You are the Observer: Using the Hawthorne Effect for Self-Improvement

The Hawthorne Effect refers to a psychological phenomenon where humans modify their behavior in response to being observed or studied. This effect was first observed in the 1920s and 30s during a series of studies conducted at the Western Electric Hawthorne Works in Chicago, hence the name.

The studies were designed to investigate the relationship between lighting conditions and worker productivity. But researchers found that regardless of changes in lighting, workers’ productivity improved when they knew they were being observed. This meant that the mere act of being the subject of an experiment or receiving attention could influence individuals to perform better.

It also means this powerful personal growth tool is available to you. It turns out that you are the observer you’ve been waiting for, the catalyst for your own transformation.

“You can’t learn to swim by reading a book about swimming. You have to get in the water.” – Unknown

The Burpee Quest

Funny thing about burpees:  watching someone do a burpee makes it look super easy (barely an inconvenience).  If a Crossfit guy tells you that a good warmup is 10 burpees per minute for 10 minutes, you might think that’s totally doable…until you try it.  You’ll learn about muscles you haven’t used in years.  You’ll be reminded that gravity is not your friend, and that you’re not as coordinated as you thought.

What if you start by doing 10?  Not 10 per minute for 10 minutes.  Just 10.  Each day.

That’s a tangible and doable goal to start.  You can observe (there’s that word) your progress and set incremental milestones for more.  Maybe you move up to 20 per day the second week, 40 per day the third week. 

A great way to keep track of your progress is to track your progress.  Sounds simple…but most people skip the tracking.  Tracking is your way to observe (there’s it is) your progress, and lets you become your own motivating force.  Write the date and burpee count down on a piece of paper, in your favorite journaling app, or maybe in an Excel spreadsheet. 

You are incrementally moving toward 100 burpees in a day.  You’re tracking your progress and will start to see the significance of each step toward your goal.

There’s something else you can observe (that word again).  Your body’s responses while you’re doing the exercise.  It will get easier as you go.  Easy?  No, just easier.  Your body (and mind) will begin to move to a higher level of performance.  Your baseline capability will increase.  Gravity still isn’t your friend, but you’re starting to learn how to partner with gravity to do the next burpee.

“Learning without reflection is a waste. Reflection without learning is dangerous.” – Confucius

It’s been 4 or 5 weeks since you started this quest.  You’re now able to do 3 sets of 25 burpees each day.  You haven’t reached 100 burpees yet, but you’re well on your way.  If you’re like most people, you might observe (there it is) that you can lighten up a bit at this point.  You’ve totally got this.  You don’t need to push as hard to improve from here.  Your goal is in sight.  Don’t fall into this trap!

This is the moment to refocus your goal…push it out a bit…extend the finish line.  You’ve already mastered the movements, now you need to apply discipline and blow past your original goal of 100 burpees per day.  Parlay this achievement into the next goal? 

Maybe actually using the 100 burpees as the warmup that Crossfit guy described.  You’ve been working on just getting to 100 burpees in a day, but what’s the next exercise you can do after your burpee warmup?    

Same process.  Take it in increments, track your progress, celebrate your milestones, welcome to another new baseline, continue to improve, set the next goal.        

How can you apply this to your profession? 

Actively seek opportunities to acquire new skills. Embrace the awkwardness of not knowing exactly how to do something…and do it anyway.  Remember that the satisfaction of learning and growth is uniquely yours. You, as the observer, choose the path of continuous learning.  It’s the best way (the only way) to adapt to the evolving demands of your profession.

Improve your value in increments, track your progress, establish new baselines, continue to improve.  Sound familiar? 

Solicit constructive feedback from colleagues and mentors, appreciating external input as valuable guidance. However, remember that you are the only one who can internalize and implement these insights.  Nobody will do it for you.

