, to push forward without a clear end in sight, risking failure or embarrassment in the name of carving a new path. 

Only the people who actually built these trails know what it took to get there.  The obstacles that had to be moved, the dead ends they hit along the way, their moments of doubt. They alone understand the learning curve, the time, and the sheer energy it took to bring the trail to life. And as they move forward, bit by bit, the final route often ends up looking different from what they first imagined.

Our new trail system is amazing.  It has straight sections, switchback sections, offshoots, shortcuts, climbs, and descents.  Parts of the trail are under a tunnel-like canopy of thick forest and other areas open to the sky, providing amazing hilltop views.  Walking along the trails feels like the landscape was made for them…even though there were countless hours of planning, experimenting, cutting, clearing, and adapting along the way.     

Sometimes the trailblazer is driven by an obsessive need to see where the trail can go.  To see what lies over the next hill, or around the next bend.  Others visualize how their trail will be enjoyed for years (decades?) to come. 

While their motivations may differ, the result is often the same.  A path that seems to have always been, enjoyed by countless people who may never stop to wonder how it got there. 

For those who wonder, the trail offers something more than just a route.  It’s a reminder that someone, somewhere, once walked an untamed path and decided it was worth carving a trail for those who’d come later. 

Photo by Judy Beth Morris on Unsplash

Process Over Outcome — The True Value of Life’s Challenges

The year spent training for a triathlon isn’t just about race day.  It’s about the discipline, endurance, and self-discovery that come with each mile ran, every beach swim, and each grueling mile logged on the bike.  The race is the goal, but the transformation to triathlete happens during the journey to the starting line. 

What about Basic Training for the Marine Corps (something I haven’t personally experienced)?  Recruits aren’t merely learning the basic skills they’ll need to be successful.  They are becoming something entirely new…a Marine. The recruit is transformed into a Marine by the training process.   

Consider a four-year college degree.  It’s been said (not sure who said it first) that the main thing a recruiter learns about a college graduate is that they had to apply themselves adequately over a four (or five, or six) year period to get enough class credits to graduate in their chosen major. Each college graduates’ journey is different, and that journey is often as valuable as the classes they had to take to get their degree.  

Even smaller experiences like a short hike, a long drive to visit family, or a phone call with a friend can offer more than just their immediate outcomes. They can provide moments of reflection, connection, and growth.

Life’s experiences are not just a series of goals to be checked off or memories to be cherished.

When we learn to enjoy the process and the lessons along the way, we gain something far more valuable: growth, understanding, and the ability to appreciate the transforming power of our journey.

 Photo by Matt Howard on Unsplash

Embracing the Unknown: Why Young Entrepreneurs Can Thrive

I follow a small handful of Youtubers.  Most of the channels I watch focus on small business owners in various industries, or folks who are building an independent lifestyle…mostly off-grid. 

I love to watch them create something valuable and useful out of nothing but an idea and their belief that they can do it.  Sometimes they succeed on their first try, other times they need to adjust and try again.  I admire their willingness to push themselves way outside their comfort zone in pursuit of the way they want to live.      

This past weekend, I watched as the twenty-year-old daughter of someone I follow took the plunge to start her own coffee house.  She has 1-2 years of experience being a barista and talked about how much she loved that job, her teammates, and her customers. 

She told a nice story about how her mom met her dad 20-plus years ago.  He and his band came to perform at the coffee house where her mom worked as a barista.  She said that she would be investing her life savings in this new venture. 

She started by leasing a 1,900 square-foot space that had all the bones to become a great coffee house location. She and her mom set about visualizing and planning the space, identifying the equipment she’d need, and how they’d work together to remodel the space.  They talked about where the small kitchen would go, how the prep tables would be organized, where the coffee counter and espresso machines would go, how the space would be decorated for comfort and a relaxing vibe. 

As I watched them walk around visualizing, the experienced business manager in me started thinking about all the paperwork she’d need to file.  The health code permits, the special equipment she’d need, the certifications that may be required to serve food, the creation of a business and DBA, opening bank accounts, capitalizing, and accounting for the business…sales and income tax filings. 

