Automation makes the machine run smoother. Innovation changes where the machine is going.
Automation hunts for efficiency. It tries to do what we did yesterday, but faster and cheaper. It targets the transactional and trims overhead. It removes steps and reduces friction. When done well, it buys back time.
Automation is valuable work and the price of admission for any organization.
But efficiency alone won’t differentiate.
Innovation asks different questions. Harder questions. Where are we trying to take our customers next? What experience would make them rethink what’s possible with us?
Innovation seeks to create new value.
Innovation needs space, a space that promotes bold and creative thinking.
It might mean dedicating 20% of a team’s work to exploring customer problems without predetermined solutions.
Or creating quarterly “innovation days” where normal metrics don’t apply.
Or creating time in leadership meetings for “what if” conversations instead of only “what’s broken” discussions.
Leaders set the tone. They can focus solely on efficiency, or they can ask questions that point their organization toward innovation.
If your new system creates fewer clicks, fewer steps, and lower costs, you automated.
If you created a new customer journey or opened a new market category, you innovated.
Do both well and you reshape the game.
Automation keeps us strong today. Innovation makes us irreplaceable tomorrow.
It’s like having a guy working the door at a nightclub, deciding who or what gets in.
We assume we already know everything, so we stop listening. We nod politely. But inwardly we’ve already dismissed the person speaking. Or the article. Or the correction.
There’s often good reason for our defensiveness. Being wrong about something important can have real consequences. Our ego is trying to protect us from the genuine discomfort and potential costs of being mistaken.
The paradox is that the very thing protecting us from being wrong in the moment often prevents us from being more right in the future.
What if instead of having a bouncer who turns everyone away, we hired a smarter gatekeeper? One who doesn’t just protect us from being wrong, but actually helps us get better at being right?
What if we treat new information, even the stuff that contradicts what we think we know, as an invitation?
An opportunity to level up. To upgrade our understanding. To sharpen our thinking.
What happens when we level up? Our predictions start getting more accurate. Our explanations become clearer and more useful to others. We catch our own mistakes faster…sometimes before they even leave our mouth. We become more curious about the very areas we feel most certain.
The next time someone disagrees with you or presents information that challenges what you believe, pause before your ego’s bouncer slams the door.
Ask yourself, “What if they’re right? Can I learn something new?”
This doesn’t mean accepting everything that comes your way. But you can listen. Examine the ideas. Question them. Test them against what you know.
That’s true intellectual courage.
And it’s the only way to keep growing in a world that never stops changing.
“It is impossible for a man to learn what he thinks he already knows.” – Epictetus
I sat down recently to write a letter to my cousin (technically my first cousin once removed), who just started basic training in the Air Force.
What began as a quick note turned into something more. A personal reflection, a bit of a manifesto, and a stack of lessons I wish someone had handed to me when I was just setting out.
By the time I hit “save,” I realized this may be worth sharing with any young person taking their first real steps into the adult world.
The letter was full of life updates, jokes, birthday party planning, movie recommendations, and the occasional 10-year-old version of myself asking random questions. But the main message was you can do hard things, and you’re not alone.
What follows are some ideas that come from years of learning, leading, failing, and reflecting. These are lessons for anyone who finds themselves on the edge of something new.
Leadership begins and ends in your head. Most of your real battles are internal. That voice in your head? It can lift you up or hold you back. Especially in an environment full of rules and pressure, how you think will define who you become. Supportive self-talk, resilient thinking, steady choices. These are the foundational traits for leadership.
Start before you’re ready. Showing up takes more courage than people realize. You will rarely have everything figured out before you begin. Your best opportunities for growth will come from figuring things out while under pressure. That discomfort you feel is a sign that you’re on the edge of growth.
Do the next right thing. When life gets overwhelming (and it will), it helps to stop trying to solve everything all at once. Pause. Breathe. Do the next right thing. That’s enough. The bigger picture tends to take care of itself when we’re faithful and focus on the next indicated step.
You belong here. The feeling that maybe you’re not ready, or that someone else would be better suited for the challenge in front of you. That’s normal. But it doesn’t mean you don’t belong. The truth is you do belong. You’ve earned the right to be where you are. And you’re growing stronger every day, even if it doesn’t feel like it in the moment.