“Experience is a hard teacher because she gives the test first, the lesson afterward.” – Vernon Law

Your Keys to Self-Improvement

  1. Consistently integrate self-observation and improvement into your routine, recognizing that only you can chart the course of your personal growth.
  2. Reflect on your experiences, setbacks, and successes, understanding that the satisfaction of improvement is a personal journey. You are the sole interpreter of your progress.
  3. Remain flexible and open-minded, adjusting your methods based on feedback and new insights. As the observer, you continually determine refinements to your approach.
  4. Embrace setbacks as opportunities for growth, understanding that the satisfaction derived from overcoming challenges is a deeply personal experience. Stay committed to your objectives, recognizing that only you can appreciate the significance of your efforts.

The Hawthorne Effect is your friend (unlike gravity).  Use it and always remember that you are the observer, the driver, and the one who benefits most from your continuous improvement journey. 

A Season for Renewal

True renewal is a deliberate act of self-reclamation…

p/c: a recent sunset at our little homestead

Prayer to Saint Joseph the Worker

O Glorious Saint Joseph, model of all those who are devoted to labor,

obtain for me the grace to work in a spirit of penance for the expiation of my many sins;

to work conscientiously, putting the call of duty above my natural inclinations;

to work with thankfulness and joy, considering it an honor to employ and develop by means of labor the gifts received from God;

to work with order, peace, moderation, and patience, never shrinking from weariness and trials;

to work above all with purity of intention and detachment from self, keeping unceasingly before my eyes death and the account that I must give of time lost, talents unused, good omitted, and vain complacency in success, so fatal to the work of God.

All for Jesus, all through Mary, all after thy example, O Patriarch, Saint Joseph. Such shall be my watch-word in life and in death. Amen.  – Pope St. Pius X

In life’s journey, we may find ourselves off course or losing track of our original path. We may even fail ourselves or those we love. It is in these moments that we are being called to profound self-discovery and renewal. 

Renewal is not a passive occurrence.  As the prayer to Saint Joseph states, it requires us “to work conscientiously, putting the call of duty above [our] natural inclinations.”  True renewal is a deliberate act of self-reclamation.  We have a duty to ourselves and those we love to put in the work that leads to our self-transformation. 

It isn’t easy (nothing worthwhile ever is).  It involves adapting, finding new ways, and being intentional about embracing change. 

When we realize that ours is always a season of renewal, that we can “work in a spirit of penance for the expiation of [our] many sins,” then we will be able “to work with order, peace, moderation, and patience, never shrinking from [the] weariness and trials” of our self-improvement. 

May the spirit of renewal be our guide, not diverting us from our journey but enhancing it.  May we find the resilience within us to adapt, renew, and move forward with a fresh sense of purpose and determination.

Term Papers and Preventable Urgencies

Procrastination initiates a cascade of preventable urgencies, turning manageable tasks into overwhelming burdens and sowing seeds of chaos in our future.

Few things strike fear into the hearts of students quite like the term paper.

The teacher lays out the assignment – a substantial research paper requiring thorough analysis and a minimum of 5000 words.  Oh yeah…and half of your grade in the class will be based on how well you do on the term paper.  You have until the last week of the semester to get it done. 

You think about the topic.  You might even jot down some notes on your phone about how you’ll approach it.  But there’s no need to rush on this assignment.  You have plenty of time.  Besides, your friends are heading out to get some tacos and margaritas at your favorite Mexican restaurant.  This term paper can wait another day.    

As the weeks go by, a creeping feeling of impending doom grips your subconscious. You haven’t started work on that term paper.  Growing anxiety and stress become unwelcome companions as the deadline looms closer, and you realize the gravity of the task at hand. 

Unfortunately, you have other things on your plate that need more attention.  Ironically, many of these more-urgent items are other long-term projects that you had chosen to delay…until now. 

The urgency of the term paper magnifies as the deadline inches closer.  The once-manageable project becomes an overwhelming burden. 

You start to question the fairness of the assignment.  How can this teacher expect me to write 5000 words on this topic when I have all these other classes to manage and so little time to get it done?

A cascade of preventable urgencies engulfs your life, leaving you in a world of self-inflicted chaos.

Sound familiar? 

The term paper saga is a small-scale reflection of the self-inflicted busyness and chaos in our lives.    