I wondered how many customers she’d need to serve each day to generate an adequate cash flow and profit.  Had she identified her suppliers?  Did she know the supply costs yet?  How many employees would she need to hire to cover all the shifts?  Was she ready to establish a payroll process for her new employees, establish HR systems, purchase the various insurance coverages she’d need, including worker’s compensation coverage. 

Cut to the next scene in their video, and they’re filing the DBA paperwork, and starting to file the health code paperwork and forms.  It turns out that there is a healthy server certification that she’ll need to obtain (which includes a ton of study materials and a written test). 

She was undeterred.  She plowed straight into the process, all the while renovating and remodeling the space along with the help of friends and family. It was truly a labor of love for her.  After 3-4 weeks of work, the place was starting to take shape. 

What happens next?  I’ll be tuning in next week to find out.        

There’s a prevailing stereotype that youth and inexperience are synonymous with recklessness and abandon.

How can this 20-year-old possibly know enough to successfully launch her new coffee business? 

Look more closely and it may be that her lack of experience and knowledge are the catalyst for her leap into entrepreneurship.  She knows that she doesn’t want to work for someone else, and she loved her experience being a barista.  Why not create her own coffee house?   

One of the paradoxes of entrepreneurship is that knowledge, while valuable, can sometimes become a barrier to action. Older generations, armed with years of experience and a deep understanding of the intricacies involved in starting and running a business, may find themselves paralyzed by the fear of failure, or an unwillingness to put in all the work they know lies ahead. Knowing what they know, they can easily talk themselves out of almost anything.

On the other hand, young entrepreneurs often possess an infectious optimism and a sense of invincibility that propels them forward. Unencumbered by the weight of past failures or the mounting responsibilities of adulthood, they approach new ventures with a boldness that can be both exhilarating and inspiring. Their willingness to take risks stems not from ignorance, but from a belief that they can overcome any obstacle that stands in their way.

They are adaptable, more willing to pivot and change course when facing unexpected challenges. They haven’t yet become set in their ways or entrenched in established routines, allowing them to embrace change with a sense of excitement rather than fear. They view setbacks not as roadblocks, but as opportunities for growth and learning.

Young entrepreneurs understand the value of learning by doing. They’re not afraid to dive into the nitty-gritty of running a business, knowing that experience is the best teacher.

Will any of it be easy?  No.

Will she have moments of self-doubt, and fear of failing?  Yes. 

Will she overcome the wall of worry and doubt, plus all the challenges associated with owning and running a successful business?  Maybe, but I know she has what it takes to make it successful. 

Would I open a coffee house at this point in my life?  Nope. 

But I love that she’s pursuing her dream.  I love that her parents are there to help.  I can already see that they’re being supportive, but also letting her drive the process, take the risks, and make the decisions. 

If she were to ask for my advice, I’d tell her to consider the following (in no particular order):

  • Create or join a network of trusted allies and service providers.  Join the local Chamber of Commerce, a BNI chapter, or a group that has other business owners as members.  You’ll get to meet other entrepreneurs, compare notes with them, and many of them will provide services and expertise that you can use.
  • Focus on the customer’s experience in everything you do.  Advocate for your customers and they will advocate for you.
  • Start your marketing and awareness campaign long before the day you open your business.  While you’re remodeling the interior or your space, take the time to remodel and brand the exterior.  Put up “coming soon” signs.  Try to generate as much anticipation in your surrounding neighborhood as possible…again, long before opening day. 
  • If possible, ensure that your business has at least 3 months (or more) of operating capital in the bank at any time.  The more, the better.  You never know when something unexpected might happen…a big expense or capital investment opportunity, or maybe a cyclical downturn in your business. 
  • Remember that leaders always eat last.  This means you’ll probably have some lean times, financially.  Keeping your business healthy and paying your employees must come first.  It’s quite possible that you won’t be pulling anything that looks like a paycheck from your business for 6-12 months.  Prepare for this and realize it’s completely normal.   
  • As you hire employees, whether they’re part-time or full-time, make sure they know your values, why your coffee house is special, why they are fortunate to be part of your team and that you feel blessed and fortunate to have them on your team. 
  • Advocate for your employees, but don’t be afraid to quickly let go of employees who aren’t embracing your company culture. You need to employ believers in your mission…anything less is unacceptable.  I don’t remember who said it but hire slowly and fire fast.  Both are extremely difficult to do in practice but will pay off with amazing results if you’re able to do it. 

p/c – Nathan Lemon – Unsplash

Want to see what happens next with Belle’s coffee house?