Respect is the foundation of everything. Not just the kind of respect that comes from rank or titles, but the kind you live out through humility, consistency, and quiet honor. When you offer that kind of respect, you build trust. And trust is what makes people want to follow your lead.
When the going gets tough, remember why you started. Every hard day will test your resolve. Every early morning, every setback, every lonely hour…these are the places where you’ll either lose sight of your purpose or anchor more deeply into it. Purpose doesn’t remove difficulty, but it gives meaning to the difficulty. And that’s enough to carry you through.
Discipline equals freedom. I shared this piece of advice that comes from Jocko Willink, former Navy SEAL, war veteran, and a powerful voice on discipline and leadership. He says, “Discipline equals freedom.” The more discipline you have, the more freedom you gain.
Discipline gives you control. Over your body, your mind, and your choices. Freedom to choose your future. Freedom to trust yourself. Freedom to follow through, especially when motivation fades.
You won’t always feel motivated. That’s okay. Stay disciplined. Show up. Do the work. That’s how you earn freedom. One decision at a time.
“Don’t wish it were easier. Wish you were better.” A classic quote from Jim Rohn. There’s no shortage of obstacles. The goal isn’t to escape them. It’s to grow strong enough to rise above them. The learning curve is real. Learn, adapt, overcome…become better and things will become much easier.
About those movie recommendations I mentioned earlier. It’s probably more accurate to call them story recommendations. Stories about honor, resilience, human ingenuity, and the willingness to keep going when things are difficult.
We Were Soldiers, an amazingly good movie about strategic servant leadership (which is my preferred style of management), bravery, and the love that comrades in arms have for one another. It’s a great tribute to the men who fought (many who gave their lives for the guy next to them) and their brave families back home. I think I’ve seen it at least 25 times and I’m happy to watch it anytime. Each time I watch it, I tear up in at least 2 or 3 places in the movie.
Ocean’s 11 and The Sting, two films that focus on creative problem solving and teamwork…though our “heroes” in these movies are con men and thieves.
The Princess Bride made the list. The value of honor (even among combatants), mixed with the comedic and spoofy scenes make it a classic. Even in a world of duels and danger, kindness, respect and loyalty still matter.
I suggested Seveneves by Neal Stephenson. A science fiction novel (my favorite genre for at least the past 10 years) about human survival, adaptation, and rebuilding civilization after catastrophe. The premise is that an asteroid causes the moon to shatter. What starts out as an oddity in the sky becomes a calamity as the moon breaks up into a ring and then begins to rain down to Earth (something they call the Hard Rain). Great sci-fi, lots of human ingenuity and adaptability, and a story that covers about 5,000 years. It’ll take some time to read, but it’s worth it.
Two books by Andy Weir. The first is The Martian (which became a movie starring Matt Damon), and the second is Project Hail Mary. Andy wrote The Martian in 2011 and self-published it on Amazon. It picked up fans and became a bestseller without an “official” publisher. His second book was called Artemis (takes place on the Moon). It was good, but not quite as good as The Martian (which is a high standard, so I’m probably being unfair).
His third book was Project Hail Mary. This one is also being made into a movie, starring Ryan Gosling. It is excellent.
The big thing about Andy’s books is that they are scientifically accurate. His characters deal with extremely complex challenges that require thinking and ingenuity to overcome. He writes in a way that entertains and teaches things you never knew.
I love that Andy wrote his first book from beginning to end without any publisher involved. Nobody was there to tell him what he was doing was the right thing. He believed in himself, believed in the story he was telling, focused on the work, delivered a high-quality product, and proceeded to find his audience one reader at a time.
All these stories reflect truths about the path ahead. Your journey will be hard. You’ll need grit, creativity, and perseverance. You’ll need others (family, friends, mentors, even strangers). More often than not, the tools to overcome life’s challenges will come from within yourself, quietly shaped by the stories you carry and the habits you form.
Whatever new thing you’re stepping into, whether it’s basic training, a new job, a cross-country move, or a new phase in your life, know that it’s okay to be unsure. It’s okay to feel stretched. Just remember your “why,” do the next right thing, and keep showing up with courage.