Only a disciplined and methodical approach to our tasks can break the grip of procrastination.  Our bias must be toward thoughtful and immediate action, not mindless delays to another day. 

The time to start work on that long-term project is now, not tomorrow.  The time to continue work on that long-term project is tomorrow, and the next day, and the next day after that.      

Procrastination is a choice.  Each delay we accept sows seeds of chaos in our future. Every task we postpone adds to the burden our future selves must bear.

The Unsung Heroes: Driving Excellence in the Shadows of Mediocrity

The pursuit of excellence is always a journey worth taking. Do you have what it takes?

It’s an unfortunate truth that a large cohort of our society defines their success as doing the minimum.  For them, success means not failing (or being seen to fail). 

They’re okay with mediocrity, inefficiency, and ineffectiveness. They believe they can’t make a difference anyway, so they welcome the warm embrace of the status quo.  They take comfort in joining the flock of mediocrity. 

Do you find success in simply avoiding failure, or are you one of the rare renegades who can’t stand mediocrity?

In a landscape where inefficiency and ineffectiveness are accepted norms, there’s a shrinking community of individuals who see an opportunity for improvement. They envision a future defined by hard work, creativity, and continuous efforts to break free from the shackles of the status quo.

These unsung heroes view mediocrity as a chance to make a difference. They are willing to undertake the hard work necessary for transformation. These passionate individuals are the driving force behind organizational change, pushing boundaries and overcoming obstacles in the relentless pursuit of excellence.

They are willing to try.      

They’re willing to risk failure, often multiple times, to pull themselves and their organization kicking and screaming toward a better future. 

In a perfect world, organizations would recognize and elevate these passionate individuals, recognizing their contribution. 

Unfortunately, we don’t live in a perfect world.  Status quo is like a warm blanket.  Those who threaten to take away that blanket are often seen as a threat. The well-organized flock of mediocrity is a powerful deterrent to new ideas and improvement. 

Do you have what it takes to be one of the renegades?  One of the unsung heroes? 

Are you willing to toil in relative obscurity, pushing back the walls of mediocrity, making room for excellence in their place? 

Few are up to this challenge.  But organizations count on these renegades for their success everyday…even if they don’t realize it.

The Gentle Shepherd

This poem is dedicated to the Gentle Shepherds God brings to each of us as we make our way along His path… 

Photo by Jelle de Gier on Unsplash

Our pastor recently announced that he’ll be leaving our parish after serving here for 10 years.  Needless to say, he has had a profoundly positive impact on all of us, and he will be dearly missed. 

During his homily last Sunday, announcing that he’ll be returning home to Spain in a few short months, I kept hearing the words, Gentle Shepherd, in my mind. 

I realized these words were describing the amazing and loving man who was speaking to his flock about trusting God and the path He has for each of us.  

Inspired by Father Sergio’s loving service to our parish and his homily last Sunday, this poem is dedicated to the Gentle Shepherds God brings to each of us as we make our way along His path:     

The Gentle Shepherd

Graced with the compassionate love of God,

Through valleys of darkness, and deserts of despair,

He humbly guides his flock.

He is the Gentle Shepherd.

With fidelity to God and His Church,

Our shepherd shares with us the Word of God,

Unwrapping its sacred mysteries for all to hear.

He is the Gentle Shepherd.

Strengthened by our loving God,

He brings great tidings of joy and mercy,

Of God’s forgiveness and redemption.

He is the Gentle Shepherd.

He trusts and serves the Lord,

His purposes and His desires,

By loving and protecting each of his flock.

He is the Gentle Shepherd.

May the Lord’s blessings always shine down upon our Gentle Shepherd.

-Bob Dailey, 2022

Aggressive Confusion

What happens when someone leads with their confusion?

It’s easy to be confused.

To be unclear about new information.

To ask for more explanations.

To need more practice.

But what happens when someone leads with their confusion, defending themselves behind a shield of doubt and uncertainty?

What if they wield their confusion like a weapon, merely to strengthen their grip on the status quo?

Is their objective to understand an idea or to avoid any responsibility for it?