Navigating Fear…A Personal Guide to Freedom and Growth

Fear is like that well-meaning friend who occasionally oversteps boundaries. It’s a survival instinct, a leftover trait from our ancestors who needed it to avoid becoming someone else’s lunch. It can guide us toward wise choices and help us steer clear of danger.

Our imagination, on the other hand, is a bit of a storyteller, especially when it comes to tales that can hold us back. With all our experiences and secrets tucked away in our minds, our imagination can whip up some remarkably dreadful future scenarios. And our lizard brains? They thrive on responding to fear.

Fear is undoubtedly real. The fear of failure, loss, embarrassment, injury, loneliness, helplessness, and death can have profound impacts on our thoughts and actions. However, if we recognize, understand, and confront these fears head-on, it will be like flicking on the lights in a dark room – suddenly, the monsters lose their scariness.

By acknowledging that fear is a living part of us, we can take steps toward asserting our control over it. Fear shouldn’t be in the driver’s seat. 

“Yea, though I walk through the valley of the shadow of death, I will fear no evil: for thou art with me; thy rod and thy staff they comfort me.” – Psalm 23

We aren’t alone in this journey of conquering fear. We have a loving God, supportive family, and caring friends to help us face our fears. They can offer a broader perspective and lend a hand when we need it most.

Life is a rollercoaster of unknowns, and fear hates rollercoasters. Instead of fearing the unknown, befriend it. New ideas, experiences, and relationships? Embrace them as opportunities, be curious, and let the adventure unfold.

Life is rarely easy, and sometimes truly terrible things happen to us. But, fear should be the backseat driver, not our navigator.

“I must not fear. Fear is the mind-killer.

Fear is the little-death that brings total obliteration.

I will face my fear. I will permit it to pass over me and through me.

And, when it has gone past, I will turn the inner eye to see its path.

Where the fear has gone there will be nothing. Only I will remain.”

–Paul Atreides in the novel Dune, by Frank Herbert

Photo: Why hot air balloons? Well, taking a ride in a hot air balloon would not be possible if we let fear make the decision. I’m happy to report the balloon ride was amazing!

I have one favor to ask:  If you find this information useful, please forward and recommend it to someone else.  Thanks! 

Discuss or Defend?

The search for alignment, a conclusion, a decision, or an all-out victory often trumps everything else…

Discussing involves active listening.  Curiosity.  Openness.  It requires genuine interest in ideas, even if they contradict your own.

Defending involves taking and holding a position.  Looking for openings to argue against another idea.  Preparing your response, while you should be listening.

Discussing takes time.  Discussing requires courtesy, respect, and patience.  Defending, not so much.

Most discussions we see on TV, or hear on the radio, aren’t discussions at all.  They’re exercises in defending.  Questions and answers are metered out in an attempt to defend one position or another.

It’s often the same in a business setting.

The search for alignment, a conclusion, a decision, or an all-out victory often trumps everything else, including a meaningful exchange of ideas.

How often do you defend, instead of discuss?  Be honest.  We’re just discussing here…no need to get all defensive.

What if you went through an entire day without defending?  Think you could do it?

 

We Are All Mountain Climbers

Until you face a climb yourself, you can never fully understand what it takes.

AlanAroras--Mt Everest 2013

There it is…Mount Everest from the air.  Each year, about 150-200  climbers attempt to reach its summit, 29,029 feet above sea level.  There are thousands of other mountain peaks in the world, but Everest is the highest, and most challenging.  Of course, from this angle it looks pretty tame.

That’s the thing about mountains.  Perspective is everything.  Until you face a climb yourself, you can never fully understand what it takes.  Watching others make the climb, or hearing their stories about what it was like, are no substitute for taking on the climb for yourself.

Look around you.  If you look closely, you’ll see that each of us are climbing a mountain.  Some mountains are short and easy, while others are as high or higher than our friend, Mr. Everest.