And who knows? Maybe decades from now you’ll be the one writing a letter like this, passing along what you’ve learned…
In high school, I had the good fortune of running cross country under a man named Mr. Smuts. Our coach and my 11th grade AP U.S. History teacher. He was the kind of leader who quietly influenced growth in those around him.
He didn’t bark commands or demand the spotlight. On race day, while other coaches were shouting themselves hoarse, Mr. Smuts would position himself at the mile markers. Calm, steady, present. As we passed, he’d simply call out our split times. No cheering. No panic. Just numbers.
We didn’t need anything else.
He had trained us so well that those times were all the feedback we needed. We knew what they meant. We knew what he expected. And we knew he believed in each of us (even the slow guys, like me).
When we crossed the finish line, sometimes ahead of the competition, sometimes not, he’d quietly remind us that the real opponent wasn’t the other team. It was the clock. It was ourselves.
That quiet challenge made us better. Not just as runners, but as young men.
Mr. Smuts embodied a rare approach to leadership. Seeing others more than being seen. His confidence in us was contagious. His calm became our calm. His consistency helped us believe that showing up and giving our best effort, day after day, was enough to grow into something exceptional.
For a bunch of teenagers full of energy and bravado, his presence could have been drowned out by flash and high school nonsense. But instead, we listened closely. We trusted deeply. And we ran harder.
His leadership style reminds me of a line from the Tao Te Ching:
“When the best leader’s work is done, the people say, ‘We did it ourselves.’”
That’s exactly how it felt. We crossed those finish lines thinking we had pulled it off on our own. Only because he had quietly laid the foundation beneath our feet.
True leaders create space for others to rise.
The Tao Te Ching calls it wu wei, effortless action. Like a river flowing around rocks instead of smashing into them. Doing the right thing at the right time and then stepping back to let the results take root.
Ronald Reagan once said, “There is no limit to what a man can do or where he can go if he doesn’t mind who gets the credit.”
This could have been written about Mr. Smuts.
He led in a way that called attention to others rather than himself. His approach shaped how we performed, how we grew, and how we learned to lead ourselves. His impact showed itself in the confidence he helped us build and the standard of excellence we still carry with us today.
The next time you find yourself in a leadership role at work, in your family, or on any team, ask yourself:
-Am I trying to be the hero, or trying to build others up?
-How can I lead with quiet influence?
-Can I let go of credit and trust the process I’ve helped shape?
The best leaders don’t stand in front of their people. They stand with them, sometimes just off to the side, calmly calling out split times as the race unfolds.
And when it’s over, they nod to themselves, knowing they’ve done their job.
The rest of the story: Mr. Smuts earned his doctorate in Leadership and became Dr. Smuts not long after my time at Cerritos High School (Class of 1984). He went on to become the school’s principal and ultimately the school district’s Superintendent of Schools for many years, before retiring in 2012. He continues to enjoy his retirement years.
Dr. Smuts is a leader who inspired (literally) thousands of kids (and adults).
This video provides a brief glimpse of this truly inspiring and gentle man in 2012 as he prepared to retire. It also highlights my high school campus that looks very much like it did four decades ago.
July 2nd is about a week away. That will be the 183rd day of the year. The halfway point.
I usually think of the summer solstice as the halfway point since the days start getting shorter after that.
Either way, it’s a good time to reflect.
Think back to January. Back then, you were probably wondering how to shed a few of those extra pounds you gained over the previous two weeks.
While sipping your leftover peppermint cocoa on New Year’s Day, what goals or intentions were on your mind? Did you write them down? Did you share them with anyone?
Be honest with yourself. What have you done that moves you closer to achieving any of the goals you set six months ago? Even small steps count.
Do those goals still matter to you? Have you added new goals since then?
Whatever your answers, write them down. Pick one thing to act on this week to get back on track. Movement builds momentum, and maintaining momentum is the key to achieving any goal.
Don’t forget to celebrate. A new productive habit. A relationship strengthened. A busy season endured (every industry seems to have one).
These quiet victories matter. They deserve your recognition.
Halfway through the year, the invitation is simple. Reflect. Realign.
Begin again.
Side note: Consider doing this exercise with an even larger time horizon.
-What were your goals 10 years ago? 20 years ago?