Exploration (of anything) is a journey into the unknown and unexpected.  It can be overwhelming, even confusing.  It should be.  Finding our way through the confusion is how we grow.

We make the choices:

  • Will we decide to push through our confusion?
  • Will we put in the effort to find new clarity?
  • Will we choose to grow?

Or, do we prefer to hide in our comfortable bubble of confusion?

Photo by Hans-Peter Gauster on Unsplash

 

Serve others first…

Tim Ferriss asks a question of most of his podcast guests:

“If you had a billboard that millions of people would see every day, what would you put on that billboard?”

Tim’s guests have given answers ranging from the comedic to the serious.  Some have talked about a cause that is their passion, or an inspirational passage they’d like people to see.

Each time I hear the question, I come up with the same three words:

Serve others first.

Serving others first means:

  • taking others’ needs and desires into account before our own
  • looking out for their best interest first
  • our decisions are more thoroughly considered because we’ll be taking time to think about how our decisions impact others
  • trying to make someone else’s job easier and more rewarding
  • showing someone gratitude for the work they’re doing
  • minding our manners (as my mom used to say when I was a kid)
  • listening to, and respecting others (even if we disagree with them)
  • looking for ways to improve a situation rather than making things worse
  • being the first to forgive.

It’s easy to focus on our own interests and challenges first.  It’s easy to think everything happening in the world is directed toward us, personally.  This “me first” mindset is hard-wired into our DNA…our DNA is selfish about 99.99% of the time.

The tougher path?

It’s the one that leads to serving others first.  It goes against our wiring, which takes significant effort.

None of us will be perfect on this path.  We’ll stumble, and we may even wander a bit.  But, we can be a blessing for others along our journey, and that’s what we should be seeking.

The good news is that following this path gets easier with practice.

Photo by Adrià Crehuet Cano on Unsplash

 

The Value of Goodwill

Do you serve others first?

How much is your goodwill worth?

The accounting definition of goodwill describes it as the established reputation of a business, quantifiable by taking the fair market value of the tangible assets of a company, subtracting that amount from the full purchase price, blah, blah, blah.

The accounting definition is important, but the goodwill I’m interested in is your personal goodwill, which is measured with the answers to these questions (in no particular order):

  • Do you have a personal reputation as a good person?
  • Are you a person who can be trusted?
  • Are you reliable?
  • Do you work with others based on honesty and integrity first, above all else?
  • When people describe you to others, do they do so fondly or derisively?
  • Are you a person who people want to be around?
  • Do you repel people, or gather people?
  • Do you have a track record of acting fairly in all situations?
  • Do you serve others first?
  • When the proverbial chips are down and everything is going wrong, can others rely on you to rise above the chaos, identify root causes, and get to work solving the problems?
  • Are you known as the person who runs from trouble?
  • Are you the one who looks to blame rather than solve?

The answers to these questions will matter more to your long-term success than any college degree or career accomplishment you may achieve.

Your actions and attitudes will show people your answers more vividly than anything you say.

It’s easy to say words like honesty, integrity, trustworthiness, or empathy.  The real test is how you act and what you choose to do, whether or not other people are watching.

Show me a team of people who don’t value their own personal goodwill or that of their teammates, and I’ll show you a team that fails 99 times out of 100.

The most important choices you’ll make in life are the ones that either add value to, or take value away from your personal goodwill.

Choose wisely.  Your happiness and success depend on it.

Photo by Jukan Tateisi on Unsplash

Premature Judging

The easiest approach is to prematurely judge, declare failure and decide who to blame…

Should a new home construction project be judged when only its blueprint exists?  How about when the site has been prepared?  What about when the materials like wood, rebar, and electrical conduit are delivered?

Should we wait to judge the home build until the framing is complete?  Should we wait until the walls and roof are added?  Or, wait until all the windows are installed?  What about the paint and other finishing touches on the house?  Should you wait for those to be completed?

Can you judge the success of the home build before it’s finished?

When making chocolate chip cookies, do you judge the success of the cookies while mixing the ingredients?  How about when the chocolate chips are poured into the batter?