This is the point where I could wax on poetically about striving for the highest peaks in life, chasing ever higher summits, new vistas, and new challenges.  Yes, do all of that.  Don’t let anyone stop you…especially yourself.

No, I’m not going to talk about the standard, inspirational mountain stuff.  Instead, I’m going to talk about weight.

When embarking on a climb, is it better to carry twenty pounds, fifty pounds, or one-hundred pounds of gear on your back?  Obviously, all things being equal, less weight is better.  Gravity is not your friend.

How much weight are you carrying on your climb?  Only the essentials?  Anything extra?  Are you carrying baggage that won’t be used?  Why?  Carrying all that extra baggage isn’t helping you reach your summit.

What about your fellow climbers, especially those closest to you?  How much extra baggage are they carrying?  How much of it is yours?

The best strategy for extra baggage (and its unnecessary weight) is to avoid packing it in the first place.

 

 

Photo Credit:  Alan Arora, who owes me some details on how he was able to be in the cockpit jump seat of an Airbus A319 at the perfect time to capture such a beautiful shot of Mount Everest.

Wanna Learn Something? Think Like a Teacher!

You try to listen and stay focused. Your mind wanders a bit. You force it back in line. After all, there may be something useful here that you can apply to your work…

You’re sitting in a training class.  The instructor is describing some new set of management concepts or the latest system enhancements.  You try to listen and stay focused.  Your mind wanders a bit.  You force it back in line.  After all, there may be something useful here that you can apply to your work.

Later, someone asks you how the class went.  You shrug your shoulders, reporting that you learned a couple of new things.  You then have trouble describing what you’ve learned.  Not an inspiring endorsement.

Imagine the same training class.  But, now you’re there to learn the material well enough to present the same class to another group next week.

You don’t get to pick and choose what applies to your work.  You need to learn the subject in its entirety.  Preparing to teach a subject requires active learning.  You’ll watch how the material is presented, the visual aids and examples the presenter uses, and the way the presenter moves around the room.  Nothing less than full mastery of the information will suffice.  Anything less could lead to failure when it’s your turn to teach.

Do yourself a favor.  Prepare like a teacher, learn like a teacher, and think like a teacher.  The truth is, you will be teaching this class next week…to yourself, as you try to remember and apply what you learned in the class.

Curiosity and Zombies

Curiosity is better than shotguns…

Are you genuinely interested in how something works, why things happen, what people think?

Do you look at articles describing how some industry you’re not a part of is facing a new market or regulatory challenge?

Are you entertained to learn that Starbucks Frappuccinos and iced coffees may be changing ice cube usage customs in Europe?

Do you click on links to articles about Africapitalism and venture philanthropy?

Have you ever imagined what it would be like to “fly” off a cliff wearing a Wingsuit?

Do you wonder how the education systems of the US can be improved by the proliferation of MOOC’s and alternative learning services like Udacity, Khan Academy, and others?

Do you marvel at how a rocket engine made mostly of solid rubber can power a spaceship launch?

Do you look at things as they are, and imagine how they could be changed by process improvements, new inventions, or new technology?

Are you an “early adopter” of new ideas?

The ultimate question is:  Are you curious?

The happiest and most successful people I know are curious.  They choose to be explorers in a modern world.  Pursuing answers to what, where, who, how, and (of course) why is what makes them tick.  Their curiosity is the key to an engaged existence.

They may not find, nor like, all of the answers.  That doesn’t stop their insatiable curiosity to learn more.

Show me someone lacking curiosity for life, and I’ll show you the closest thing to a living, breathing member of the walking dead.  Who knew curiosity would be better than shotguns against zombies?

Why?

One of the most powerful words in our vocabulary is:  Why?

In the hands of a toddler, it can become one of the most challenging.  I remember a number of conversations with my daughters when they were in that 2-5 year-old range.  They demanded the most thorough explanations of just about everything imaginable.  I know that my wife and I heard the word “Why” at least a hundred times a day.    

Why is it so powerful?  Why do toddlers use it so much?  Simple.  It opens our minds to new information.  It drives learning.  It fuels the fire of curiosity that burns within each of us.    

Are you using “Why?” as much today as you did when you were younger?  Is the fire of curiosity still burning for you? 

Why not?