-Are those goals still important to you?
-Have you made progress on any of them?
-What are your goals for the next 10 years? 20 years?
-What concrete steps will you decide to take over the next 6 months to make progress on at least one of your 10-year goals?
Photo by Elliot Pannaman on Unsplash – why this image out of the thousands I could have chosen from Unsplash? My focus wasn’t on the stark, still, wintry vibe (although that’s nice). I was captured by the story it conveys. In my imagination, this person set out to cross the entire lake. Clearly, their chosen path wasn’t successful. Poor planning? Lack of vision? Who knows?
But the halfway point is a moment like this. A pause at the edge, where we get to decide if our goal still matters. If it does, it’s time to retrace, replan, and re-commit to accomplishing what we set out to achieve.
Sometimes the hardest limits aren’t what we believe we are…but what we’ve decided we’re not.
Leader: I’m hitting a wall. No matter how hard I try, something’s stuck. Coach: Where? Leader: Connecting with my direct reports. The one-on-one meetings. All the details. I’m just not wired for any of it. Coach: You sure? Leader: I’ve never been good at connection. I’m not super technical. I’m not touchy-feely. I’m not a detail person. Coach: Sounds like you’ve got your “not” list down cold. Leader: Isn’t that just self-awareness? Coach: Could be. Or maybe you’re protecting yourself with that list. Leader: I’m not trying to be someone I’m not. Coach: Are you avoiding someone you could become? What if the growth you’ve been chasing is on the other side of “I’m not”? Leader: What if I do all that work and don’t like what I find? Coach: Then you’ll learn something real. But what if you find a strength you didn’t know you had? Leader: That feels like a stretch. Coach: Growth usually does.
“Ego is as much what you don’t think you are as what you think you are.” – Joe Hudson
We usually spot ego in people who overestimate themselves. Their arrogance and swagger enter the room before they do.
But ego has a quieter side. It hides in the limits we quietly accept. Not in who we think we are, but in who we’ve decided we’re not.
“I’m not technical.” “I’m not good at details.” “I hate public speaking.”
These negations, the things we distance ourselves from, might feel like declarations of strength and clarity.
But often they are boundaries we’ve unconsciously placed around our identity. Once we’ve drawn these lines, we stop growing beyond them. They protect us from challenges, discomfort, and the hard work we know will be required.
Leaders who define themselves by what they aren’t often:
-Avoid feedback that challenges their identity.
-Miss chances to adapt or grow.
-Choose the path of least resistance.
-Struggle to connect with different types of people.
-Dismiss skills they haven’t developed (yet).
If you’re feeling stuck, ask yourself:
-What am I avoiding by saying, “I’m not that”?
-What am I protecting by holding on to that story?
-What might open up if I let it go?
Sometimes the next chapter of growth begins not with a new strength, but with a willingness to loosen our grip on the stories we tell ourselves.
If you want to grow as a leader—or help others grow—it’s not enough to ask, “Who am I?”
You also have to ask, “What am I willing to become?”
I received an email from Noah Kagan this week. Not because we’re personal friends, but because I subscribe to his newsletter. Noah, the CEO of AppSumo, often shares practical insights and thought-provoking questions from his journey in the tech world.
This particular message stood out. He talked about being fearful for his 10-month-old daughter’s future. With all the chaos in the world, the deepening divides, the rise of AI and robotics, the general noise of modern life, he wonders what kind of world she’ll inherit.
But instead of spiraling into worry, Noah laid out how he’s choosing to respond: by creating clarity, limiting distractions, and doubling down on the things that matter most. He’s building a foundation, not just for his own peace of mind, but for his daughter to inherit.
His email reminded me of a quote often attributed to Mark Twain: “The future is in the hands of a generation that isn’t ready for it.”
We didn’t have AI, social media, or the internet back in Mr. Twain’s day. But even then, concerns about “the next generation” were nothing new. Parents, teachers, and elders across every era in history have wondered if the next generation is truly ready.
Noah’s concern isn’t just that the next generation might be unprepared. It’s that the world itself might be too broken to navigate well. But history offers some perspective.