What if the recipe called for real butter, but you only have that non-diary butter substitute that’s supposed to be healthier than butter?  Are your cookies doomed at that point?  Should you call-off the project and declare it a failure?

Assuming you’ve made it past the butter/non-dairy butter issue, is it right to judge the cookies after they’re spooned out onto the cookie sheet, but not yet baked?

Just before placing those filled cookie sheets into the preheated oven, is that the time to re-evaluate the entire cookie-making process to determine if it’s failing?  Should you call a meeting to discuss whether the cooking temperature listed in the recipe is the correct one for your cookies?

Houses and cookies are obvious examples of “projects” that have a lot of moving parts.  They build from a set of raw ingredients, mixed with time and effort, into a completed item.

What about less obvious events in our lives?  When’s the right time to judge these for success or failure (using whatever measures you’ve chosen)?

  • new job
  • new business
  • new business strategy
  • new information system
  • new software development project
  • new friends
  • new marriage
  • new workout regimen
  • new hobby
  • new home

The easiest approach is to prematurely judge, declare failure and decide who to blame.  Failure is comforting.  The status quo is easy.

The new thing is never easy.  Creating something new is almost always uncomfortable.

When we judge too early, failure soon follows.

By the way, the cookies were amazing, but not until they came out of the oven.

Photo by NeONBRAND on Unsplash

That’s all great. But, what does your customer think?

The customer is the only reason we exist…

  • “We had an awesome meeting yesterday. We finalized our growth plans for next year.  We’ll be presenting them to the CFO next week.”
  • “That conference was amazing. The speakers really hit the nail on the head about what’s coming in our industry.”
  • “We finished all the employee reviews before the deadline. We start every year with this fire drill!  I’m glad that’s behind us!”
  • “This new software update will finally fix our scheduling problems.”
  • “The year-end financials are done, and our tax filing is happening on time this year.”
  • “Our new branding colors are excellent. They really pop on our mobile app!”
  • “The holiday party committee met, and we’ve got our recommendations for the venue and party theme this year. When can we meet to finalize the plans so we can put money down on the venue?”

What do all of these have in common?

They’re all statements I’ve heard, or said, during my professional career.  I could’ve rattled off 30 more sentences just like these.  All would have represented important activities, milestones, discoveries, inventions, process improvements, or events within the companies I’ve managed (or owned).

But, none of them represented what our customers think.  The customer, in this case, is the person or company that’s paying us for our products and services.

None of the sentences describe us communicating directly with our customers or our prospective customers.

None of them focus on why our customers use our products and services.

None provide a greater understanding of how our customers relate to us.

None help us understand how important we are (or aren’t) in their life.

Are we just a faceless machine that delivers something our customer needs at this moment?  Are we merely a utility to them?

If we disappeared tomorrow, would they miss us?

Do they know who we are as a company?  Do they know anything about our values?  Do we know what our values are at this company?

Do they care about our branding colors, or that we’re having a nice holiday party this year?  Probably not.

Even when we fail to ask, our customers have powerful ways to tell us how we’re doing:

  • When they continue paying us, we know that they value what we’re doing today. They haven’t found anyone else who does it better, cheaper, or both.  They haven’t found anyone that they think cares more about them than we do.  We’ve won today.
  • When they call or write to complain or ask for something new and improved, we can infer that they care enough to ask. They trust that we’ll listen.  Our response lets them know whether their trust is well-placed, or not.

Winning today is nice.  Winning tomorrow, next week, next month, and next year is far more important when it comes to customers.

While we take care of all the tasks associated with keeping our organization afloat, it’s easy to forget why our organization exists in the first place:  to serve our customers and attract new ones.

The customer is the only reason we exist.

Something to keep in mind the next time you put off calling your customer back until after you’ve finalized your company’s holiday party plans.

P.S.  This riff about customers applies to our internal customers as well.  After all, our internal customers are often the ones who deliver service to our external customers.  If we fail to serve our internal customers, you can easily guess what’s going to happen to our external customers.

 

Photo by Tyler Nix on Unsplash