Every generation has faced challenges. Wars, famines, political collapse, pandemics, technological upheaval, moral drift. And yet, the world moves forward. Somehow, each generation rises to meet its moment…even if their preparation feels lacking.
We don’t get to control the future, but we do influence it by how we live, what we model, and what we choose to pass on. We can’t predict what our children and grandchildren will face, or how they’ll respond. But we can teach them how to think, how to hold on to timeless values, and how to walk through hardship with strength and grace.
It’s natural to worry.
Let’s not forget that hardship doesn’t cancel out beauty.
Struggles don’t erase joy.
There will be triumphs ahead, too. If we’ve taught them well, they’ll learn to spot their small victories, celebrate them, and then pass along what matters to those who come after.
The future always arrives in the hands of the young—and the young are never quite ready. But then again, neither were we.
A friend called recently. He’s been running his own business successfully for over a decade. Things are going well, really well. That’s why he reached out.
He wanted to talk through some ideas. Usually when I get these calls, it’s because a business owner is thinking about making a major change. Maybe selling, maybe acquiring another business, maybe just trying to get unstuck from a rut. But this wasn’t that kind of conversation.
He explained that his team is doing great work. His own role had evolved into mostly business development and handling occasional fire drills. Lately, there haven’t been many fires. The business is running so smoothly that, for the first time in years, he has time on his hands. Unexpected free time.
That’s usually a good thing, right?
He thought so too at first. He ramped up his business development efforts (always wise to add growth fuel to a business), and then he did something else. He stepped back and watched. Observed. Assessed.
For the first time in a while, he was able to look at the processes and tools his company uses with a fresh set of eyes. The eyes of an outsider.
That’s when he saw the gaps.
Not because things were falling apart. But because, with a little perspective, he realized how much better things could be. He saw inefficiencies, opportunities for automation, outdated systems, and new tools that could transform how they operate.
His brain lit up. Ideas started flowing. He made lists. And more lists. He started thinking through what needed to change, planning what to build, what to retire, and how to bring the team into the improvement process.
That’s when he called me. Not for help solving the problems, but because he suddenly had too many ideas and plans.
He’d become overwhelmed by the possibilities.
So, I asked him: What would it take to give yourself permission to conclude the brainstorming, the planning…and begin?
He paused.
As the boss, no one else was going to tell him to stop generating ideas and to start work on executing them. There’s no urgent deadline forcing a decision. No one asking for a status update. The machine is humming along, profitably. But he can see how much more potential is just sitting there waiting to be tapped.
We didn’t talk about his ideas or operations at all. We talked about how to decide. How to identify the vital few initiatives that would make the biggest difference. How to involve his team. How to get moving.
We talked about starting, and how starting builds momentum.
Our brains love ideation. There are no limits, no constraints. It’s energizing to imagine improvements, design new systems, and sketch out possibilities. We feel smart. We feel alive.
But our minds? They get restless. We lie awake at night, spinning. We second-guess ourselves. We get caught in the loop of “what if” and “maybe later.”
That’s where permission to conclude enters the picture.
It’s the quiet decision that says: “I’ve thought enough. I’ve explored enough. I may not have a perfect plan, but I have enough to begin.”
It’s the green light we must give ourselves. To start, to build, to test, to course-correct.
It’s a commitment. Not to perfection, but to movement.
To gain clarity through execution. To action that reveals what thinking alone cannot.
If you find yourself spinning with ideas, take a deep breath.
Give yourself permission to conclude.
And start.
Photo by Isaac Mugwe on Unsplash – the rider has no idea what lies ahead…only guesses, maybe some visualization of what could be lurking around that dark corner. The only way to find out is to start and figure it out along the way.
h/t – I learned about the concept of the “vital few” over 20 years ago from MAP Consulting. A simple yet powerful realization that we can only work on a few things at any one time. Choose the vital few, work on them, then move to the next set of vital few items after that.
Ask someone how their day went, and odds are, they’ll say, “Busy.”
Dig a little deeper, and you’ll hear about the fires they had to put out, the urgent requests from their boss, or the upset customers they had to talk in off the ledge. Everyone’s racing from task to task, reacting to whatever pops up next.
What you don’t hear—at least not often—is someone saying, “Today I worked on our 30-day goals,” or, “I spent the afternoon exploring how AI might streamline our operations,” or, “I studied what our competitors are doing better than we are.”
Most people are caught in an infinite response loop. The big questions get pushed to tomorrow, especially if the boss isn’t asking about them anyway. And often, he’s just as busy reacting to his own list of urgent problems.
Response mode is easy. You don’t have to choose what matters most. Just deal with what’s in front of you. There’s no time for stepping back, rethinking the process, or preventing tomorrow’s fires today. You stay busy. That way, you can tell yourself you’re still needed.
And when the day ends, you can point to everything you handled and feel like you earned your paycheck.
But the real questions are: Did you move any of your monthly, quarterly, or annual goals forward? Do you even know what they are?
For many, the answers are no and definitely no.
Working in the business is the default. It’s safe and familiar. It keeps your hands full.
Working on the business is different. It takes time, thought, and courage. It means facing questions without clear answers. It means exploring new tools, unlearning old habits, and imagining better ways to serve your customers.
No fires today? Is your boss on vacation? Sounds like an easy day.
But if no one thinks about what’s next, if no one is asking what should change or improve, and if no one is steering the ship, that ship will eventually drift. Maybe into a storm. Maybe into the rocks.
And no one will notice until it’s too late.
So, ask yourself: Are you steering, or just responding?
Side note: These questions apply outside of work. If we’re not actively steering in our personal lives, we can just as easily find ourselves in a storm we could have avoided, running aground on some rocks, or drifting aimlessly out to sea.
Imagine owning a well-trained thoroughbred racehorse. Born and bred for speed, this horse thrives on competition and lives to run fast.
Every day, six days a week, this horse trains relentlessly. It has one purpose and one passion: running and winning races. Nothing else matters.
But on race day, you grow cautious. You worry, despite all the training, despite the horse’s proven skill, that it might not pace itself properly. So, you ask the jockey to override its instinct to run fast. You instruct the jockey to hold back the reins from the start.
As the race unfolds, your horse struggles against this restraint. Instead of feeling exhilarated, it grows frustrated. Its natural drive diminishes with each stride as the jockey pulls back, second-guessing the horse’s desire to run.
Finally, as the last turn approaches, the jockey releases the reins and shouts encouragement. It’s time to unleash all that pent-up speed.
But the horse no longer cares. He’s not even paying attention. He lost his competitive edge about a half mile ago as the jockey kept holding him back. Sure, the horse goes through the motions, picking up just enough speed to appear engaged, to show respect for the jockey’s urging. But the spark is gone.
This is a very fast horse, so even his partial effort makes for a close finish. But unfortunately, the horse doesn’t win the race. One he could have easily won if he hadn’t been held back from the start.
If you’re a manager, how often do you treat your employees like this horse? How often do you hold them back from doing the very thing you hired them to do? Do you second-guess their instincts, micromanage their decisions, and restrain their natural abilities out of fear, caution, or to protect your ego?
Consider how demoralizing it is for your team when you take away their autonomy. The freedom to run their own race. When employees lose the ability to make meaningful decisions, their enthusiasm, creativity, and ownership suffer. These are the very qualities that fuel success, and when suppressed, diminish the team’s potential and their performance.
Take a look around your organization. Are your people fully engaged, and running with purpose? Or have you inadvertently drained their passion and energy by holding them back?
There’s something else that’s easy to overlook. When you don’t allow your people to take on challenges, make decisions, and occasionally stumble, you’re not just holding them back today. You’re limiting who they can become tomorrow. Without the opportunity to stretch, fail, and grow, your employees can’t develop the judgment and endurance that leadership demands.
Playing it safe and keeping them on a tight rein risks weakening your bench strength and jeopardizing your organization’s ability to thrive in the future. We’re not just running one race; we’re running a never-ending series of tough races that stretch out long into the future.
Imagine how powerful your organization could be if you simply let your thoroughbreds—all the talent and skills you’ve carefully assembled—run their races the way they know best. Imagine letting them succeed and fail with your support, as part of your team, and not just your assistant waiting for you to make all the decisions.
It’s time to loosen the reins and let the ponies run. Because if you don’t, they might find somewhere else where they can.
Grandpa Bob Encouraging Leadership 
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